My wife and I spent five nights here and were very disappointed. Having arrived quite late, we were shown to our room by a helpful worker, who neither told us when breakfast was, where it was, or left us with a key. Within minutes (and I exaggerate not) of the door closing, a cockroach crawled across our inside window. By morning, we were woken by the sounds of the air-con, which was making a beeping sound and in need of fixing. Breakfast, once found, was a disaster. Sat at a table overlooking workers noisily build a new swimming pool, we were pointed towards a table with make your own instant tea or instant coffee. No fresh coffee in on of the biggest coffee producers in the world, is shameful. These were the only choices we were given at breakfast. On each morning we were given juice (no choice), fruit in a bowl (often brown) and cold food. One day it was warm scrambled eggs on cold bread, another day it was cold poached egg on cold bread...and if you don't like eggs? Go figure. Appalling.
The hotel management (all very nice people) gave us a new room as the AC issue was an ongoing one apparently. In our new room, we found more cockroaches (one in the toothpaste pot!), the light above the bed flickered on and off and we had two ant attacks -- one inside the room, and one all over the outside door handle, which meant we couldn't lock up due to bites..and boy did they bite. When we asked for some bug spray, the hotel staff said they didn't have any. Now considering this hotel is surrounded by lush jungle/countryside, its a bit odd. In addition to frogs coming under the door of the room on a couple of occasions, we also had one night where moths attacked -- coming through a hole in one window -- ten at a time. We were woken up in the middle of the night by the sounds of mice running between the walls and squeaking. The bed-sheets didn't smell too fresh and were stained, while the shower was weak and ineffective.
Ubud is a lovely place to visit however, which made the hotel's failures so glaring. The food scene in this little town is amazing -- better than Jakarta! We arranged two superb trips (mountain biking and rafting), but were surprised when one of the hotel staff asked why we booked online when his brother could have arranged everything. Well my friend, we actually emailed the hotel before we arrived, and asked for help for excursions, but got little or no help. Final point, when asking the hotel top help sort out a taxi for a excursion and transit to the airport, we were offered a service for 300,000 rupiah. On the street we went to a local taxi driver and got the same deal for half price. To cap, location great, town brilliant, staff good -- hotel itself needs better management.
- Official Description (provided by the hotel):
- Flourish with authentic Balinese hospitality and discover the mystique of old Ubud in "wish is our command" colorful themed huts including abundant daily room service breakfast and formal afternoon tea in botanical pavilion while watching Balinese girls make traditional spiritual offerings. Find repose in air-conditioned Elizabethan library decorated with antiques or reinvigorate in jungle-side bath. Our eco-friendly bungalow in a secluded ravine is a seven-minute walk from Ubud Center/Palace. Hassle-free transportation and in-room massage available. ... more less
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- Also Known As:
- Matahari Cottage Hotel Ubud
- Matahari Cottage b&b
- Matahari Cottage Bed And Breakfast Ubud, Bali