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Reviewed 25 July 2012

This was part of a tour of Sri Lanka and our final stop for 5 days.The staff are really lovely and extremely helpful,friendly and attentive. The deluxe rooms are lovely- spacious with really good size bathrooms.We had for our first night in a standard room which although clean the bathrooms are tiny! The staff were excellent when we asked to change as the hotel was only 1/2 full. The pools are well maintained but be ready to have a lot of beach sellers pester you. HOWEVER be aware this hotel due to its closeness to the airport has a high turn over of guests , some arriving at 1 in the morning so BEWARE don't have a room on the same level as the reception, basically all the 200's. We moved to the top floor room 401 which was excellent.You would be fine in any room 401 to 406.Spa was very good worth a visit.Food excellent.

Room Tip: Top floor away from air con units and lift. 401 to 406
  • Stayed: July 2012, travelled as a couple
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1  Thank kazerKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Sea, responded to this reviewResponded 26 July 2012

Dear Guest,

To be able to relax and be pampered in luxury in the midst of the noise due to the high turnover of guests and still accept the fact that Jetwing Sea is worth a visit is truly encouraging, and we are so glad that we have been able to achieve this. It is a pleasure to know that you had a nice time while at Jetwing Sea and trust it was a memorable stay. Jetwing Sea always wishes for your return giving us the opportunity to help you rest and unwind in the luxury of a lovely beach front.

Thank you for the encouraging comments posted on Trip Advisor and hope to see you soon back with us in the very near future.

Until then warm regards from the team at Jetwing Sea.

Sincerely,

Rookamanie Fernando
General Manager
Jetwing Sea

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Reviewed 24 July 2012

How do you describe the best service you have ever receieved: Jetwing Sea is one Hotel I will definately return to; I have never been treated better.

I stayed for 1 week with my family of 6, 4 children aged 16 to 22, and we were treated like royalty. All the staff were wonderful, so friendly, so helpful and just could not do enough for us.

The delux rooms are just great, so luxurious, the biggest bath anywhere; pure luxury. They are definately worth an upgrade from the superior rooms; which although okay are far from the wonderful delux ones.

The meals are the best in any hotel anywhere: Well, maybe I am bias as a coeliac who has never been looked after so well. I told the staff that I am Coeliac, to recieve an apology that they had no gluten free bread or cake that morning, although the chef did maqke me gluten free pancakes for breakfast. from then on I had gluten free bread and cakes every day and any meal on the menu I chose was made gluten free: No; 'well you could have...' but the chef simply made whatever I wanted. He deserves a medal and at least a good pay rise.

I also married my fiance, Terri, at teh Jetwing Sea; which was magical. All the stress of a wedding day was taken away by the wonderful Elvis; who looked after everything. The drummers and dancers were wonderful, the registrar was a hoot and the setting on a stunning beach was the best: Book direct with the hotel to avoid the excessive cost of the travel agents and leave the rest to elvis and staff. A number of staff took part in the ceremony; which was just lovely as they are the most friendly people ever.

The photographer, Celius Peries, was exceptional, as is the wedding video: The photos are exceptional, some very standard wedding foder and some a tad artistic and very well presented: The wedding album is also of the best standard; so well done.

For the price I anticpated a video that would be a tad cheesey; but believe me it is so professional and so well presented that could not beleive it. The video is just exceptonal.

I recommend a wedding at Jetwing Sea to everyone. Just let Elvis take control and you will have the best day of your life.

My recommendation; do not just spend a night at Jetwing Sea before you tavel further afield, let the hotel take the strain and use it as a b ase to bisit teh south west, the elephant orphanage, Kandy and all the western delights of Sri lanka: You will be rewarded with the best service you could recieve anywhere ever.

Thanks to all the staff of Jetwing Sea: You made our holiday the best ever, we will be back to see you again.

