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Reviews (89)
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9 - 14 of 89 reviews
Reviewed 23 May 2017

I have stayed several time in Singgasana Hotel in Makassar Indonesia and also in Singgasana Surabya Indonesia in 2016 to 2017.
My experience have been exceptionally pleasant from both of these two hotels chains.

I have recommended these hotel for my friends, they were very satisfied and pleased with services, both of these hotels offer much more then value for money.

The staff are very professional , courteous and caring. I have no hesitation to recommend this two hotel to anyone.

I would say I would give gold star to Miss Nikita in Singgasan Makassar and Miss Asti in Surabaya for their professional and caring services.

Room Tip: most of the room are large spacious
  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank amanitdoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singgasana, Director of Sales at Singgasana Hotel Makassar, responded to this reviewResponded 30 May 2017

Dear Amanitdoctor

Warmest Greetings from Singgasana Hotel Makassar,

Thank you for taking the time to share this positive review of the hotel. We are delighted to hear that you enjoyed your time with us, and appreciate your compliments about our facilities and Services. It brings us great pleasure to know that you had a great stay.
" Singgasana Hotels and Resorts Group is a hospitality management company with deluxe and first class hotels, residences, and an international convention center in key destinations in Indonesia namely Jakarta, Surabaya, Makassar and Bandung The flagship properties include The Sultan Hotel Jakarta, Singgasana Hotel Makassar, Singgasana Hotel Surabaya, , Jakarta Convention Centre and the newest property named HOUSE sangkuriang Bandung
The portfolio presents an impressive array of architecture depicting regional themes which resonate through the service complemented by true warm Indonesian hospitality"

We certainly look forward to the opportunity to welcoming you back in the very near future.

Warms regards,

Rostina
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017

Good standing hotel. Everything is clean. Staff is very friendly and always willing to do his best to help.Buffet breakfast is top quality.Very good value for money.No need to search for a better hotel in Makassar.

Stayed: March 2017, travelled as a couple
Thank Jean-Marie Didi... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singgasana, Director of Sales at Singgasana Hotel Makassar, responded to this reviewResponded 16 May 2017

Dear Ms.Jean-Marie Didi…

Warmest Greeatings from Singgasana Hotel Makassar,

Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services and Buffet Breakfast.
Your feedback is always important to us in order to improve our services here

We certainly look forward to the opportunity to welcoming you back in the very near future.

Warms regards,

Rostina
Director of Sales

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Reviewed 5 April 2017

First time stay and get experience good. Menu breakfast so variatif and delight. Staff friendly and helpfull. Room clean and i get sleep well. Pool attendant so friendly. Of course i will back if visit Makasasar and very recomended. Near Karebosi and Somba opu street.

Room Tip: Sea view maybe so nice due to when i stay get city view.
  • Stayed: April 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Grand_Dion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singgasana, Director of Sales at Singgasana Hotel Makassar, responded to this reviewResponded 7 April 2017

Dear Grand_Dion

Warmest greetings from Singgasana Hotel Makassar,

Thank you very much for your first experience stay at Singgasana Hotel Makassar. We truly appreciate your kind attention with our facilities and services. Your satisfaction is always our top priority and we strive to make you stay with us memorable.

Our hotel It’s strategically located in central city of Makassar, central business, bank, government activity and Karebosi Link where you find partake in the retail and dining options. You may also take a leisurely walk to famous Fort Rotterdam, Great “Pantai Losari” you might look the view of Sunset while enjoying famous traditional snack food “ PISANG EPE”. “Somba Opu” street the best place for retail if you have time to enjoy the offerings in the proximity.

It was a great pleasure to have you here with us, and we look forward to welcoming you back in the near future at Singgasana Makassar with our motto “ It’s Always Good To Come Home ”

Warms regards,

Rostina
Director of Sales

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Reviewed 19 March 2017 via mobile

Well even just for one night it was nice to have a stay in this hotel because i feel just like home in the room and for the breakfast also taste like in home, they have also a nice pool and a lot of people come to swim

Stayed: March 2017, travelled as a couple
Thank Ayu_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singgasana, Director of Sales at Singgasana Hotel Makassar, responded to this reviewResponded 23 March 2017

Dear Ms.Ayu

Warmest greetings from Singgasana Hotel Makassar,

Thank you very much for your first experience stay at Singgasana Hotel Makassar.
We are very much appreciated that your visit at our hotel is enjoyable, and we are looking forward to welcoming you back again in the future, with our motto "It's Always Good to Come Home"

Rostina
Director Of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016 via mobile

Visited makassar for business and selected this property based on reviews
The Good
1. Large room
The Bad
1. Very old hotel, worn out furniture, dimly lit corridors, bad selection of tv channels, very bad wifi, dark, super slow elevator, bad breakfast spread, poorly trained staff, room service didn't answer phone, warm air con, coffee and tea not restocked and terrible room service selection.
In short, looking at the building this could be the worst 3 star property i have stayed in. Avoid at all costs. There are plenty of hotels on the city to look at.

Stayed: November 2016, travelled on business
Thank sas171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singgasana, General Manager at Singgasana Hotel Makassar, responded to this reviewResponded 30 November 2016

Dear Mr. Sas171

Warmest Greetings from Singgasana Hotel Makassar,

First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Singgasana Hotel Makassar.
Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel.
Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to The Singgasana Hotel Makassar is very much appreciated and we certainly hope that we can win back your confidence in us.
Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Singgasana Hotel Makassar, we remain.

Warms regards,

Wibowo Sampoerno
General Manager

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