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Reviewed 11 July 2018

Comfortable hotel with complete facilities, clean and spacious pool, spacious and clean bedrooms, breakfast menu is very varied and tasty, hotel staff is also friendly, hopefully can stay back at Hotel Sunan

Room tip: Corner suites are large and sunny"
Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank ruripangesti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Retno_Sunan, General Manager at The Sunan Hotel Solo, responded to this reviewResponded 12 July 2018

Dear Our Value Guest Ruruipangesti


Warmest Greetings from The Sunan Hotel Solo,

Your Wonderful review made us very happy. Many thanks for highlighting every detail of our hotel. We really appreciate your kind feedback about our room facility, breakfast and the service from our professional staffs. It is a great pleasure for being able to contribute to your wonderful time in Solo and we would be happy to welcome you back.


Warm Regards

Retno Wulandari
General Manager
The Sunan Hotel Solo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

I stayed 2 nights at this hotel as I read some good feedback in Tripadvisor for this hotel.

I think this hotel is good, all the staff are friendly and helpful. The Deluxe room is spacious with bathtub. The swimming pool also big and clean. Room cleaness is also quite good. Taste of the food both in the restaurant and room service is good. The restaurant serving various food, traditional, local, and western with good taste. The duty manager (Mr. Damar) is very proactive and interact with hotel guest while breakfast time asking for the feedback. Room wifi is good enough i didn’t have any internet connection issue using hotel’s wifi.

The things that would need improvement based on my perspective is :

1. Hot water in room 220 every morning is not available
2. Room lighting/Desk lamp bit dark hence when I worked at night using my notebook it is not comfortable
3. The towel, i think it is the time to replace.
4. Power outlet is very limited, as most of people now have some gadget i think it’s better to add more.
5. The television i think bit too small 32” compare to room space

Overall i am satisfied with this hotel and would recommend to travelers whi visit Solo to stay at this hotel.

Date of stay: July 2018
Trip type: Travelled on business
Thank Otong S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Retno_Sunan, General Manager at The Sunan Hotel Solo, responded to this reviewResponded 11 July 2018

Dear our valued guest Otong S,


Warmest Greetings from The Sunan Hotel Solo,


Thank you for the feedback and your valuable time to post it on TripAdvisor. Thank you for taking the time to review your stay with us. We are so happy to hear that you were impressed with our property and our service.
We are grateful for sharing your experience with us and it is delightful to know that you had fantastic stay. It is a great motivation for our team to provide the best in everything we do.

While, we do apologize for some issue that make you noted about our hotel. Absolutely we will improved our services and make it better for your next stay.

We are looking forward to welcoming you back for another great experience


Regards
Retno Wulandari
General Manager
The Sunan Hotel Solo

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Reviewed 5 July 2018

I stayed in Sunan with my family for lebaran holiday.
The swimming pool is big and has a children pool.
the restaurant, a lot of variety.
the hotel has quite complete facility , such as store, salon, and cafe at the lobby.

Overall is good place to stay at Solo

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rachmansusilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Retno_Sunan, General Manager at The Sunan Hotel Solo, responded to this reviewResponded 5 July 2018

Dear our value guest Racmansusilo,


Warmest Greetings from The Sunan Hotel Solo,


May we extend our grateful to your kind words about The Sunan Hotel Solo, we very much appreciate for sharing your comments related with your stay with us. It is always a pleasure to receive your feedback to improve our services. We would be delighted to welcome you back at our resort in nearest future at The Sunan Hotel Solo.


Warm Regards

Retno Wulandari
General Manager
The Sunan Hotel Solo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

Great Vintage Hotel with Amazing Buffet Breakfast & Swimming Pool.

Sunan Hotel is always be the first destination hotel when my family visiting Solo.

The most best part is... We are always enjoy with the various choice & taste of multinational breakfast.

The room is well designed, very relaxing to stay and we always choose for the room with bathtub in the bathroom as our daughter's favorite place to have fun to play with bubble shower soap.

The hotel staffs are also very nice in welcoming and serving us, especially the Manager is very friendly and always having chance to chat with us.

Hence, Sunan Hotel should be one of the most recommended hotel when visiting Solo.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank Anjas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Retno_Sunan, General Manager at The Sunan Hotel Solo, responded to this reviewResponded 3 July 2018

Dear our value guest Anjas A,


Warmest Greetings from The Sunan Hotel Solo,


May we extend our grateful to your kind words about The Sunan Hotel Solo, we very much appreciate for sharing your comments related with your stay with us. It is always a pleasure to receive your feedback to improve our services. We would be delighted to welcome you back at our resort in nearest future at The Sunan Hotel Solo.


Warm Regards

Retno Wulandari
General Manager
The Sunan Hotel Solo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

I stayed in Sunan with my family for lebaran holiday. When we going to our room, we use the elevetor behind the lobby. The second elevator is broken, can only goes down, but when you go up, the floor button cannot be pressed. When entering the room, we need to walk far, since they give us room in the corner. Entering the room, you can smell of the smoke coming from the bathroom, probably someone was smoking in the bathroom before my stay, yet its a non smoking room. In the bathroom , theres no towel nor bathroom mat. When i order the towel, the housekeeping took a long time before its delivered. At dawn, my husband was going to the parking lot for early pray, when walking dawn stairs from lobby to the parking lot, there was a mouse on the stair, going up to the lobby!! mouse at lobby the hotel???!!
The swimming pool is not bad, big and has a children pool. at the restaurant, my son want to get chocolate cereal, but it was empty, and then i tell the lady in charge, and she said that they are running out of cereal... what??!!! Than i told someone else with the chef's hat, after that she went to the kitchen and refill the cereal, other than that meal is fine.. a lot of variety. But when you want to get the drink, there was no drinking glass.. you need to wait until they put the clean glass again.. Besides that, the hotel has quite complete facility , such as store, salon, and cafe at the loby. Over all, this hotel need management improvement , and pest control if they want people coming back to their hotel for the next visit

Room tip: ask for room closer to the elevator, so you dont need to walk far from elevator
Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank annarahmadhani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Retno_Sunan, General Manager at The Sunan Hotel Solo, responded to this reviewResponded 30 June 2018

Dear Our Value Guest Annarahmadhani


Warmest Greetings from The Sunan Hotel Solo,

We would like to thank you for choosing to stay at The Sunan Hotel Solo during your recent lebaran holiday in Solo, and also for taking the time to tell us about your experience. I am sorry that some of your experience did not meet your expectations; Please allow me to express my sincerest apologies. At The Sunan Hotel Solo, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Looking forward for your next visit.



Regards
Retno Wulandari
General Manager
The Sunan Hotel Solo

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