Rob & Terri

Room Tip: Go for the delux rooms; they are worth the extra.
  • Stayed: July 2012, travelled with family
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1  Thank RobDuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Sea, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you very much for staying at Jetwing Sea and for your incredibly positive and comprehensive feedback on Trip Advisor.

We are delighted that you had a great stay at our hotel, and thank you for the words of praise on our facilities, location and in particular the cuisine. Thank you for experiencing and appreciating attentiveness of the associates and the selection of the vast variety of flavours we offer in terms of food and beverages. It is always wonderful to hear such glowing recommendations of our associates. We truly are blessed to have a wonderful team on board and are delighted to hear that it translates into memorable experiences for our guests.

Thank you for taking the trouble to post such lovely comments. And we hope that you will return to Jetwing Sea very soon.

Sincerely,

Rookamanie Fernando
General Manager
Jetwing Sea

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Reviewed 21 July 2012

Thank you Jetwing for a wonderfully relaxing 3 night stay. I am a returning Sri Lankan and it is the first time I have stayed in Negombo on arrival rather than trekking all the way to Colombo when arriving at nearly midnight.
The food was superb and I was presented with all sorts of choices. The rooms were spotless and the mattresses and pillows were awesomely comfortable. I am running out of superlatives! I have no hesitation recommending this Hotel. I hope to come back next trip

Tammy Sydney Australia

  • Stayed: July 2012, travelled with friends
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1  Thank Tamvoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Sea, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you so much for the lovely sentiments of your stay at Jetwing Sea posted on Trip Advisor, and the recommendation you have given. We are really happy that you had a great time during your stay with us.

Jetwing Sea food and great rooms have been highlights in most of our guest feedback, we will convey the compliments to the Chef and housekeeping for a job well done, and they will no doubt be very pleased to hear your words of praise.

Indeed it has been a pleasure having you with us, although for a short stay and it is certainly a delight to hear that you hope to visit us once more, hopefully for a longer stay in the very near future.

Until then warm regards from all of us at Jetwing Sea.

Sincerely,

Rookamanie Fernando
General Manager
Jetwing Sea

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Reviewed 19 July 2012

On arrival we were greeted by very friendly staff and upgraded to a Deluxe room!
The room was very spacious and cleaned thoroughly every day.
The pool man was out early every morning cleaning the pool and surrounding area. He had beds out for us before we had even stepped on to the terrace each morning!
Our first stop was the beach where we met a very friendly guide named Sareth (You will find him on the beach most days) We booked three day tours with him during our stay. He was exstreamly knowledgeable - The Dutch cannal, Kandy - The temple of the tooth and Pinwally - The elephant safari and the elephant orphanage. (If you intend to visit the elephants the safari is a great place to start, although it is advisable to leave early - 5AM. You can ride and wash the elephants hear without the pressure from staff demanding tips as you get at the orphanage - Be aware at the orphanage if you have a photo taken or touch an elephant they expect a tip, it can be costly. The safari was amazing and not pressured at all! It was defiantly worth the early start Sarath and his son had suggested.
The staff in the hotel couldn't have been more welcoming and helpful. We could have happily stayed longer and there was so ,much we didn't have time to see.
We booked half board - The food was very tasty every night. Some nights there was a four course meal and some nights a buffet. There was always plenty of choice. The Sri Lankan curry is defiantly worth a try. Breakfast was a buffet again with so much choice to suit everybody. The view from the breakfast is fantastic. You practically eat on the beach with the open hotel front.

