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Reviewed 23 October 2018

I really enjoyed my 4 night stay just over a week ago. All the staff were very friendly and helpful not just the front desk staff. My room was large, very clean and my bathroom was amazing. The art work around the hotel was very interesting too. I enjoyed my meals at the restaurant looking out over the pool. I did think the breakfast was a bit expensive at $20aud but the amount of yummy food that came to the table was crazy. I didnt need to have lunch that day. Definitely recommend this hotel and I will stay there again the next time I go to Malang too.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2018

Hospitality of staf is the best. They welcomed guest like a family (it's their concept btw, for a big house not just a hotel). The room is nice and the highlight is bed, so comfortable.

A lot of history things. Make a histroy geek so happy. If you stay in this hotel, wake up at 05.00 Am go to their bakery Und Corner, and eat breads fresh from the oven.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Silvita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crescentia H, Manager at Hotel Tugu Malang, responded to this reviewResponded 11 September 2018

Dear Silvita A,

Great appreciation for your review on Hotel Tugu Malang.
Thank you very much also for your time enjoying our Hotel and exploring the Indonesian culture within Hotel Tugu Malang.
Hope we could have your next coming and please let us know if you need for further assistance to make your stay would be unforgettable.

thanks and warmest regards,
Hotel Tugu Malang family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

We are a family of 5 and we booked the 3-night ''Exploring the Nature of East Java Package'' and what a treat it was! We felt pampered from the moment we arrived (at the airport!) right up until we left. We were picked up by the hotel driver from Juanda Airport in Surabaya and driven to Malang about 3 hours away. In the car were ice boxes with cut fruits and local cakes which we thoroughly enjoyed. When we arrived at the hotel, we were greeted by friendly staff who upgraded one of our rooms to a suite to accommodate 3 people. Our rooms were very clean and beautifully decorated with traditional elements. The hotel is akin to a museum, with beautiful artefacts belonging to the hotel owner's family especially interesting and encapsulating.

Our package included Mt Bromo and Pangi Beach tours, but we were given options to change to other tours. We took the 'Explore the Nature of Batu & Malang' on the first day followed by 'Kasiwari Coffee Plantation Tour' in Blitar the next day. The coffee plantation tour was especially good as it really feels like we were visiting a fully-working plantation without any of the touristy gimmicks. We had great conversations with the friendly and informative plantation staff who drove us around in a jeep. We visited the coffee processing plant which is over 100 years old but still functioning well. During the tour, we had a wonderful breakfast picnic right in the middle of the plantation, eating traditional Malang breakfast followed by coffee freshly roasted, ground and brewed by Pak Nur. At the end of the tour, we were treated to lunch at the 'loji' - a beautifully preserved old bungalow built by the Dutch colonials which used to serve as living quarters for the plantation supervisor. Here, we probably had the best authentic Indonesian (Blitar) food ever, prepared by Pak Nur's wife.

On the second night, we had a four-course dinner in the regal Raja Room which was included in our package. It's a beautiful private room, and we sat at a large table surrounded by history of the fascinating and accomplished family that owns the Tugu brand. Our last dinner was at a the Indochine restaurant at the hotel and again, the food was tasty, and the décor breathtakingly beautiful.

Included too in the package are daily breakfasts at Melati restaurant and daily afternoon teas at the first floor terrace - they were all delicious and served by attentive staff.

I would like to thank Tugu Malang and all the wonderful people there who made us feel very special. Everybody we met at the hotel was friendly, always greeting us by our names. We felt really taken care of, and we will definitely be back!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank limaje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crescentia H, Manager at Hotel Tugu Malang, responded to this reviewResponded 11 September 2018

Dear Limaje,

It is really our great appreciation for your kind comment and review on Hotel Tugu Malang. Indeed , you are big family of Hotel Tugu Malang. We felt so!
Great learning that you could really enjoy the time in Hotel Tugu Malang. Hope you could back and enjoy the other unforgettable time in our Tugu Family.
Do let us know if you need to prepare another fascinating time in Hotel Tugu Malang.
Our warmest regards from us to all of your family.

