We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Voyage02544920914

Staycation with family in January 2025

5.0 of 5 bubblesReviewed 4 weeks ago
Went to Bandung by earliest of January and visited Grand Mercure Bandung. The first experience with my family to staycation here and our first impression was wonderful. We arrived and checked-in at 2 A.M assisted by staff named Pram with warm welcome. We highly appreciate Mr. Pram for provide us a room exchange to get a room with best view and we stay at room 755. The room so clean and all good. Another best part was the swimming pool and also the restaurant. Grand Mercure Bandung is one of my favorite Hotel in Bandung. Thank you very much😇

Sincerely,
Arifin Sutan & family
Date of stay: January 2025
Room Tip: Kolam renang nya air hangat dan enak
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi, responded to this review
Responded 4 weeks ago
Dear Mr. Arifin Sutan,

Thank you so much for your amazing review about Grand Mercure Bandung Setiabudi.
Glad to see that the enthusiastic hospitality from our team had made your stay was nothing short of a memorable experience.

This is always a motivation for all team when our guests give a good feedback about the service.

I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all of our team especially to Pram.

Once again, thank you and looking forward to welcoming you back very soon.

Best regards,
Engkun Kurnia
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
  • Booking.com
  • Expedia.com
    AU$198
  • Hotel Website
1.3 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    AU$61
  • Priceline
3.6 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
Go to your Happy Price
  • Hotels.com
  • Expedia.com
    AU$57
  • Booking.com
4.4 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
  • Hotels.com
  • ZenHotels.com
    AU$59
  • Booking.com
6.0 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
  • Booking.com
  • Expedia.com
    AU$38
  • Agoda.com
7.8 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
Heated Outdoor Pool
  • Algotels
  • Expedia.com
    AU$130
  • Booking.com
8.3 km from Grand Mercure Bandung Setiabudi
Free Wifi
Pool
Front View
  • Booking.com
  • Expedia.com
    AU$24
  • Priceline
1.8 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
  • Priceline
  • Expedia.com
    AU$52
  • Booking.com
7.4 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
  • Booking.com
  • Expedia.com
    AU$57
  • Trip.com
13.8 km from Grand Mercure Bandung Setiabudi
Free Wifi
Free parking
View more hotels in Bandung
Reviews (3,622)
Filter reviews
3,622 results
Traveller rating
2,878
592
88
33
31
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,878
592
88
33
31
Show reviews that mention
All reviews warm water sky lounge swimming pool lagoon room lembang area nice hotel accor member nice pool kids club chinese restaurant welcome drink family vacation check in process great hospitality nice view many choices front office
Selected filters
Filter
Updating list...
2 - 7 of 3,622 reviews
Reviewed 4 weeks ago

Very well managed hotel, in a strategic location. Hotel is still very well managed and clean and looks new. The bar at 9th floor has very nice view of Bandung skyline. The pool area is very nice and magical at night with the lights and night breeze. Exceptional check in with Andhika who gave free upgrade to junior suite and very great customer service. And exceptional service during breakfast with Tipan. Both staff went above and beyond to deliver an exceptional service. Management should be proud!

Date of stay: December 2024
Trip type: Travelled with family
Thank sa23456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 4 weeks ago

Dear Ms/Mrs. Shirleen,

Your comment says it all.
It is indeed our accomplishment to be able to make your stay memorable.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

It is lovely to know that you were enjoyed our warm hospitality during your stay at Grand Mercure.
Your kind words have been shared to Andhika and Tipan.

Once again, thank you for your trust in us and recommending our hotel to other travelers.
We hope to see you again soon for another wonderful staycation with us.

Best regards,
Engkun Kurnia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2024

Quick check-in and got room upgrade. Room is very spacious with view overlooking the swimming pool and swimming pool with warm water is a plus point. Special thanks to Mr. Syauqi who welcomed us with very hospitable service. However taste of the food is just average even though there is vast variety of it.

Date of stay: November 2024
Trip type: Travelled with family
Thank Inspire20470194155
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 2 December 2024

Dear guest,

Thank you for your wonderful feedback.
It is great to know that the magic still work for times around.

We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Please be assured that I will pass your so kind words about service to all our team especially to Syauqi.

Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back.


Yours sincerely,
Engkun Kurnia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2024

Breakfast at the Grand Mercure Bandung hotel was very satisfying with many varieties of dishes and food. The food is delicious and healthy food is also provided.
I recommend coming to the Grand Mercure Bandung hotel because the service is very satisfying. When you go to Bandung, don't forget to stay at the Gran Mercure hotel

Date of stay: November 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thomas H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2024

Really Comfort during stay in Grand Mercure Bandung. all Staff are Friendly when check in and helpful. Room clean and cozy with full amenities. Kids playground and Pool also clean and make our children happy play in there. Breakfast so many varieties and sooooo Good ! Thank you so much mas Stevan and Mas Alam for your kind service. Also thank you to Mba Stefani/ GRO teams& HK team made our rooms pretty good with your mirror art, towel art and Slice birthday cake for our kids, Hopefully we can stay again in the future🩷

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rshtrsnt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 13 November 2024

Dear Ms/Mrs, Tresanti,

Thank you so much for the beautiful poetry that you made for us, it is indeed our accomplishment to be able to make your stay memorable.

I had passed your so kind words about service to Stevan, Alam, Stephanie and HK teams, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again, thank you and hope it will not be too long before we get a chance to welcoming you back.


Yours sincerely,
Engkun Kurnia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2024

I had an amazing breakfast at grand mercure setiabudi The variety was impressive, with a wide selection of both hot and cold options that catered to every taste. From freshly baked pastries and bread to a range of eggs, sausages, and pancakes, everything was perfectly prepared. The fresh fruit and yogurt bar was a nice touch for a lighter option, and the coffee was excellent, strong, and served piping hot.

The service was attentive, with staff quickly replenishing items and ensuring the buffet stayed clean and inviting. I especially appreciated Naofal and Shella.

Overall, it was one of the best hotel breakfasts I’ve had, setting the perfect tone for the day. Highly recommended!

Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sfaruq27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 1 November 2024

Dear Mr. Faruq,

Thank you for your wonderful feedback.
It is great to know that the magic still work for times around.

We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Please be assured that I will pass your so kind words about service to all our team especially to Naofal and Shella.

Once again, thank you for your kind feedback, hope it will not be too long before we get a chance to welcoming you back.


Yours sincerely,
Engkun Kurnia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews