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Reviews (473)
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5 - 10 of 474 reviews
Reviewed 30 March 2018 via mobile

Spent 1 night in superior room for 450000 IDR. The room is ok, bathroom have leaked ceiling and broken small washer holder. My sister's sink leaked and broken curtain

Pro :
- fair price
- good bed
- no outside noise even at lv 1
- have international channel (HBO, Foxmovie, etc)

Cons :
- No mini bar
- Bathroom need repair
- dark room

Stayed: March 2018, travelled with family
Thank PrasetyaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand S, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 10 April 2018

Dear Mr. PrasetyaW

Warmest greeting from Grand Serela Setiabudhi Hotel.

Please kindly accept my sincere apologize regarding your inconvenience during your stay with us. We are aware about the improvements that we require in order to provide better facility and service to our guest and steps are being taken in to necessitate this improvng process.

Thank you for your comments. We are looking forward to your next visit and wish you the best in your business and personal endeavors.


Sincerely,


Andrian S. Daud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

I stayed with my family for a short stay while waiting for my husband did his business. Since we didnt have plan to go anywhere outside of the hotel, we were really rely on the hotel facilities so much.

We booked for a deluxe room, got upgraded to grand deluxe with bath tub for free. This hotel provide an early check-in for additional 200k. We checked in earlier around 8.30am.

The facilities are average but quite nice and clean. The room was spacious enough for us to stay, with a big led tv, a sofa and a window view to swimming pool.

The breakfast was good with few options of menu. The swimming pool not that spacious but well, its should be enough for my kids to play in the pool.

Overall it was a nice stay and worth the price.

Stayed: March 2018, travelled with family
Thank nesiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand S, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 16 March 2018

Dear Mrs. Nesiana

Warmest greeting from Grand Serela Setiabudhi Bandung.

FIrst of all, I would like to say thank you for your recent visit to us. It was truly a pleasure to serve you.
I hope that the accomodations and service were to your liking, as complete satisfaction is our goal at heartfelt hotel.

It delighted us that you had great experience during your stay. We hope the services that we provide fullfil your expectations.

Once again, thank you for your comment. We are looking forward to your next visit and wish you the best in your business and personal endeavors.


Best Regards,


Andrian S. Daud

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Reviewed 10 February 2018 via mobile

Great for family.. It was a great choice to come here..
Got a swimming pool for children to play..
Breakfast was wonderful, a lot of choices..
But tv signal need improvement, because sometimes the signal loss..

Stayed: February 2018, travelled with family
Thank Ong R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand S, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 12 February 2018

Dear Mr, Ong R.

Warmest greeting from Grand Serela Setiabudhi Hotel.

Thank you for your recent visit to us. It was truly a pleasure to serve you.
It delighted us that you had great experience during your stay, your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Please kindly accept my sincere apologize regarding the inconvenience that you had before. We will share and improve it with our team.

Once again, thank you for your comment as it gives us valuable input from our guest about how we can become even better in the future.


Best Regards,


Andrian S. Daud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018 via mobile

Stayed there for family occasion for one night. Location was good. Facilities were good. Tried room massage, satisfactory service.
Breakfast needs improvement.
Overall worth the rate. Probably will try another hotel in Bandung for next time. Too bad we were too busy to take photos

Stayed: March 2017, travelled with family
Thank Risan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Serela S, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 11 January 2018

Dear Mrs. Risan N

Warmest greeting from Grand Serela Setiabudhi Hotel Bandung

Thank you very much for your candid review of your recent stay at our hotel.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Once again, thank you for your comment as it gives us valuable input from our guest about how we can become even better in the future.

Sincerely,


Andrian S. Daud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017 via mobile

I decided to stay at this hotel due to my upcoming meeting in nearby area. We end up staying at their Grand Deluxe type (this one have bathtub). The upside are the staffs are very attentive and the room is spacious. For the downside, I'll list them out:
1. No staff on our way to our room. We stayed at 357 for one night, my wife got the brief from the front desk on how to go to our room but having our room in the other side of the building wing without any staff to point our way is something
2. the water pressure is so low
3. the hot water tap can't catch up the cold water when I fill the tub
4. worst TV signal ever!!

conclusion:
I can get a better experience for this value. Please mind little details in your properties.

Stayed: December 2017, travelled as a couple
Thank alphalondonvictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Serela S, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 31 December 2017

Dear Mr. Alvian s,

Warmest greeting from Hotel Grand Serela Setiabudhi Bandung

First of all we would like to thank you for choosing Hotel Grand Serela Setiabudhi Bandung. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process.

once again, thank you for your comment as it gives us valuable input from our guest about how we can become even better in the future.

Sincere
Andrian S Daud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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