thanks and warm regards.
Hotel Tugu Malang family

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Reviewed 28 August 2018 via mobile

Had a nice time there. Stay there for only two separate night but we were loving it. Good food and friendly service. Don't forget to have a visit to Saigonsan restaurant in the back. Ask the reception desk for the location. It's a hidden treasure for selfie addict.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Nishar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crescentia H, Manager at Hotel Tugu Malang, responded to this reviewResponded 29 August 2018

Dear Nishar,

Thank you very much indeed for your review on us- Hotel Tugu Malang.
Appreciate also for your time exploring all of our venues. Hope we could have your next visit in longer time in enjoying our Hotel with Indonesian Culture itself.
We are looking forward to your next coming soon..

thanks and warmest regards,
Hotel Tugu Malang.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2018

This is a beautiful colonial style building, filled with a stunning collection of Asian antiques and art.
The building is only 25 years old, but we noticed the roof looks bad and rotten in some places.
The executive suite we had, has a wooden floor, a small bathroom, a nice sitting area (for four) and a small desk. We were welcomed with many wonderful smelling flowers in our room. This is the good life!
The complimentary afternoon tea (daily from 4 PM) with great snacks and great atmosphere, is a real treat. Only the smoking guests on the roofterrace are annoying.
There is a pool with some sunbeds, right next to the restaurant annex breakfastroom.
Breakfast is rich, with western and Asian items. Again: the smoking guests are annoying. We really did not expect a smokersproblem in this hotel.
Staff comes in the late afternoon to open your bed, bring you fresh towels and close the curtains. Old fashioned, and very nice.
So far all good (except for the smoking).

Then one morning, we sat down at a breakfast table and staff send us away, because the table was reserved for other guests. We had not noticed the sign, but it was there. The reservation was for a ‘drs Rob Swartbol and Jacqueline Swartbol’. From The Netherlands. The ‘drs’ is rather funny, for half the Dutch population has such a ‘title’ (which only means you have finished college), and therefore almost nobody uses it. Apparantly drs Swartbol believes the Indonesians are too ignorant to know this, and also feels a need to put himself above other people by using a ‘title’. Why? And who asks for reservations for a breakfast table anyway?
While we had breakfast at another table, staff had to send away at least two other couples who sat down at drs Swartbol’s table. Apparentley the drs slept in, keeping his table occupied all the time, while other guests could easily have had breakfast there. We considered it a nasty example of the class society Indonesia still is. And of nasty Dutch arrogance, too.
We could not resist checking on the drs, and he appeared to be the Dutch ambassador to Indonesia. Ah! That explaned things. So the Dutch taxpayer picks up the bill for the privileges drs Swartbol claims. We do not believe the drs stayed in a standard room at the Tugu, but we did not check.
We did not check the Dutch embassy’s agenda either, but that may give interesting information about the important diplomatic mission drs Swartbol was on in Malang. We saw him and his partner go on a bicycle-tour. Is he the guy that got fooled by the Javanese in the search for the disappeared warships at the bottom of the Jave Sea earlier this year? We believe he is, but then again, his task is to worry about trade relations, not the seamen’s graves of hundreds of Dutch sailors that went down fighting for their country in 1942.

Furthermore: nice hotel and nice staff. Highly recommended, if drs Swartbol and his wife are not among the guest :-)

Date of stay: August 2018
Trip type: Travelled as a couple
3  Thank Robby4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crescentia H, Manager at Hotel Tugu Malang, responded to this reviewResponded 11 September 2018

Dear Robby4all,

It's been great having your comprehensive review on Hotel Tugu Malang. We do thanks for you are Tugu Lovers. We could note the essential thing within your comment. As you notice that we try our best to provide the utmost service for all of our customers. However , we still need and keep to maintain some aspect in our services. That's why your review is the most important thing in this hospitality business.
Really hope we could have you next coming to our Hotel and please do contact us immediately if you need assistance referring your upcoming stay.

Thanks and warmest regards,
Hotel Tugu Malang.

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