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9 - 14 of 564 reviews
Reviewed 5 January 2020 via mobile

Location is very near Harbour Bay ferry terminal. Just walking distance to Nagoya Mall. Friendly nice staffs .Spacious room. Very comfortable bed. Breakfast buffet is good . Though one of the expensive hotels in Batam but its worth every cents!

Date of stay: December 2019
Trip type: Travelled with family
3  Thank r_race80
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 January 2020

Spent our anniversary there with family. Took 3 rooms and truly a superb five star hotel stay, thanks to the luxury and comfort of the rooms.
Service ok but location superb, just behind the mall.
You will find countless shops and facilities here.
Enjoy yourself in this best hotel in Batam.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank Bennylimlee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 December 2019 via mobile

I am not a frequent Batam visitor.
Book GrandI from hotel direct. Price is 1100000 by writing in. Friends book via Agoda.
Difference is a $17 SGD
I got a welcome drink complimentary fr the cafe. ( a cup of orange quash)
Stay was uneventful. Need to walk a bit to Nagoya Mall. But location is superb.
Hotel is well maintained. At least the towels are thick and white.
Stayed in Da Vienna year ago and comment that Towels were not white!
Amenities are adequate. Mini bar of 2 can drink, a pack of chips and a piece of KitKat was good extras. Breakfast is great! Lots of eat. Love the coffee.
Bed is comfortable. A good stay.

Date of stay: December 2019
Trip type: Travelled with friends
3  Thank HildaHo129
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 December 2019 via mobile

Checked in on 22 Dec and out 24 Dec.
Process was smooth and easy.
Room was clean and with kind complimentary snacks in fridge (lays potato chip, kit kat and 2 cans of drinks).
Toilet was stocked with usual toiletries.
Pleasant room experience !
Pools were small but still nice.
2 gym rooms !
Hotel's massage is well priced competitive to external massage places if lazy to walk out.
Breakfast spread was good. Venue was besides reception.
Shopping area was behind hotel; from left Exit of lifts, out hotel, turn right and 3 mins walk to Nagoya Hill shopping mall and city walk !
Will return !

Date of stay: December 2019
Trip type: Travelled with family
3  Thank HildaLim
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 December 2019 via mobile

Stay at this hotel for two nights. Every things is good from housekeeping, services, cleanliness, staff efficiency and politeness, to upkeep of hotel. One important area for improvement - food serve at breakfast. Though there are warmer for food, somehow it seem not working. Some of the food are a bit cold.Customers will not feel good eating cold food. There is also grill buffet on every Saturday serve at open space behind the hotel. The open space is clean and very windy at night. The ambience is really good dining at open space with background music. However, some of the food station was serve with out warmer. That surprise me! Don't they think that it is never a good idea to serve cold food? I had stay other hotels, and all their buffet station has a warmer except for fruits, and salad. Fortunately, one of station serve very good fried kway tiaow. it was so good that mybson and I eaten two plates.

Night view looking out from hotel room was beautiful. overall I enjoy my short stay at the hotel.

Date of stay: November 2019
Trip type: Travelled with family
Thank SingaporeCasey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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