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“Old & tired....”

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Best Western Sovereign Hotel - Albany
Ranked #25 of 50 Hotels in Albany
Boston
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Old & tired....”
Reviewed 24 February 2012

Our usual stop at Holiday Inn Express was full - so we had to find something after a long drive.
Reception alerted us to bacteria issue that awaited official approval - assured us all was OK.
Room was tired & old- at least clean bed. Bathroom needed repair - holes in the walls.Carpeting throughout was very chemical smelling & hint of smoking.
Glad to leave.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HalBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jareddemo1, Manager at Best Western Sovereign Hotel - Albany, responded to this review, 13 April 2012
Boston Hal,

On behalf of the staff, I would like to thank you for taking the time to give us your honest opinion of your recent stay with us. We are glad to announce your feedback has been heard and we have made a lot of updates and will be continuing to do our best to provide our customers with the best experience possible. I do hope you give us a chance to show you some of the updates we've rolled out.

Travel Safe!

Jared DeMagistris
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
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English first
Massapaqua
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 January 2012

Our daughter is enrolled in The College of Saint Rose and we stay at this hotel when we visit or drop her off. The staff is helpful, the rooms are clean, beds are comfortable and the continental breakfast is great! Add a pool, wifi, tv and it all adds up to an affordable and pleasant stay!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2012

I'm visit this hotel pretty regularly in my business travals through and around Albany, NY. It's very clean, centrally located with comfortable decor. The restaurant in the hotel is nice, the food is very good and I found the overall experience to be pleasant. The continental breakfest is hot, of high quality and provides many options.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yvonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 December 2011

I recommend this place to anyone looking for a comfortable stay with a good number of amenities at a fraction of what it should cost. Breakfast offers a good variety of food, rooms, are comfortable, clean and welcoming and staff is ready to help with any problem.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippawa, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 December 2011

Very courteous staff...exceptional house keeping....especially from Ed..`Drain Guy`...this guy...hope I have his name right...fixed my drain and did a great job...this guy is an innovator...he even renovated the maintenance cart!!!...a real polite and hard worker....great breakfast...and the lobby lay-out is real practical and comfortable...Eg., T.V. sitting area and an area just to sit and relax away from the T.V.....rooms are descent....you always have little things go wrong but what do the staff do about it...well, here at the Sovereign....they do things RIGHT!!......
Thanks,
DavidO

Room Tip: Freezer may be loud....don`t unplug it without permission.....will defrost overnight and make a pudd...
See more room tips
  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jared D, Manager at Best Western Sovereign Hotel - Albany, responded to this review, 15 December 2011
Dear friend,

Thank you for sharing your great review with us on Trip Advisor. It is a great compliment when a guest points out how well staff handles the day to day duties. I will definitely share your comments with my entire staff during our next staff meeting and let them know to keep up the great work! Thank you again and we look forward to serving you in the future.

Safe Travels,
Jared DeMagistris
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Sovereign Hotel - Albany

Property: Best Western Sovereign Hotel - Albany
Address: 1228 Western Avenue, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 50 Hotels in Albany
Price range (per night): $126 - $197
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Official Description (provided by the hotel):
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 
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Also Known As:
Albany Best Western
Best Western Albany

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