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“dinner”
Review of Platinum Grill

Platinum Grill
Ranked #106 of 1,811 Restaurants in Surabaya
Cuisines: European
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 14 September 2017 via mobile

A very good place for candle light dinner with the love one. food is very tasty. expensive but worth it

Thank Shirley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 96 reviews

Reviewed 24 July 2017

Platinum Grill is the top 3 fine dining restaurant in Surabaya, but i dont thinks thats the case anymore. In fact, my last night surprise visit just solidify and validate some of the talk in town, that platinum is not as premium as before. Emphasize "used to", please. I was so disappointed they screwed up our wedding anniversary last year, but because of our good relationship with the manager, we dont mind to give them a second chance.

My family were a regular patron to this place, be it for lunch or dinner, but now thats just another faded memories of another place and time. They used to display the whole nine yard of tantalizing excellent array of service, but now, even the welcome drinks are terrible. The selection, which is not that many, is getting less and less. It used to be one of the pioneer gastronomy and artistic restaurants, but the chef couldnt even cook a proper medium well steak, half hearted service from the waitstaff, and the limitation of what they serve do not sit well with what they sell. can you Imagine that we have to beg for some tissues and sauces? How the staff forcefeed us with speeding up the flow of appetizers to main course to dessert? They ask for our names so they can write them on the dessert only to be written in the wrong way? Even the customers who sit across us and finished the dinner first was furiously complaining loudly to the manager id charge. Man, thats a crime, and they get away from ignorant customers, so i would not shut up and decide to tell the world about this crime.

So this second chance is definitely my last chance for Platinum indeed. Bad value for money, and thats why they fall from grace.

    • Value
    • Service
    • Food
1  Thank Pedro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

We order Mixed Grill & Skin Crisp Alaskan Salmon that come with salad & desert. Perfect food with nice presentation. We have great family dinner time. Staffs are so polite, attentive & helpful, start from parking.

Thank Jennie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 30 November 2016 via mobile

It's our first visit to Platinum Grill. We ordered from the menu (not set menu) and by the time we asked for the bill, we were pleasantly surprised that for every main course, the entree and dessert is complimentary!! During the reservation over the phone, we told them it's my husband's birthday. When we arrived, they had done a simple decor on our table. We've been to fine dining before (in Indo and overseas), Platinum Grill certainly provides great quality dishes (steak and salmon cooked to perfection as per request) and excellent customer service. As would other satisfied customers do, we left some tips upon walking out of the dining area, only to find being "chased" by one of the waiters saying we forgot our money. When they came to know it was tips, they kindly turned it down and explained that all costs are included in the meal :) While it may seem pricey for Surabaya's standard, our experience was worth the value. Thank You Platinum Grill!

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2016 via mobile

Not worth every single cent.food was tasteless with low quality ingredients. Tried to pretend as fine dining restaurant. Maybe this place will taste good only for those who hasn't really experienced real fine dining. Okay presentation for food not quality

Thank wiltzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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