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AU$317
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joannavandriel
Grand Cayman

The staff make this place special

5.0 of 5 bubblesReviewed 22 June 2023
My husband and I visited Ubud in May/June. We booked a Jungle Villa for two weeks. The room was a good size with a nice closet area, bathroom and outdoor shower. We had our own pool which we never used… The room was nice and had great character. The communal areas are very lovely and I did a number of long lap swims in the lap pool. I enjoyed a hot stone massage which was frankly excellent. The food in the restaurant was varied and delicious. But what makes this place stand out is the incredibly friendly staff. Whether it was the gardeners, the people cleaning the rooms or the waiters in the restaurant, everyone was kind, smiling and friendly without fail. We felt like family. Really enjoyed our visit. So pleased I chose this place.
Date of stay: May 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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16 - 21 of 847 reviews
Reviewed 10 June 2023 via mobile

This stay was perfect in every way.

The room was great and had absolutely no issues with bugs or cleanliness.

The food in the restaurant was surprisingly good and we found ourselves eating more than just breakfast there!

The staff really make this place what it is. From showing us around to making up our room, they were faultless. They recognised us personally every day and it was like staying with friends.

The spa was nice too, a little pricy compared to other local options. However, a lot of that is to be expected at a spa in a hotel and with the additional tax they have to add.

Worth noting the treatment was in a (very acceptable) room and not on an open terrace as in the photos suggest. But no huge drama.

Would happily return!

Date of stay: June 2023
Trip type: Travelled as a couple
Thank janjockson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2023

My wife and I stayed in the Bamboo Villa for 4 nights as part of our honeymoon, and it was amazing. The food was good, the rooms and amenities were great, but above all, the staff were exceptional in an indescribable way! My wife and I have traveled to many countries and have never been treated with such great hospitality. We were treated like royalty from the second we stepped onto the resort to the second we left. Staff member Adi stood out the most making sure everything was absolutely perfect! Not only was the resort amazing, but the location was great being either a 20 minute walk or a few minute ride from the heart of Ubud. The only downside was that the bathroom/shower was open to outdoors letting in bugs, but that’s not unexpected in a secluded tropic resort and doesn’t take away from my 5 star review.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Cody K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2023

I was a bit worried reading a few reviews but I have to say this property surprised me for its excellent staff and very well kept up property. Coming from staying at Conrads and Sofitels frequently, this property did better at offering personalized services than most of those 5-star branded chain properties I've been too.

I do advise you to book through their personal website rather than TripAdvisor or similar as the deals they offer directly are better than those here and I'm sure it helps them too.

Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank V8259FFmichaelk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2023 via mobile

This place is a little piece of heaven tucked away in madly
Busy Ubud - this is not a five star boring hotel with an infinity pool like every other infinity pool it’s absolutely a place to rest and restore. The room is gorgeous and staff are amazing and the whole place is utterly charming - stay away if you want ubiquity !

Date of stay: May 2023
Trip type: Travelled as a couple
Thank Sam P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 April 2023

In January, we had the good fortune to enjoy an extended stay, and the entire experience was absolutely fantastic! The hotel's beautiful design and decor, set against a jungle backdrop, was stunning, and our villa was just as gorgeous. The restaurant was outstanding, and we especially enjoyed the wonderful breakfasts and afternoon teas. However, what truly made our stay unforgettable were the exceptional staff. The entire team demonstrated remarkable hospitality and warmth throughout our stay, which really touched us and left a lasting impression, thank you!

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nigel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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