We met some great people on the beach, they are obviously trying to sell but are not at all pushy if you just say you are not interested and they are not allowed into the grounds of the hotel. We did buy from some - We met Mohamed who makes leather bags along the beach. We also met Silver who has a tailors on the beach. She can make any clothes you can think of within a couple of days. I showed her a suit in a catologue and three days later it was made! We also met Roy the tuk tuk driver. he lives next to Silvers Tailor's with his wife and children. We paid him a set sum to take us out for 5 hours - This included the fish market, the shops, a buddest temple and a catholic church. Of course we also met Sarath our very knowledgeable guide for the holiday. His Canal trip is worth a day trip if you want to see wildlife, the fishing harbor, the mangroves and the lagoon, where you can find swimming monkeys!
The hotel had entertainment each evening in the form of different singers/musicians. They also have a spa and gym. We didnt try the gym but I can recommend a spa treatment.
I cant recommend this hotel and its staff enough. We thoroughly enjoyed every minute of this holiday and met some great people that helped make our stay all the better.

Room Tip: We had a ground floor deluxe room on the new side of the hotel. The room was very spacious and the doors opened straight on to the pool which was perfect for an early morning swim.
  • Stayed: July 2012, travelled as a couple
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2  Thank Stacey080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Sea, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for staying at Jetwing Sea and for your very descriptive and detailed review on Trip Advisor.

Your comments are a delight to read and we are happy you found our facilities, service and location satisfying and that you enjoyed your food. We are indeed very glad that you had a memorable stay at our hotel and your recommendation is highly appreciated by the team. While we endeavor to provide the best possible experience to all our valued guests, comments such as yours are definitely encouraging and always pleasing to everyone.

We hope you will continue to stay with us on your future visits to Sri Lanka, giving us the opportunity to indulge you with more of our renowned Jetwing hospitality.

Sincerely,

Rookamanie Fernando
General Manager
Jetwing Sea

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Reviewed 18 July 2012

My wife and I stayed 13 nights at this hotel and we frankly hardly left it apart from one day trip out to mither the elephants in Pinnewala and a couple of visits to local restaurants, both a bit shabby. The hotel is faultlessly maintained and staffed by the most obliging team I have ever met anywhere in Asia. Our room ( a deluxe in the North Wing) was cleaned to a spotless standard by the young man each day who generally went out of his way to make us comfortable. The two pools, one in front of each wing had constant attention from the two attendants to make sure they were clean. We mostly ate dinner in the hotel restaurant and found the food pretty good. Three themed buffets per week plus a la carte every evening provided plenty of variety and the prices compared favourably with the restaurants on the street. Breakfast was the usual buffet with a variety of different cuisines to start the day.
Try to get a Deluxe room. The Superior rooms are smaller and still bear traces of the concrete furniture from the Seashells days. Change cash at the hotel, its a good rate and takes about 5 minutes instead of going into town and spending the morning queueing. We didn't try an ATM but they are supposed to be ok.
One the down side and outside the hotels control, you will be constantly pestered by hawkers and people wanting to take you on "tours". They are persistent and a polite "no thanks" simply doesn't put them off. The beach has the same half dozen individuals who will approach you several times a day. After a few days they learn to leave you alone.
Apart from that, I would recommend this hotel to anyone going to SriLanka since the owners of this group of hotels are clearly putting a lot of effort into building a great reputation.

Room Tip: North wing Deluxe rooms are best, bigger with a fab bathroom
  • Stayed: July 2012, travelled as a couple
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1  Thank SEGUIDILLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwinghotels, General Manager at Jetwing Sea, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for choosing to stay at Jetwing Sea and for your very descriptive and complimentary review on Trip Advisor. We are glad that we have been able to delight you in terms of your experience with us, and it is an experience for us to have been delighted by your wonderful review! Thank you very much for your kind words, appreciating our facilities, services, food and specially the associates who are ecstatic over hearing your 5* rating.

Providing for all your needs while you are at Jetwing Sea, is just our way of ensuring that your stay with us is perfect in every way and ensuring customer satisfaction; the signature to Jetwing’ s way of hospitality.
We look forward to delight you with more of our facilities and hospitality on your next visit, hopefully in the near future. We look forward to seeing you again very soon at our lovely beach resort Jetwing Sea!

Sincerely,

Rookamanie Fernando
General Manager
Jetwing Sea

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