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All reviews the club lounge department store free shops star hotel direct access business trip duty free shop checking in early check an excellent hotel couple of nights concierge desk central location special thanks street food the hotel staff choose this hotel
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Reviewed 3 April 2018 via mobile

Very good, mid sized room with a very comfortable king size bed and a terrific rain shower. Very clean and quiet - soundproofing must be effective. I had access to the club lounge which served drinks and food - this can easily be a substitute for dinner. Nice, courteous staff who all spoke decent English. Hotel is close to 2 metro lines. Recommended for a stay in Busan.

Stayed: April 2018, travelled solo
Thank Roadtrip_Fan_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded 4 April 2018

Dear oadtrip_Fan_UK

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

Hotel is lucated in a very convenient area with food street just a short walk away. Lots of cafes and restaurants around. Hotel connected to lotte department store with lots of food option at the basement and duty free shopping at the upper levels. The train station exit is just outside the hotel with an underground shopping mall attached. Excellent customer service are provided by the hotel staff . It’s a great place to stay .

Stayed: March 2018, travelled as a couple
Thank RinaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded 27 March 2018

Dear RinaSingapore

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

The hotel staff is very kind and flexible to change the room. The location is also good and easily access to the famous food and drinking area. Casino inside the hotel is 24 hours open. I recommend this hotel for enjoying Busan.

Stayed: March 2018, travelled on business
Thank Ippei K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded 19 March 2018

Dear Ippei K

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Overall I had a enjoyable stay in Lotte Hotel. Excellent location and helpful staff, special thanks to Ms Christal for the warm welcome. I’d definitely choose Lotte again when I’m back in Busan! Thank you Christal :)

Stayed: March 2018
Thank Summer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded 13 March 2018

Dear Summer C

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

Very comfort and very good service, the front desk staff named Ms. Crisla is so helpful and good command in English, will definitely choose this hotel in my next trip to Busan. 非常舒適,安全及服務很好的酒店,房間空間大,觀景亦非常好,四週圍也有食堂和購物地方,晚上亦可買宵夜,下次來釜山絕對會再次選擇這酒店

Stayed: March 2018, travelled as a couple
Thank machgamer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded 12 March 2018

Dear machgamer1

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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