We travelled to Taichung via the high speed rail service from Kaoshiung - EXCELLENT SERVICE!!! On Xmas day 2011, so reception was a bit hectic.
Our room was pleasant enough, not small but not spacious either. The double bed had only one pillow each with no spares in the cupboards. Similarly only one dressing gown.
We wanted to cool the room down, but found that the hotel had pre-set the cold air-cond to 23.4 only. So any attempts to get it colder failed miserably. We found it really annoying that a hotel who advertises themselves as 5 Stars attempted to dictate/standardise their guests climate comfort in an effort to safe a few dollars. But to their credit, after two phone calls and having the manager attend our room, we had our air-con "fixed up" received our extra pillows and dressing gown. What this hotel failed to understand is the guest comes first and all these things add up to either a bad or good experience whilst staying at their hotel.
But these things aside (and rectified) the meals were above average as was their breakfast buffet which was quiet extensive. The staff were helpful and polite.
I wouldnt say that we would never stay at this hotel again, but we will take the time to try other hotels first on our return to this interesting city.
- Official Description (provided by the hotel):
- The Evergreen Laurel Hotel in Taichung is the most luxurious international hotel in central Taiwan. There are 354 guestrooms and a well-equipped gymnasium. Its high-class restaurants offer both Chinese and Western cuisine. The hotel also boasts the finest multi-function banquet hall, meeting rooms and business center in central Taiwan. ... more less
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- Also Known As:
- Evergreen Laurel Taichung