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“Luxury Villa in Exclusive Location”
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Excellent
13 reviews
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Overview
Villa -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Ubud, Gianyar, Bali

Reviews from our community

Excellent - based on 13 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
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English first
English first
French first
Any
English first
Jaesen P
Adelaide, Australia
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Luxury Villa in Exclusive Location”
Reviewed 8 January 2017 for a stay in January 2017

Mana Sari is a relatively new villa in Ubud and as such offers many positives along with a few areas for improvements.

AREAS FOR IMPROVEMENT:
After booking on booking.com I was informed by the villa that payments by credit card would attract a 1.5% surcharge, now whilst that is not unusual per se, on the booking.com page it clearly states that the price you see has no hidden extras, of which there were. The owner offered to waive the fee for the deposit but asked if the remainder could be paid in cash which was somewhat inconvenient.

As a genius member on booking.com you are entitled to a one-hour early check-in at this villa, however, when requesting this we were told that although we could check-in one hour early the staff would probably still be cleaning until 2pm. As such we chose not arrive until 2pm so that the villa would be clean and ready when we arrived. When we did arrive at 2pm there was no manager or owner to greet us or to collect the large amount of cash I had to carry to pay, or to show us around and explain the villa, and the cleaners were still cleaning until 330pm. Even after cleaning until 330pm there was still uncovered old food in the refrigerators left from previous guests. We were offered a complimentary massage at the villa to compensate, which was very kind, however, would have preferred a smooth arrival.

At all villa’s I have stayed at previously in Bali staff arrive in the morning to make breakfast and clean the villa and then leave you in privacy for the remainder of the day. They are very discreet and ask before entering the villa/garden; at Mana Sari staff are on site from 8am-4pm and just come and go around the site all day. You can request privacy, however, I feel that this should be a given rather than having to ask; I personally am uncomfortable telling people to just leave us alone. There were also a couple of odd occasions such as one of the ladies just coming into our private outdoor kitchen with her child and cooking lunch for them and leaving without even asking, and other occasions where there were groups of staff just chatting away loudly to each other in our garden seemingly oblivious to our presence. This is not what I would expect of a high-priced villa and made us feel unwelcome and uncomfortable in our own villa.

As with all villa’s in Bali please be aware that there will be large ants in the room and little ones too and keep all food well-sealed.

Please also be advised to be very careful walking on the floors in the villa and the verandah as they are extremely slippery and can lead to a very nasty fall. A non-slip coating or at the very least being told about this beforehand would have prevented a very nasty injury which further dampened our enjoyment of staying here.

POSITIVES:
If the above-mentioned areas were addressed I think this villa would make for a very relaxing and enjoyable stay in Ubud.

This villa is absolutely beautiful, well appointed and spacious. The location on the edge of the river with the water rushing below and animal sounds in the background allow for a serene and calm stay. Add to that the large saltwater pool and you could be very at peace here indeed.

The fridge is well stocked with drinks, and prices are reasonable. The beds are comfortable and the bathrooms are large and well appointed. The air conditioning is nice and we slept very well here.

Notwithstanding the earlier comments about staff, Ketut, who was our main housekeeper/cook was absolutely lovely. She was discreet and polite and friendly and even washed some clothes for us when we asked about a nearby laundry. If it were only Ketut onsite at our villa during the day we would not have had a problem.

This villa has the potential to be an extremely relaxing oasis of calm just a short drive from the hustle and bustle of central Ubud and I would definitely recommend staying here providing the few areas I mentioned earlier were addressed.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Jan 2017
We appreciate the feedback. While our staff usually does well at creating great guests experiences. On this day we were short staffed by 2 senior members for a special ceremony, while we had 1 trainee helping one senior member to clean two villas. Most of the time things run seamlessly, on this day i can agree , it could of been better as i can attest as i was the one taking a few things few food items out of the fridge from the previous guests. That was a clear over site on our behalf. The staff was a little overextended on that day and forgot to double-check the guest fridge. They have since been reminded of that.
While we can appreciate the need for privacy, its a bit of a balance for us with cleanliness. In Bali, with the wind there is dust and maybe some leaves from the trees that blow into the pool. The staff is there to sweep, clean and maintain the atmosphere. Some guests like the staff being there to prepare juices and having them there to pick up takeaway etc. While the staff the staff hours are from 8-4. We encourage our guests to either communicate with them directly or contact us to relay their preference to the staff. After the staff is finished breakfast and cleaning the villa, It is possible to release them or tell them to come later for a last clean. For us, the most important thing is that our guests are happy. A little direction is welcomed as the preference of our guests vary..
The Balinese are typically a friendly and happy people, sometimes they are chatty, for the most part its ok, in this instance maybe not appreciated but its another thing of balance for us as our staff typically stay with us for years so we want them to feel comfortable and happy at work. Its one of the things we appreciate but understand not everyone will.
Yes our floors can be slippery especially after coming out of the pool, or speed walking with dry feet, and especially wearing socks. We usually provide slippers which will probably help with that, but I must confess i have slipped a little when have been in an extra hurry and turning abruptly. It can be a bit of a mindfulness meditation.
While we usually split the cc charges with our guests as we find that a bit more equitable for both parties, sometimes the info takes a while to update with booking.
Thank you for your review and feedback, while its not one of the stellar reviews we have been accustom to receiving, it is a good reminder of differences of our guests preference and things we can improve on and communicate more clearly about.
Thanks again for taking the time to write such a lengthy review. Its much appreciated,
Best wishes and happy new year from everyone at Mana Sari
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GlobalTra...
Stow, Ohio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“World Class Villa in Ubud!”
Reviewed 20 December 2016 for a stay in December 2016

