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Cahya
Jakarta

my most preferred hotel in Bandung

4.0 of 5 bubblesReviewed 27 Aug 2015
I've tried many hotels in Bandung and this one is the most preferred one, as I don't have to go to 5 star hotel to enjoy the most of Bandung. The location of this is hotel is just perfect, not far away from city (you don't feel like you're trapped in the city hectic), and the most important, this hotel provides you the best scenery of Bandung. I found that I could see Bandung's surrounding mountains. Every side of this hotel provides good view.
Other things are great (the facility, the food, the hospitality, the lobby, the kids club, and yes, try the heated swimming pool!)
Date of stay: March 2015
Trip type: Travelled with family
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank_Weiss, General Manager at Grand Mercure Bandung Setiabudi, responded to this review
Responded 31 Aug 2015
Dear Cahya-Awl,

Warmest Greetings From Mercure Bandung Setiabudi!

Thank you for choosing our hotel as your destination in Bandung and thank you for your great reviews for our hotel. Our great hope to welcoming you back in the near future and hoping your next stay will be as pleasant as your previous stay.

Thank you and regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 August 2015 via mobile

I stay here for business meeting and I like the spacious convention room, delicious and very clean toilet.
The room is nice and have great view to the pool and garden.
Amenities are ok..room and bathroom id clean, but I find tea or coffee stain on my bedsheet.
I love breakfast here. Myriad choices and good coffee.
Will be back for sure with my family.

Date of stay: August 2015
Trip type: Travelled on business
1  Thank Mira M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank_Weiss, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 31 August 2015

Dear Budi I,

Warmest Greetings From Mercure Bandung Setiabudi!

Thank you for your great review through our hotel and services and thank you for stayed with us while you were in Bandung. We are really looking forward to welcoming you back again in the near future and hoping your next stay will be as pleasant as your previous one.

Thank you and regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2015

I stayed a night with my wife in Mercure Bandung. I was surprised to see the hotel. It is big (not as I imagined before), great parking lot and awesome interior. I saw that swimming pool was also beautiful. We chose deluxe room. The room was clean and convenient. In next morning, we had a breakfast. There were so many options to choose. My wife was satisfied with the breakfast. I'll sure recommend this hotel to my friends. :)

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Budi I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank_Weiss, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 28 August 2015

Dear Budi I,

Warmest Greetings From Mercure Bandung Setiabudi!

Thank you for your great reviews through our hotel and services, we are really much appreciated you to take your time to shared your experience with us.
We are really looking forward to welcoming you back again in the near future and hoping your next stay will be as pleasant as your previous.

Thank you and regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2015

Stayed 1 night due to saving budget during baby moon at Bandung, since 2 nights before stayed at Padma Hotel.

Our first impression was a good idea to stay in this hotel because we interested with the pool, but unfortunately our impression soon decreased little by little until the biggest dissatisfied happen at the last day.

During check in
The receptionist undertook to follow my request about the lowest floor as possible for us (2nd floor), but at that time 2pm the room still not ready yet, I heard from her handy talky that the housekeeper being setting up the room. By that situation the lady told me to wait 10-15 mins, but eventually the room was ready by 25 mins later.

Also during awaited for the room to be ready, I saw a foreigner man with suit seems like the Hotel management being busy moving around the lobby with his colleague for several time, I was trying to not affected with their movement, but then it became annoying me. we came to the hotel to find some relaxation and having a beautiful surrounding, not a rush thing like this.

Inside the room
Without any precaution from the receptionist, unfortunately our room located at the corner of the building and passing 1 out-of-service lift and 1 meeting room, the shame thing happen when we went to the swimming pool, we need to walk passing the crowd participant from the meeting room due to that out-of-service lift.

More over, we smell cigar smoke inside the room, fund sofa's leg broken, empty tissue box and not functioned "toto" hanger cloth.

Swimming pool
I will not criticise the pool's deep, I know it built by design, but we felt (again) disappointed when the guard warn me when my wife did not wear a swimsuit inside the pool, I know it our fault but also the hotel warning sign did not mention it.

Another thing, the guard and the other hotel staff have different information about taking the towel inside the room, the guard said maximum by 6pm the towel must be taking back, and the other said no problem just take it, soon they will be take it back.

