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Traveller rating
575
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33
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9
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All reviews buffet breakfast shuttle service lovely hotel shuttle bus town centre relaxing stay breakfast was amazing nice pool stayed here for nights welcome drink bw spa gede massage walkable bathtub infinity
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Reviewed 11 November 2023

My wife and I have stayed at the Best Western Premier Agung several times and have always been really impressed by the facilities and staff. After a gap of 4 years due to covid we returned for 4 nights and were pleasantly surprised that everything was just as good as we had experienced in the past.
Our room was spotlessly clean and with all the amenities one would expect of a quality 4 star hotel. The pool area is spacious and very relaxing. Breakfast was extensive and dishes constantly checked and replenished. We ate other meals at the restaurant and found the quality to be high and the prices reasonable.
However what sets this resort apart from others is the quality of the staff throughout but especially at reception and at the restaurant. Everyone that we came across was friendly, very well trained, highly professional and genuinely keen to ensure our stay was the best it could be.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Graham T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 14 November 2023

Dear 134grahamt,

Thank you for your beautiful words and generous review....

It is such a huge honor to receive a review like yours... and for sure all of us at Best Western Premier Ubud very happy to know that your stay were wonderfully well and you loved any single aspect of the hotel.

I hope me and my team will be able to welcome you and your loved ones back in the very near future and offer you more unforgettable memories.


Take Care and God Bless,

Alit


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2023 via mobile

Stayed a few nights and found the hotel old, needs updating.
Floor board in the room don’t meet, creaky, beds hard as, and air-conditioner rattly all night.
Fridge was turned off? No idea why??

Pool looks inviting but has green mould/algae all down the sides. Pretty grotty.

Other than being sort of close to town would look elsewhere next time.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Gypsys40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 14 November 2023

Dear Gypsys40,

Thank you for spending your valuable time to review our hotel.

First of all please accept our deep apologies for not being able to full fill your expectation.

Thank you for bringing some issues that make your stay inconvenience and we will bring up all those issues to Department
concerned for further review and follow up.

I hope with above experience will not deter you from patronage the best Western Network in the future.

Take Care and God Bless,

Alit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2023

Overall really nice hotel with amazing pool and nice view. But my bedding smelled like dust on the first day we stayed. The staff changed it next day. Location is closed to the market, shops, and restaurants

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank GlobeTrotting511256
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 8 November 2023

Dear GlobeTrotting511256,

Thank you for spending your valuable time to review Best Western Premier Ubud...

First of all please accept our deep apologies for not being able to full fill your expectation.
Thank you for bringing up particular issues to our attention and we for sure will addressed the issue to our Department concern for further review and improvement.

We hope with above experience, will not deter you from patronage the Best Western Network.


Take Care and God Bless,

Alit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2023

First, I would like to say thanks to the all friendly staffs in the hottel who always take care the guest. We come for holliday and spent our time for visit some destination in Ubud.
Second, the room and the fasillities are wonderfull. There are 2 layers of the swimming pool and there is also Spa, so I can do treatment in the hottel. They have free use bicycle also.
Overall is perfect to stay here for spent your holliday with the family.

Date of stay: October 2023
Trip type: Travelled with family
Thank Anggun F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 27 October 2023

Dear 351anngunf,

Thank you for your wonderful words and generous review.

I am very happy to hear that you loved your stay recently at Best Western Premier Ubud and you enjoy your holiday during your stay with us.

I hope me and my team will be able to welcome you and your loved ones back in the future and offer you another amazing moments.

Take Care and God Bless,

Alit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2023

Thanks for upgrade us to pool view room, the room are amaze, the resort is walking distance from ubud centre, the food wwas nice . specially the staff are helpfully , they provide us lot of information regarding ubud area. would definitely stay here again

Room tip: the resort dont have lift
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank XP R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 27 October 2023

Dear 205xpr,

Thank you for your beautiful words and generous review.

I am very happy to hear that your stay were wonderfully well and you loved any single aspect of the hotel

I wish to be able to welcome you and your loved ones back in the future.


Take Care and God Bless,

Alit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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