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Reviewed 5 April 2018

Its a lot of room and space to be renovate due to the ages of the hotel for guest comfortable and the Staff need a proper train and serving better, as like towel are not present since the guest check in inside room till taking shower in 10.00 PM at night and make a call only the towel is coming and so many thing need to train how to handle customer carely and profesionally

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank irwana566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Warm welcome by staff however this hotel is aging. Shower head doesnt work, only very basic amenities were provided such as toothbrush, cottonbud, showercap and toothpaste. Only the music on the walkway was too loud. Buffet breakfast was great, varieties of foods were served.

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank FRemy89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureMedan, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 13 April 2018

Dear FRemy89,

Warmest greetings from Grand Mercure Medan Angkasa.

First of all, thank you for taking the time to share your experience.
Even though I am glad to know that you had a nice breakfast and feel welcome, I do regret that there are some aspects that did not meet your expectation.
We highly appreciate your compliments and rest assured that your kind words will be shared with the team who will be proud to read them.
It is an honor to have you as our guest and we look forward to welcoming you back in the future.

Sincerely,
Yoesi Bagus Taruna
General Manager

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Reviewed 8 March 2018

renov old grand angkasa hotel. stay 1 nite. staff are fast response. internet feel so so and need upgrade. good chinese resto JADE at downstair. nice breakfast menu. need to have more tree / shading outside for outside lounge / smoking area. Near Nomensen university .

  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Amedayanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureMedan, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 27 March 2018

Dear Mr. Amedayanto,

Warmest greetings from Grand Mercure Medan Angkasa.
First of all, thank you for taking the time to share your review. I am glad to know that you had good service response and nice breakfast.

Your feedback regarding the internet and also decoration for our lobby are very welcome and i shared with related departments for consideration and further improvement.
I sincerely hope that we would have the chance to welcoming you back with a better experience.

Sincerely,
Yoesi Bagus Taruna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

We visit the hotel for family visit and found that the hotel is actually very good shape in the newer floor and really enjoyed the stay with the newer floor. We thank you to management for the upgrade and found that the room is very clean!, interact with good, open and friendly housekeeper, Ismail and enjoy the chat- thank you Ismail for the swan decor in the bed. The only thing that the hotel need to improve is when guest arriving and request an assistance for concierge with bag, the help is really late and I believe the guests should be “felt welcome” from their first arrival and services in 2nd fl (old gym equipment feeling) and other services could be improved.

Stayed: February 2018, travelled with family
Thank Amir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureMedan, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 3 March 2018

Dear Amir S,

Warmest greetings from Grand Mercure Medan Angkasa.

Thank you for sharing this heartwarming review.
I am truly proud to know that our Colleagues especially Ismail has presented a service from the heart that is clearly make a positive lasting impression on you.
Your compliment is truly appreciated and will surely make the team proud.
It is an honor to be of service to you and we look forward to welcoming you back in the future.

Sincerely,
Yoesi Bagus Taruna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

They just renovated the hotel.. good n clean room.. very good breakfast, tasty, many choices.. nearby to Centre Point Mall.. easy to get transportation, also access to Railink Airport train.. the staff was so friendly and helpful.. recommended place to stay in Medan..

Stayed: February 2018, travelled on business
Thank Budiyono L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureMedan, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this reviewResponded 3 March 2018

Dear Mr Budiyono L.

Warmest greeting from Grand Mercure Medan Angkasa.

Thank you for your continued patronage.
I am proud to know that our overall facilities and service have clearly made an indelible positive impression on you.
We appreciate your compliments and I am sure your kind words will motivate our team to keep presenting the best service to our guests.
It is an honor to be of service to you and we look forward to welcoming you back in the future.

Sincerely,
Yoesi Bagus Taruna
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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