Ive traveled the world, staying in tents riding out storms on big mountains to enjoying some of the worlds most luxuious hotels and resorts. I dont write many reviews but I felt compelled to let others know about this place. Ive seen 'it all' and let me tell you Mana Sari is one of the best! Jay, his staff Nyoman and crew are top notch. The villa was amazing and salt water pool was immaculate. The villa was more than enough room for 4 of us. It is a true oasis in Ubud! They were very responsive and welcoming. We booked at the last minute and they sprung into action readying the Villa for us that day. Villa Mana Sari and its staff are awesome!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Dec 2016
Thank you. its not often that we get a taxi full of people just show up like that. I'd say you guys are a bit adventurous. I'm glad you choose us, we usually attract people with good eyes. We are thankful we have the staff to help create the great experience. We are happy that we could help create the positive ubud experience after you told me the story of the hotel you originally booked but had to leave after the first night because nothing was going right there. We are happy that you left ubud with good vibes. Thanks for staying and thanks for the awesome review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alicia S
1 review
“Stunning hidden gem!”
Reviewed 14 November 2016 for a stay in September 2016

My fiancé and I had the pleasure of staying at Mana Sari for 5 glorious nights and days. Our stay was first class from day one. The owners arranged for private transportation from the airport to the villa. The villa is a stunning architectural design with a beautifully decorated main house and separate guesthouse. The outdoor bathroom (which is connected to the bedroom) is massive with a beautiful deep stonework tub and separate shower. There is a spacious fully equipped indoor kitchen and a smaller outdoor kitchen conveniently located by the pool. Breakfast was prepared for us daily by a wonderful and friendly staff. The second guesthouse was smaller but no less exquisite. The salt water infinity pool overlooked a lush garden setting and a beautiful rooftop garden. The location is secluded on top of a hill, just 5 mins east of downtown Ubud by motorbike and within 15-20 minutes of the rice fields, coffee plantations, and temples. The owners arranged motorbike rentals for easy exploration of the entire area including spas and restaurants and our favorite sunset at Bamboo Indah. Mana Sari is big enough to accommodate a couple, a family, or a group of 6-8 friends. My fiancé and I will stay here again and again. If you want to feel special while enjoying a relaxing vacation, please stay at Mana Sari! In short, this villa is PERFECT!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and amneties
Liked least: Nothing. Mana Sari was a perfect experience in Ubud.
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Nov 2016
thanks so much, i'm happy you enjoyed yourselves. See you next time
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rebekah H
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely blown away”
Reviewed 3 November 2016 for a stay in October 2016

This was our third and final villa we stayed in whilst visiting Bali and we regret not getting there sooner. The villa was dreamy. It was large, extremely well decorated and very clean. The owners were so lovely and very accomodating. We highly recommend staying here and we will 100% be coming back.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Nov 2016
Thanks so much, we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Francie F
2 reviews
“World Class! Blissful stay in Paradise. I've already planned my next trip!”
Reviewed 28 October 2016 for a stay in September 2016

Wow! The villa is so beautiful - Its the perfect mix of modern, comfortable, clean and stylish blended perfectly with the traditional architecture and culture of this land, set in the lush wild beautiful riverside jungle of Ubud. The staff are incredibly friendly and helpful and the rooftop terrace with organic garden was the perfect peaceful setting for me to drop-in to my work and meditations. Incredibly grateful to discover such a gem. Look forward to seeing you all again soon! Love

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Solo
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Nov 2016
Thanks , we hope to see you soon. enjoy your travels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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