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“could have been good, was a disaster: cockroach etc.”
Review of Jetwing Sea

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Jetwing Sea
Ranked #7 of 44 Hotels in Negombo
Certificate of Excellence
Reviewed 9 October 2017

pros: the hotel is indeed on the beach, the shower power was good, the big pool, the breakfast was good, the staff is friendly and willing
cons:
1. we arrived from London after an 11 hour flight, we only spent one night there on Saturday - The very night where they decided to throw a massive hawaian party (cause that's why people go to Sri Lanka for). The whole staff was busy preparing the event (200ppl or so they said). We were on the south side of the hotel by the small pool, the corridors were super busy with people, glasses, cuttlery etc, it was extremely messy and really not professional, we felt we were on the back of their kitchen but this was just the corridor leading to our room. BUT THE WORST was: live orchestra until 1am - impossible to sleep whatsover on our first and only night there. We would have NEVER booked that hotel if we had known it would be noisy and impossible to sleep at. Do they do that every saturday? who knows? But it's unacceptable they didnt warn us.
2. we told to the lady who welcomed us it was our honeymoon, they couldnt care less
3. there a MASSIVE COCKROACH next to the sink. My husband caught it under a glass. When someone came, we showed him the cockroach and he just smiled as if it was nothing, took the glass and released the cockroach in the garden just in front of our room. He didnt apologise or expressed any sort of shock or embarassment. Maybe it's normal then but you could pretend you care. Needless to say this is absolutely disgusting. I took a pic but cant be bothered to upload it as it's truly disgusting.
4. on the following day, as we checked out, after the short night due to loud music and the big event. again the corridor from our room to the lobby was full of stuff: plate, glasses, staff - everywhere - you could not walk through easily. It was messy and slippery. I actually slipped indeed, and got a massive bruise from it.
5. THE BOOKING.com price doesnt include the 29% tax. so whatever you think you're going to pay, you pay a third more! for $160 a night in Sri lanka, this was the worst value and experience ever.

Dont go there.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank soldnsoparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded 16 October 2017

Dear Guest,

Thank you for your feedback. While receiving your compliments for the appointment of the hotel we are truly disappointed that we have not been able to impress you and have failed to give you the unique experience we are known for. We will however take serious note of all your less positive comments and indeed will make every effort to correct and improve where necessary.

Thank you again for bringing this unpleasant experience to our attention. Wishing you all the best in your future travels.


Ayubowan (May you live long)

Rookamanie Fernando
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 1,533 reviews

Reviewed 8 October 2017

The room we got was with the pool/beach view. Although we only spent a night because of the overbooking at their other hotel, we were so happy with how the staff carted to what we needed. The food was excellent and overall it felt good to be away from the hustle and bustle of the city.

Room Tip: pool side room is the best
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank smgoddess19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you for your kind review posted on TripAdvisor following your stay with us. We are happy to learn that you were served and looked after well and had a comfortable stay at Jetwing Sea. There is nothing that encourages us more than knowing that you have been delighted with your stay at Jetwing Sea and with what we have had to offer you.

We would love to see you again for a longer stay the next time.


Ayubowan (May you live long)

Rookamanie Fernando
General Manager

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Reviewed 2 October 2017 via mobile

We made a fleeting visit to the Jetwing Sea after landing at the aiport, only a 15 minute journey away. The hotel arranged a pick up for us which was very helpful after a long flight. The hotel is set right on a gorgeous beach where we watched a lovely sunset. The breakfast the following morning was great, with a full range of foods on offer. The staff were kind and attentive. The only point to make was the hotel was slightly more run down than the website photos make out but for a short overnight stopover it was perfect for our needs.

Stayed: September 2017, travelled with friends
Thank Steffiburch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded 9 October 2017

Dear Guest,

It was great reading your review of Jetwing Sea on TripAdvisor, and even greater that you had a fantastic stay with us. Your comments were shared with our entire Jetwing Sea Team and each member of the team was proud to have been able to contribute towards a memorable and enjoyable stay for you. We certainly would love to have you stay with us once more. Please feel free to contact me directly for matters you may think I could be of assistance while reserving your next stay at Jetwing Sea.


