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“Good location but poor quality front office service and rooms”

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Karibia Boutique Hotel
Ranked #39 of 76 Hotels in Medan
Reviewed 27 March 2017

On my recent visit to Medan, my Medan friend recommended try Karibia Boutique hotel as the location was excellent as it was next to the newest shopping Mall Center Point in Medan.
When my friends and I check in, the front office staff were friendly untill we needed to change rooms as the rooms were noisy which was really suprising even in the corridor of room floors. some of the rooms airconditioning were not cold at all.We went to approach the front office ask them change room. At first the receptionist were not helpful at all and said they were full. We had to argue with them and they relented and change the room. the room quality is not consistent, my friends room was brightly lighted and mine was very dim and could not do any reading.

My room airconditing was poor and not cold at all even setting my airconditioning temperature at 17degrees centigrade did not help. The WIFI in the room was very poor and slow, I could not download or read my mails on my notebook.

In the morning, i found out why there was vibration and it noisy in the rooms and corridor. When I looked out of my window, I found there was a wall of airconditioning compressors where was creating the noise and vibration. The window was warm, there was no ventelations for the aircon compressors.

The breakfast was not too bad with good variety of both indonesian and western food.

The hotels is very popular and hence its always busy and the hotel cannot keep up in providing the service like clearing the tables at the restaurant, there were never enough coffee and drinking cups at the breakfast points.

Somehow, you get the feeling the hotel is enjoying really good business and the staff does not care to make you stay comfortable

Room Tip: I would request for a room facing the main road of the hotel to avoid the noise from the aircon
See more room tips
  • Stayed: March 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBH_Ecommerce, ECommerce Supervisor at Karibia Boutique Hotel, responded to this reviewResponded 15 May 2017

Dear Mr/Mrs. Jimmy S

Warmest Greetings from Karibia Boutique Hotel

Thank you for writing us an honest review during your stay at Karibia Boutique Hotel. In regards to your unpleasant experience, please accept our sincere apology, I will take a serious note for your valuable comment and feedback then make sure this inconvenient will be taking care of so you can perfectly stay at our hotel for your next visit.

We definitely looking forward to welcome you back at our hotel.

Have a great day.

Wiena - ECommerce Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 201 reviews

Reviewed 22 March 2017 via mobile

It is the 3rd time and still feeling comfort with this hotel, located just a walk away from the central point mall and business center make us no sweat to go for shopping event for other activities like banking or cullinary.
The room is not too big for family but it has a small round table with chair and a table for working with notebook.
The breakfast us varies and the taste is good enough.

Stayed: March 2017, travelled on business
Thank bistok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBH_Ecommerce, ECommerce Supervisor at Karibia Boutique Hotel, responded to this reviewResponded 15 May 2017

Dear Mr/Mrs. bistok
Warmest Greeting s from Karibia Boutique Hotel

Thank you for taking the time to tell us about your recent experience while staying at Karibia Boutique Hotel. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am glad that you found our location and room to your liking. I am also pleased to let you know that recently we are constantly working on upgrading our facilities. We would in due course keep upgrading further and look forward to your future feedback.

Once again, thank you for your feedback and we hope to welcome you again to our hotel in the not too distant future.

Have a great day!

Sincere Regards

Wiena-Ecommerce Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017 via mobile

Was travelling with a group of friends earlier this week and was unfortunate enough to be given room 103.

It was a very nicely appointed room, but when I went in, there was a loud droning sound and the room was very warm.

I noticed that the aircon was switched to 16C and it was still warm.

I went to the window and drew up the curtains. Saw that it was dark outside, but there was some device with piping on the roof top outside the window and it was making a droning sound that reverberated round the whole room even to the toilet which was at the far end of the room.

Called front desk to ask for a change of room, but was told that hotel was full.

Thought I may be able to sleep in the toilet to escape the noise, but the heat was unbearable.

