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“Perfect place to shop & explore downton Surabaya”

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Sheraton Surabaya Hotel & Towers
Ranked #13 of 135 Hotels in Surabaya
Certificate of Excellence
Reviewed 15 April 2012

Been there several times & I always like the fact that it's leaning against the most lively shopping place in the city.
Not to mention the entertainment spots,eateries,business offices etc are close by, but beware of the extreme heat os the city!

  • Stayed: May 2011
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Thank Jhsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EttyAya, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this reviewResponded 25 April 2012

Dear Jhsan

We appreciate you taking the time to post such positive comments - it’s always great to hear that you enjoyed our Hotel services & facilities surrounding during your travel. We shared your feedback to our associates.

Thank you for your review, and we look forward to welcoming you back in the future!

Warm regards
Sheraton Surabaya Hotel & Towers Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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456 - 460 of 785 reviews

Reviewed 13 April 2012

Having traveled to Surabaya from Jakarta - where I stayed at the disappointing Le Meridien that cost more than this hotel - I didn't expect much.

But I was very pleasantly surprised when I arrived at the Sheraton. It was much more modern and luxurious from the minute you walked in there. And certainly more than the average Sheraton. The service was outstanding (as it was everywhere in Indonesia - really friendly people). And the room was very modern, clean and comfortable and had almost more of the funky "Le Meridien" feel than the actual Le Meridien in Jakarta.

I'd also add that the Chinese restaurant on the 2nd floor was outstanding and took great care of my group late at night.

My only regret was staying in Surabaya 1 night and not having enough time to enjoy the hotel, its pool, bar and other amenities.

Highly recommended option if you're traveling to Surabaya for any reason.

  • Stayed: March 2012, travelled on business
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Thank dansac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EttyAya, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this reviewResponded 25 April 2012

Dear dansac

Thank you for taking the time to review our hotel. We are glad to hear that your overall stay with us was a memorable one. We have shared you feedback to concerned associates.

We look forward to welcoming you back at Sheraton Surabaya Hotel & Towers!

Warm regards
Sheraton Surabaya Hotel & Towers Management

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Reviewed 10 April 2012

From 6till8 april we visited Sheraton Surabaya.the club rooms were luxury, bathroom could be bit bigger. Club room service was very good. Nr 1 is the great location to the big shopping mall. Stroll around the old center and visit sampoetna cigarette factory and old monuments. We loved also the band in the bar in Sheraton, very good live band. Tip book the club rooms is certainly value for money? Avoid rooms at back side the mosque is too loud at 3 am...

Room Tip: Book club room and avoid rooms opposite mosque
See more room tips
  • Stayed: April 2012, travelled as a couple
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Thank jakarta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EttyAya, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this reviewResponded 13 April 2012

Hallo jakarta1

Thank you for taking the time to review our hotel. It’s always great to hear that you enjoyed our service and facilities during your stay with us.

Yes, we received a few notes in regards to this matter, and will get this information to community and discuss it.

Thank you for your review, and we look forward to welcoming you back in the future!

Warm regards
Sheraton Surabaya Hotel & Towers

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Reviewed 7 April 2012

A perfect and clean hotel with a nice pool. Except, that sometimes the internet is a little slow there is really nothing to complain and a higher Sheraton standard as the hotels of this brand usually are.
The location is directly beside a mall and the rooms are looking good and comfortable. The lightning is fine and also the provided utilities for business traveller, especially the separated smoking zone (room) in the Lounge is perfect in hotels in higher standards and also printer and fax provided in the lounge.
Food is fine and a lot of varieties with very friendly staff.

  • Stayed: March 2012, travelled on business
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Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EttyAya, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this reviewResponded 13 April 2012

Hallo kichristag

We appreciate you taking the time to post such positive comments. We have shared your feedback to our associates.

Thank you for your review, and we look forward to your next stay with us.

Warm regards
Sheraton Surabaya Hotel & Towers

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Reviewed 18 March 2012

Stayed 3 nights. Friendly staff, comfortable room, delicious breakfast and a nice gym.
My only critique was the poor wifi connectivity both in the room and lobby. I had to go to the nearby Starbucks to get connected.

  • Stayed: March 2012, travelled on business
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Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EttyAya, General Manager at Sheraton Surabaya Hotel & Towers, responded to this reviewResponded 21 March 2012

Dear Ibnibatutta

Thank you very much for having taken the time to review our hotel and share your experience. We apologize for not having met your expectations in terms of WiFi and internet connection.

With more than one thousand connections a day, this is extremely important for our guests! I would really appreciate if you could get in touch with me at the earliest -hratch.khatchanian@sheraton.com - and share some additional information that will help us improve our internet connection quality.

We appreciate the comments that you have shared and certainly look forward to your return.

Warm regards,

Hratch Khatchanian
General Manager
Sheraton Surabaya Hotel & Towers

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Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Price Range: $90 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Official Description (provided by the hotel):
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. With direct access to the city’s most famous shopping destination, Tunjungan Plaza, our hotel offers a comfortable retreat and an unforgettable experience. Also, being perfectly situated in the heart of Surabaya, exciting local landmarks are always within reach. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton

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