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Reviewed 16 September 2019

Very friendly,welcoming staff. Comfortable room of a good size with all the amenities you would expect. Not far from the centre of Ubud and a shuttle service provided. The surrounding gardens are beautifully kept and the pool and spa facilities were delightful. Being set on the edge of a valley the pathways and steps are quite steep.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank Wendy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ngurah D, Manager at Hotel Tjampuhan & Spa, responded to this reviewResponded 18 September 2019

Dear Wendy,

Warmest greeting from Hotel Tjampuhan and Spa Ubud Bali ~ legendary since 1928
Thank you for posting your review on Tripadvisor .

Thank you very much for your time taken to write such a lovely review on your recent stay at Tjampuhan It’s wonderful to learn that you enjoyed the stay .We are delighted to learn that you had an nice stay with us and particularly value our hotel location of our resort, quality of the Spa ,pool,and facilities . Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

We really appreciate your loyalty and hope to welcome you back very soon.

Sincerely yours,
Ngurah / Manager

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Reviewed 13 September 2019

best breakfast I had on my entire 12 day trip to Bali , I just think that the rooms could do with an upgrade its quite old and all it heavy decor is not conducive to being in the middle of a forest some insects have made their painting and ornaments their homes - but in saying that there's absolutely nothing like living in the forest and the rooms were always clean and kept to a good standard with 24hr friendly staff.

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Thank 58tasneemm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ngurah D, Manager at Hotel Tjampuhan & Spa, responded to this reviewResponded 18 September 2019

Dear Tasneemmt,

Warmest greeting from Hotel Tjampuhan and Spa Ubud Bali ~ legendary since 1928.

Thank you for taking the time to write a review of our property.
I hope we will have the opportunity to welcome you back again sometime in the future.

Thank you and best regards
Ngurah / Manager

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Reviewed 12 September 2019 via mobile

The massage was very good and the women who performed the massage were very good. The pool area is visually beautiful, lots of intricate stone work.

The bath was disappointing. It was quite dirty, small (single person and we booked a couples package) and had half the amount of flowers you see in the pictures. The steam room and sauna were OK, small but did the job.

The biggest disappointment was that we got asked to pay 3 different prices. It didn’t seem very transparent or well organised. We ended up getting a discount after the service/taxes were added, which was great but it was only because we had to challenge the ever increasing prices they wrote down on pieces of paper.

Date of stay: September 2019
Thank nastassjap2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ngurah D, Manager at Hotel Tjampuhan & Spa, responded to this reviewResponded 18 September 2019

Dear Nastassjap,

Warmest greeting from Hotel Tjampuhan and Spa Ubud Bali ~ legendary since 1928.

Thank you for staying at The Tjampuhan and posting a review about your stay on TripAdvisor.

I am very sorry to read in your review that was disappointed in regards to our services at Spa and miscommunication with our staff . I am certain this was an unpleasant experience. Please accept my sincere apologies for the inconvenience caused.


Thank you once again for sharing. I hope we will have the opportunity to welcome you back again sometime in the future.

Thank you and best regards
Ngurah / Manager

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Reviewed 12 September 2019 via mobile

Twice a year I come to Bali and I always return here.
It is nice like home.. the staff are so welcoming .
Tjampuhan is Magic you can feel the positive energy abundant here.
The breakfast is just one of the best❣Manager Gusti always coming to speak to guests personally to make sure they are happy here and readily available to help ..as are his staff👍
They are making improvements here each time but never a disturbance to guests👍
So looking forward to returning in February...thankyou Ngurah Dwi..Tjampuhan and Staff❣
P.s make sure you visit the Spa and also have a massage by the River✌

Date of stay: September 2019
Trip type: Travelled solo
Thank Sunshine307
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ngurah D, Manager at Hotel Tjampuhan & Spa, responded to this reviewResponded 18 September 2019

Dear Sunshine ,

Warmest greeting from Hotel Tjampuhan and Spa Ubud Bali ~ legendary since 1928

Tjampuhan is one of the oldest hotels in Ubud, decorated in traditional Balinese style the grounds were with nature and beauty, Thank you for taking the time to share your thoughtful review of our resort and posting a review about your stay on TripAdvisor viewers and rated us at 5 star, Thank You !.

It was a great pleasure for our team to have the chance of serving you while staying in this traditional village, in Ubud. And we feel very delight to hear that all of our services met your expectation. This would certainly give us a good motivation to keep improving our services and facilities ahead.

We look forward to welcome you on your next visit to Bali.


Sincerely yours,
Ngurah / Manager

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Reviewed 11 September 2019 via mobile

The humidity of the room was high. The room was not clean enough. I was finding ants inside my room (more specifically in toilet) every day. Furthermore, I found one small frog inside my room too. The door was old and could be locked with just a lock leaving gaps in between. The location was near the river. However, the people was very kind, the landscape was very beautiful and the breakfast was very good.

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank Ch3555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ngurah D, Manager at Hotel Tjampuhan & Spa, responded to this reviewResponded 18 September 2019

Dear our valued guest ,

Warmest greeting from Hotel Tjampuhan and Spa Ubud Bali ~ legendary since 1928


Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent trip to The Tjampuhan

Your feedback is very important as we carefully analyze all of our guest comments to evaluate the performance of each department. I regret that overall the hotel did not meet your expectations and that you were disappointed in our resort. Please accept our apologies for any inconvenience caused.
Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Tjampuhan .



Warm regards
Ngurah / Manager

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