Desperate, I called the group leader to tell him that I would have to go find another hotel, as I was unable to get a change of rooms.

After that the staff managed to find me 2 other rooms, one was almost as noisy as this one and another room which was smaller but did not face the noisy device. After they left, I found that a this room had no windows! I had been told by the staff that this was a delux room, probably to persuade me to accept the room.

I think the hotel should seriously consider converting room 103 to a storeroom, as it is unbearable to spend a night there.

And that small room without a window room 313 should be rented out at a discount! There is no way anybody can be persuaded that the tiny windowless room is a delux room.

If this website allowed the upload of videos, I would have uploaded the video to show how loud the droning sound is. It would be like sleeping in the boiler room or generator room.

It was a nightmarish end to an otherwise pleasant holiday when I had to quell my panic attack at spending the night in a small windowless room. What if there had been a fire? There would be no escape, I thought to myself as I tried to fall asleep.

Stayed: March 2017, travelled with friends
Thank Juliecjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBH_Ecommerce, ECommerce Supervisor at Karibia Boutique Hotel, responded to this reviewResponded 15 May 2017

Dear Mr/Mrs. Juliecjl
Warmest Greetings from Karibia Boutique Hotel

Thank you for writing us an honest review during your stay at Karibia Boutique Hotel. In regards to your unpleasant experience, please accept our sincere apology, I will take a serious note for your valuable comment and feedback then make sure this inconvenient will be taking care of so you can perfectly stay at our hotel for your next visit.
We definitely are looking forward to welcome you back at our hotel.
Have a great day.

Sincere Regards

Wiena - ECommerce Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2017 via mobile

I have always had good experience with them. However, I must say that this hotel offers great service all round. Staff receptionist are amazing friendly. He was professional, helpful and very friendly !!

Stayed: February 2017, travelled solo
Thank Faraida W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBH_GeneralManager, General Manager at Karibia Boutique Hotel, responded to this reviewResponded 11 March 2017

Dear Ms Faraida W,
Warmest greeting from Karibia Boutique Hotel Medan!

Thank you for your review on your stay at Karibia Boutique Hotel. It is our utmost pleasure to receive such a positive note from you. We will always try our best to maintain high level of satisfaction to our guests, and especially you!

We do hope to see you again at Karibia Boutique Hotel, and once again thank you very much.

Regards,
Management of Karibia Boutique Hotel Medan

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Reviewed 8 February 2017 via mobile

Second time stayed at Karibia Boutique hotel.The room is very clean, comfortable and for the breakfast with full variety, good taste.
Thank you for Mr. Rado Nainggolan for give the excellent service for us, I am very happy.
I love this hotel..

Stayed: January 2017, travelled with friends
Thank Eza R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBH_GeneralManager, General Manager at Karibia Boutique Hotel, responded to this reviewResponded 11 March 2017

Dear Mr/Ms Eza R
Warmest greeting from Karibia Boutique Hotel Medan

Thank you very much for not only leaving us a very sweet and positive review, but also for your trust in us. This will be a huge motivation boost for Mr.Rado Nainggolan and his team. We also do enjoy your visit twice, and hopefully the many upcoming visits at Karibia Boutique Hotel.

Please be assured that we will always try our best to maintain or exceed your expectation of an "excellent service".

Regards,
Management of Karibia Boutique Hotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Karibia Boutique Hotel

Address: Jl. Timor Block J No. I - IV | Komplek Centre Point, Medan 20231, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #39 of 76 Hotels in Medan
Price Range: $45 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Karibia Boutique Hotel 3.5*
Number of rooms: 167
Official Description (provided by the hotel):
Karibia Boutique Hotel is the most strategic four-star hotel in Medan. Surrounded by business area, Centre Point Mall and Murni Teguh Hospital, it only takes 5 minutes walking to City Railway Station and 60 minutes driving to Kuala Namu International Airport. We are convinced that you will experience enjoyable and memorable moments during your stay. ... more   less 
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