Allowing food delivery carrier using a room call
I write this because I have comparison from our hotel 2 nights before, the previous hotel let the food delivery carrier using a room call when he/she came to the hotel with the meal, it just a pity when Mercure hotel just let the carrier to make a phone call by their private cell phone rather than helping him to made a room call.

Missing my cell phone during breakfast
At least I was the second person who left private device unintentionally and the Hotel's reply was unacceptable. the security guard have low low response, even taking me into HRD room, more over the woman inside the HRD room stated that they were being working, what kind of answer was that? Remember that your security who took me there.

1,5 hours since first contact with the security then got the proper hotel staff who can process my incident.

I did not allow to watch the cctv recorder because of another SOP, but the way how they analyse the cctv really really not competent and focused to my mistake or limitation camera frame only other than focused on my cell phone location or some suspicious movement around my desk, also how could they just analyse from 1 cctv only inside the restaurant.

Many things were going wrong!

Come again to Mercure Setiabudi Bandung?
With this low secure services, definitely no!

Will recommend Mercure Setiabudi Bandung?
Very big no

Is 700k IDR worth?
Very not reasonable price to pay due to its service

Date of stay: August 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank hudita02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank_Weiss, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 28 August 2015

Dear hudita02,

Warmest Greetings From Mercure Bandung Setiabudi!

Thank you for taking the time to tell us about your experience at the Mercure Bandung Setiabudi. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.

Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.

I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.

We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit.


Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2015

Initially, we choose the hotel because of the warm water swimming pool. We spent 2 nights and instantly became unforgettable holiday for the kids. They love the pool very2 much. i even ask the security to tell the kids that the pool will be closed because they do not want to stop swimming even after 6.30 PM LoL. They open the pool until 8pm btw, so you can enjoy the beautiful underwater lights - starry sky look a like pool.

The breakfast is good, i love the Indonesian food, waffle and its pastry. But beware on the queue in the egg station. My mother was really upset because her line was cut by lots of people from some group of company outing (shame on you who do not know how to queue), and the chefs do not pay attention to the line. They should see who has firstly came, queue and then serve that person first. But the second day was very much better when the head chef handled directly the egg station.

The room is spacious, so our kids have enough place to play with their playdoh, hot wheel track etc. The bathroom amenities is quite standard, i didn't see any body lotion in there. Usually i don't really mind about body lotion in any hotel, but because yesterday i forgot to bring my body lotion so i was quite upset when i cant find body lotion. LoL. the Hotel provide a hairdryer, but ladies, its really lousy, it takes me more than 10 minutes to dry my shoulder length hair.

I also notice that during my stay, its not easy to call the reception. the line was always busy. i need more than 8-10 attempt before someone answer my call. I even ask my husband to go down directly to the reception to manage our check out. When we call for bell boy to pick up our luggage, we wait for 15 minutes until the bell boy knocked our door. Maybe the hotel was very busy that day and/or lack of employee/staff.

But overall, we were very very happy to stay in here. When you are planning to go to lembang area (floating market, de ranch, etc) just like me, this hotel is a good option due to its location. Def will come back to this hotel.

Room tip: pick the higher room above 6 or 7 floor so you will have great view
Date of stay: August 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank HaniahRifat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank_Weiss, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 27 August 2015

Dear HaniahRifat,

Warmest Greetings From Mercure Bandung Setiabudi!

FIrst of all, allow me to thank you for your review. We very much appreciate your comments regarding your stay at the Mercure Bandung Setiabudi.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warm regards,

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Reviewed 25 August 2015

My first time staying at Mercure for 3 nights. Its location is good and it has a beautiful interior as well. However, I travelled with my 2 years old baby and of course with large luggages, but the hotel put me to the room which is far from the lift (room 750). It was very inconvenience for us. Also, There is no room facility for drivers as well. Overall it is great and the price is really worth it.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Kristoferus A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank_Weiss, General Manager at Grand Mercure Bandung Setiabudi, responded to this reviewResponded 26 August 2015

Dear Kristoferus A,

Warmest Greetings From Mercure Bandung Setiabudi!

Thank you for your great review through our hotel and apologize for the inconvenience during your stay, I already sent your comment to the departement concern to be their future development.

Once again thank you for your support through our hotel and we are really looking forward to welcoming you back again in the near future and hoping your next stay will be pleasant than your previouse one.

Regards,

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