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Reviewed 28 September 2019

The staff at this Hotel are the absolute best!! I travelled on my own for some rest and relaxation and the staff went above and beyond at all times to ensure a quiet and comfortable stay. Thank you LG, Ira, Bayu, Putu, Dedik and Dharma and all the staff - I thoroughly enjoyed my stay and will stay here each time I visit Bali.
The Hotel is in a prime location in Ubud, and the One Bedroom Villa with Private Pool I stayed in was very well appointed and cleaned twice daily.
I will be recommending this Hotel to everyone I speak to and I look forward to returning again very soon! 10 / 10 !!

Date of stay: September 2019
Thank JohnVanarey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KajaNe-Villa, Manager at KajaNe Mua, responded to this reviewResponded 30 September 2019

Dear JohnVanarey,

Warmest greeting from KAJANE MUA,
Private Villa & Mansion by a Tropical Hideaway of Central Ubud.

It really appreciated your recognition about our team and all compliment words about our villa. We are more than happy hearing that you have a beyond convenience stay with us and we feel fortunate to have so much positive feedback especially when hearing about how great the team are, they deserve the recognition. Thank you so much for all your kind words and we are all thrilled you had a nice time with us.

We would be waiting for you to visit your HOME KajaNe Mua at the nearest future.

Kindest Regards,
KajaNe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

We were only here for 12 hours for our 24 hour trip to Ubud, but it was a nice stay. We stayed in a one bedroom in Gadang. It had a very small patio near the courtyard pool. Clean room and bathroom with nice bathroom amenities. The included breakfast was nice with fantastic cafe lattes and a variety of selections including a made to order egg/omelet station. Once we checked out, we were able to leave our bags with the Front Desk while we explored Ubud for the day before heading south to Jimbaran. It is on a very busy street with lots of shops and restaurants nearby, but the property extends pretty far back off the street, so you don't hear much street noise in the room. In fact, you hear a lot of jungle noise. At one point in the middle of the night, I thought that there was a bird in our room, but it was just outside the room and either the windows are thin or the seal was not good, so it sounded like it was inside with us. They offer free bike rental for the day, but the traffic on the roads by cars and scooters is so crazy, I would not recommend taking a bicycle. There was a safe in the room, but it was locked when we got there, so we were not able to use it. When we checked out the next morning, we mentioned to the hotel staff that the safe was still locked from the previous user, but they told us they keep it locked until someone wants to use it (not sure why they would do this???). Would have been nice if they had posted this information in the room so we could have used the safe to lock up our passports and valuables.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank AimeeT5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KajaNe-Villa, Manager at KajaNe Mua, responded to this reviewResponded 25 September 2019

Dear AimeeT5,

Warmest greeting from KAJANE MUA,
Private Villa & Mansion by a Tropical Hideaway of Central Ubud.

First off all, we would like to thank you for choosing our establishment as your accommodation during holidaying in Ubud. Reviewing that you had a convenience stay, we are more than happy to read this. However, sad to know that you are not able to use the safety box while your stay with us. We really appreciated that you bring this issue up and truly value your feedback. We sincerely apologize for this. To be honest, we are feeling discourage knowing this is such issue which left you disappointment, apart from your stay experience at KajaNe. Giving such wrong information regarding the safety box is none in our Standard Service procedure. Originally our standard service procedure is providing safety box in open position while the customer check in, so they can use it to keep their valuables, and after check out we make sure to the customer there is no left item inside the safe box. We definitely bring this issue into urged concern for us to arrange a refreshing training for all of staff. The last but not least, we hope this inconvenience won't be a major issue of not staying at KajaNe again. We would be more than happy to have another opportunity to serve you here again.


Yours truly,
KajaNe

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Reviewed 21 September 2019 via mobile

This has to be the best hotel experience I have ever had! The staff are so lovely and attentive, always making sure you are ok and every need is met! They had vegan meal options and soy milk which was such a bonus for us! And were very understanding about my severe nut allergy! The place is beautiful and the room so spacious with a lovely bath! The buffet breakfast had a good variety with different dishes each day and afternoon tea was complimentary every day which was amazing!!! Also, my friend was very unwell during our stay and the staff took us immediately to a brilliant medical centre, free of charge, and even waited there with us. Would highly recommend to anyone coming to Ubud!!!!

Date of stay: September 2019
Trip type: Travelled with friends
Thank Mkat101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KajaNe-Villa, Manager at KajaNe Mua, responded to this reviewResponded 23 September 2019

Dear Mkat101,

Warmest greeting from KAJANE MUA,
Private Villa & Mansion by a Tropical Hideaway of Central Ubud.

Thank you for the great review of your recent stay at Kajane Mua. There is no greater satisfaction than receiving kind words from our valued guests and it was a real pleasure to read your review. We are so glad that our team achieved this. We wish that the sweetness memories of your stay with us will continue until we could welcome you back again.
Your second stay is our opportunity to have.

Kindest Regards,
KajaNe

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Reviewed 16 September 2019 via mobile

We decided to visit Bali for our wedding anniversary so did a last minute booking and got a suite room at Kajane Mua. Although we arrived on the day of our anniversary, there was nothing special...like flowers or decoration in our room or a fruit basket except for a lizard in our mosquito net and a spider in our bathroom! I know we are staying amongst nature so we can expect them to be around us.

The location of the hotel is great but getting to the room can be a bit of an effort as you have to go through some steep steps. The room had a good view but the bad smell from the canal is not pleasant! We had a shared pool which felt a bit odd for the price we were paying.

The vanity space is small and if you are the first one to wake up to brush your teeth, then you can be sure your partner wakes up too.

Kajane seems like an old resort and the rooms could do with a good clean as you can see the dust on your bed and the vanity area. The mattress had stains all over! The Wi-Fi was bad for the first 3 days and then it improved.

Being vegetarians we couldnt find too many options but the staff were willing to make a smoothie for us which was lovely. The breakfast area also looks tired and can do with an upgrade. Some of the food served was cold.

Given the price we paid, we expected better and they charged us even before we took a look at the room! The only positive is that the staff are always smiling and we got a complimentary massage at their traditional spa house which was amazing!

Kajane seems to be stuck in the past and needs some fresh energy to wow its guests!

Date of stay: September 2019
Trip type: Travelled as a couple
Thank kumarshiva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KajaNe-Villa, Manager at KajaNe Mua, responded to this reviewResponded 23 September 2019

Dear Kumarshiva,

Warmest greeting from KAJANE MUA,
Private Villa & Mansion by a Tropical Hideaway of Central Ubud.

First of all let us to say thank you for taking your valuable time to give us your review. Your concern regarding our clean lines, food and facilities is much appreciated. We will put this as a concern of developing our facilities and services.
Our apologies for the inconvenience you had during your stay with us. We expect everything to be perfect so will certainly work on this. All of points you suggested It is kind of trigger take an action soon and please rest assured we put every effort and action in place to improve our guests' satisfaction. Thank you so much for this notification and I hope we will have the opportunity to welcome you back in the near future.

Best Regards,
KajaNe

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Reviewed 13 September 2019 via mobile

We only spent 2 nights in this beautiful hotel and so enjoyed our stay.
The staff were exceptional and went out of their way to welcome us and make sure we wanted for nothing. Quite exceptional. Well done.

Note to Tripadvisor. I wrote this review by mistake for the Alaya resort but struggled to contact you to get it taken off.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank WestLondon60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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