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Reviewed 22 September 2019 via mobile

We recently stayed at this resort & enjoyed every moment! The resort offers multiple pools, one overlooking the beach, multiple bars including 2 pool bars, stunning food and service, a wonderful day spa, comfy beds and plenty of onsite activities to do. It is walking distance into town, with great local eateries and shopping boutiques. We absolutely cannot wait to stay again!

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Louisejdunstan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded 23 September 2019

Dear Louisejdunstan ,

Thank you for taking your time to review your stay with us!

We are really happy to hear that your family had great time with us and enjoyed our facilities, food and services.

Thank you very much for choosing The Sands Khao Lak for your holidays

Looking forward to welcome you back soon!

With best wishes,

Taychita Mukachanan (Chita)
Customer Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019 via mobile

We spent 7 nights here.
The service is impeccable and anything we needed was never a problem for the great team they have working here.
We travelled with two boys ages 7 and 11. They had lots of fun swimming in the pools, meeting new friends, spending time and the kids club which is packed with fun activities. They loved the Thai boxing classes too!
The gym is well fitted out with lots of good quality equipment. The two restaurants we used served up great food and offered cuisine for all tastes. (Both western and local). The kids also loved the Woodfire pizzas!
The only unfortunate thing for us was the closure of one of the restaurants as well as the kids water activity centre both on the same week we were here.
The resort kindly moved our room to keep us away from the construction noise. It was greatly appreciated.
The resort has a first aid centre which provides peace of mind as well as a general store for any thing you need. I would recommend taking advantage of the well fitted out supermarket about a ten minute walk down the main road. Along the main strip are lots of pharmacy’s, medical clinics and tour operators. Great massage places to try at less than half the price of the spa at the resort. But either way you’ll be pleased. The massage business are not sleazy and offer genuine Thai massage
Near the entrance you can give your laundry to a local business that will launder your clothes in 24 hours for 50 baht a kg! Brilliant!
The beach was beautiful to look at but unfortunately a little too dangerous to swim in. The beach was nice to walk along but did have lots of washed up rubbish. A bit of a shame and also an eye opener of the impact plastic is having on our environment.
We fed the elephants at the Elephant Home which we highly recommend. No riding which is what we wanted. A baby elephant just came running up to us and we fed and Pat her. It was the highlight of our trip that we’ll remember forever.
We will be back again! Well done The Sands Khao Lak!!!

Date of stay: September 2019
Trip type: Travelled with family
1  Thank ButtsTravels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded 21 September 2019

Dear ButtsTravels,

Thank you for taking the time to write a very kind review about your stay with us.

We were very happy to read that you liked the friendly service and our facilities.

We appreciate your kind understanding for an inconvenience about pool and restaurant .

We try our best to make sure that finally you will have a great time with us.

For the public beach ,we try our best to keep the beach clean as much as we can.

Once again thank you for choosing The Sands Khaolak !

We are looking forward to welcoming you back to stay with us!

Best regards,

Taychita Mukachanan (Chita)
Customer Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2019

One of the best family-friendly resort in Thailand. Firstly, the property is well-designed for family into very small details. Very comfortable and safe for kids to play around, and also for parents to take care. However, the best part of this resort are their staff.
Front office and receptionist are very nice and prompt to any requests and inquiries. Great hospitality and nice smile. Bell staff are very efficiency and great team work with luggage arrangement, golf car pick up and deliver.
Housekeeper and cleaner are excellent people. Spotless clean. They well prepared on our request before arrived, such as baby crib and extra towels.
Restaurant staff is probably most appreciated during my stay. The resort has family zone dining area with kids food, 2 kind of kid seat, available plastic cutlery, etc. Staff always attentive and clean all mess from kid eating.... without any bad attitude, so also helpful for kids. Impressive works! Chef at egg station are very friendly and entertaining.
Kid club and pool attendants are all nice. Always attentive and caring kids.
The only downside of this resort is Thai food. Lack of Thai food choices in breakfast buffet, and overpriced in a la carte menu. Not so Thai touch.
I will definitely come back next break!

Room tip: Family room with pool access
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Pakawat K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded 20 September 2019

Dear Pakawat K,

Greeting from The Sands Khaolak,

Thank you so much for your feedback during your stay with us!

We are happy to hear that you had a wonderful holiday with us and enjoy all of facilities and service.

We will pass all compliment through all of staffs.

For Thai food, We take our guest comments very serious and will discuss the details within the team

Once again, thank you for choosing The Sands Khao Lak for your vacation.

looking forward to having you with us again!

Have a nice day,
Taychita Mukachanan ( Chita )
Customer Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019 via mobile

We stayed at the Sands for 10 nights (been home a week) it was fantastic. From arriving late at night to be greeted by very friendly and welcoming staff. Cool towel and drink in hand.
The resort is just amazing exceptionally clean, staff very friendly and very helpful.
We stayed in the junior seaside suite. Very spacious, very comfy beds. Fantastic massages everyday. We will be back.

Date of stay: September 2019
Trip type: Travelled with family
3  Thank STEVE S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded 15 September 2019

Dear Paradise380243,

Thank you for taking your time to review your stay with us!

We are really happy to hear that your family had great time with us and enjoyed our facilities, food and services.

Thank you very much for choosing The Sands Khao Lak for your holidays

Looking forward to welcome you back soon!

With best wishes,

Taychita Mukachanan (Chita)
Customer Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2019

Once again we had a fantastic stay here. This is our third time and cannot recommend this hotel enough. We always stay in a Seaside Junior Suite and were not disapointed again. Although the Peace Pool has been changed to the old childrens pool and at first we did miss this ambience but became used to it during our 10 night stay. The new Aqua Wing is a great addition for families and what a fantastic aqua playground and kids club, cant wait to bring the grandchildren next year. Although there wwere lots of families and children there was no noise to spoil our stay. Great staff as usual. Fantastic holiday, roll on next year !!!

Room tip: Seaside Junior Suites for Couples
Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank HappyTravellersPerth
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Katathani1, Guest Relations Manager at The Sands Khao Lak by Katathani, responded to this reviewResponded 12 September 2019

Dear HappyTravellersPerth,

Thank you so much for sharing your recent stay with us !

We are happy to having you as our returning guest and very happy to read that you spent such

a wonderful time at our resort and that you loved our staff, services and facilities.

Looking forward to welcome you back at The Sands Khaolak soon!

warm regards,
Taychita Mukachanan (Chita)
Customer Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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