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“Terrible food made two people sick”

Casa Luna Restaurant
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2
Thu, 20/2
20:00
Ranked #208 of 1,329 Restaurants in Ubud
Certificate of Excellence
Price range: AU$3 - AU$28
Cuisines: Asian, Indonesian, Mediterranean
More restaurant details
Restaurant details
Good for: Groups
Dining options: Lunch, Breakfast, After-hours, Dinner, Delivery, Reservations
Description: Casa Luna provides a relaxed, diverse eating experience in the centre of Ubud. The eclectic menu includes Indonesian, Mediterranean, vegetarian and vegan options. Fresh baked pastries and breads, made in the Honeymoon Bakery, are also sold on the premises, as well as, excellent Indonesian coffee.
Reviewed 8 July 2016 via mobile

My partner and I as well as a few other had dinner here, most people said the food was average, I had the pumpkin ravioli which was absolutely terrible, I couldn't even get through two bites, had no flavour and was drenched in coconut cream as the sauce which did not go down well. My partner and someone else had Nasi gori which resulted in them both having to go to the doctors the next day to receive antibiotic injection to stop them from vomiting, this resulted in us missing our friends wedding, very disappointing as we had flown overseas for it. Would not recommend this place to anyone.

Date of visit: July 2016
2  Thank maryv299
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Luna_Group_team, Owner at Casa Luna Restaurant, responded to this reviewResponded 14 July 2016

Dear Mary, I'm sorry to hear your story, Bali Belly is a very unpleasant condition, and unfortunately common among visitors. This is a serious allegation and one that we also take very seriously. We pride ourselves on our strong reputation and our high standards of hygiene and cleanliness. After investigating thoroughly we found no evidence to support your claim and indeed we received no other complaints of this nature from anyone else who dined with us at that time. All of that aside, I hope your partner has made a full recovery. Janet

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Reviews (1,891)
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559 - 563 of 1,891 reviews

Reviewed 6 July 2016

Lovely atmosphere. Good service and most of all, great coffee and food. Very creative, fresh, healthy and tasty. They also have bakery items and live entertainment in the evenings.

Date of visit: June 2016
Thank Julenichka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2016

So, I loved Casa Luna! Ive been here 3 times in 2 weeks and I think that when I will be visiting Ubud again I will be coming back for their amazing Turkish bread and Feta rolls.. If you are a feta lover, just like me you have to try this! It will not be a disappointment :)
However if you like a slice of pie you can better go somewhere else, they look good but the taste isn't so good... Also if you are used to eat always in Warungs the price will be a shock, but if you are here on holiday its okay

Date of visit: July 2016
    • Value
    • Service
    • Food
Thank Kimkortekaas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Luna_Group_team, Owner at Casa Luna Restaurant, responded to this reviewResponded 5 July 2016

I'm so glad you love Casa Luna and our Turkish bread and Lebanese feta cigars. Our desserts and pies are pretty popular too but I guess we can't please everyone all of the time. We look forward to welcoming you back. Janet

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Reviewed 3 July 2016 via mobile

Good food, slightly slow service (to start), but overall a good place for a meal. Decor is brilliant and adds up to a great ambience. Recommended

Date of visit: July 2016
Thank Zeddog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Luna_Group_team, Owner at Casa Luna Restaurant, responded to this reviewResponded 5 July 2016

Thank you for your kind review, I hope you'll come back. Janet

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Reviewed 3 July 2016 via mobile

Restaurant is extremely large, with unorganised service and fairly poor food. Decent menu to chose from however, the staff weren't even able to tell you what type of fish was being served on the specials menu AND the restaurant menu. Give it a miss.

Date of visit: July 2016
2  Thank acp184
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Luna_Group_team, Owner at Casa Luna Restaurant, responded to this reviewResponded 5 July 2016

I'm sorry you were disappointed, we appreciate feedback and I will follow up on your comment. Maybe you just didn't choose the right dish for you, most of our customers are more than happy with our food. Janet

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