Ayubowan (May you live long)

Rookamanie Fernando
General Manager

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Reviewed 29 September 2017

As Europeans this level of service and friendliness provided is almost unreal. From the guards at the Beach to the lifeguard guys, from Chamila who made up the room we stayed in. Making us smile each day with a new towel creation, to the waiters in the restaurants who served us as we where queens, meeting all our request with both speed and smiles. We were on half board, and the foodconcept with a buffet twice a week and a touristdinner - you know, with two choises, worked beautifully. The Rooms are Spacius with great beds and a balkons with a stunning oceanview. The bathroom
almost as big as the room. We Would LOVE to come back to this place. The people are all very friendly. The hotel is great, with a spa salon on the roof, so you can be beautified by Samantha and Soona(Lovely beauticians, with hands of stel, and no mercy;-) )The weather is great AND HOT, as is the food. And it has been a great trip.
WeSri Lanka.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank willowwhite23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded 9 October 2017

Dear Guest,

Thank you for your kind review posted on TripAdvisor following your stay with us. We are happy to learn that you were served and looked after well and had a comfortable stay at Jetwing Sea. We appreciate the sentiments expressed which we have shared with our entire team at Jetwing Sea.

It is great to note that you have experienced our roof top ‘Sky Spa’ which is the only one with roof top ocean view in the area.

We thank you once more for your patronage and hope you will visit us again soon.


Ayubowan (May you live long)

Rookamanie Fernando
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

We arrived after a long journey with our two children, to be warmly greeted and given a refreshing juice , and it really did feel like 'Wow! I've arrived'.

We didn't want to leave the next day, but luckily had booked our last night there. My children had become rather fond of a lovely chap on reception called Indika, and when we returned it was hugs all round! We were very sorry to leave him.

Would highly recommend this hotel for its incredible hospitality, food and comfortable, spacious rooms with fabulous bathrooms. Full marks all round.

Hello Indika if you're reading this! We're missing you, honestly - and incredible Sri Lanka.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Janealexandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing Sea, responded to this reviewResponded 9 October 2017

Dear Guest,

It was great reading your review of Jetwing Sea on TripAdvisor, and even greater that you had a fantastic stay with us. Your comments were shared with our entire Jetwing Sea Team and each member of the team was proud to have been able to contribute towards a memorable and enjoyable stay for you. It makes us very happy that you have had a very memorable stay with us at Jetwing Sea and certainly will be shared among the team especially Indika.

Please be in touch with me directly for matters you may think I could be of assistance while reserving your next stay with us.
We wait your return with open arms and smiling faces.


Ayubowan (May you live long)

Rookamanie Fernando
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jetwing Sea

Address: Palangathurai | Ethukale, Negombo 11540, Sri Lanka (Formerly Sea Shells Hotel)
Region: Sri Lanka > Western Province > Negombo
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Negombo
#3 Romantic Hotel in Negombo
#4 Spa Hotel in Negombo
#4 Business Hotel in Negombo
#5 Luxury Hotel in Negombo
Price Range: $147 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jetwing Sea 4*
Number of rooms: 83
Official Description (provided by the hotel):
With the beach at your doorstep, Jetwing Sea offers an idyllic coastal retreat along the soft golden sands of Negombo and makes for an enchanting holiday home where one can work, play and fall in love. Enjoy exotic seafood, plan a sunset wedding or unwind at the rooftop spa, serenaded by the sounds of the Indian Ocean. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelQuickly, Odigeo, TripOnline SA, getaroom.com, Hooroo Pty Ltd and Cancelon so you can book your Jetwing Sea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jetwing Sea Hotel Negombo
Sea Shells Negombo
Negombo Sea Shells Hotel

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