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“First visit to Bali”
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Excellent
69 reviews
Sanur Sunrise
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Overview
Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Sanur, Denpasar, Bali

Reviews from our community

Excellent - based on 69 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Frequentt...
Los Angeles, California
1 review
“First visit to Bali”
Reviewed 16 May 2016 for a stay in April 2016

The villa is exactly as described. It is immaculate (daily cleaning service), with a private pool and beautiful garden. Four bedrooms, each with its own bathroom and A/C (a must for Bali) and safe. A spacious beautifully decorated living room and a den with lots of DVDs and books. Wifi worked very well throughout the villa. Kristine is a gracious host, extremely responsive to all inquiries and requests. She waited to greet us on the day of our arrival, which was nearly 2 a.m. in the morning. The villa is in Sanur, not the most sought after touristy location, but is convenient to many good restaurants and a local large market is only 15 minutes walking distance away. The beach is about a 10-15 minute walking distance away, because there is no direct access. The only down side of visiting in late April early May was the weather, which was extremely hot and humid. There were plenty of mosquitoes too so insect repellent is a must for those that are sensitive. Wayan is the driver Kristine works with who drove us around during our stay. He is very nice and his fees are nominal. Bali is not travel friendly for the elderly or handicapped as there are no sidewalks in most streets, which are narrow and crowded with cars and tons of motorcycles. The villa itself is wonderful and would definitely highly recommend if you are visiting Bali.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Private pool
Liked least: weather
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 May 2016
Thank you for your positive review and your very kind remarks about your stay at the villa...we try to make sure that when people come to stay at shangri-la they have a wonderful calm and gentle experience away from the hustle and bustle of daily life....and can take away with them some wonderful memories.
i hope you had a good flight home and managed to get a little sleep
It was a pleasure to meet you all
Thank you for choosing Shangri-La
Kristine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Veronica...
Brisbane
1 review
“The perfectly peaceful getaway”
Reviewed 16 May 2016 for a stay in May 2016

I could not recommend this villa more highly. It is simply stunning (even better than the photos suggest) and everything so well thought out and kept in immaculate condition. I stayed 5 blissful days and would have loved to have stayed longer. The villa itself is just beautiful and has a perfectly peaceful atmosphere, you can't help but relax as soon as you walk through the door. It is very private, away from the hustle bustle of Bali, but even so it is only a 2 minute walk to the main street of Sanur and only a little further to the beach. Kristine is fabulously friendly and knows exactly how to create the perfect holiday; there seems to be nothing that hasn't been thought of. I intend to return here every year for my annual relax and recharge. :)

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: peaceful atmosphere
Liked least: overly hot and humid weather - the pool is a necessary blessing!
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 May 2016
So pleased to hear that Shangri-La lived up to your expectations..we try very hard to make sure that it is a 5 star experience for all our guests..it was fun having you stay at the villa and I enjoyed your presence...your very gentle karma still lingers around the villa and the garden..thank you for choosing Shangri-La and we all look forward to your return visit
Keep Smiling and stay happy
Kristine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FamilyAto...
Singapore
Level 4 Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“STUNNING!”
Reviewed 24 April 2016 for a stay in March 2016

Beautiful, spacious villa in a perfect location, walking distance to the shops and beach. All 4 bedrooms are beautifully decorated with attached modern bathrooms each with a balinese touch. We loved that we could sit and relax in the lounge area while the children watched a movie in the separate TV room. My family enjoyed eating at the many restaurants close by, however, one night we booked the chef for a family celebration and had a wonderful evening with delicious food and beautiful table settings. The pool and gardens are simply beautiful. The villa owner Kristine was very helpful during our stay advising on places to eat and shop and also organizing a driver and day trips. We had a very relaxing time and look forward to returning on our next visit to Bali.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Apr 2016
Thank you for your positive review of Shangri-La...your comments about Shangri-La were most welcome..your family are just delightful to have around and always ready with a smile.
The Chef enjoyed very much cooking up a culinary delight for you all..he is certainly worth his 5 stars.
Thank you for your lovely comments on the decor,pool and the gardens...all of which were designed with great care and are looked after with love...maby this is what makes Shangri-La so appealing to everyone.
Please come back and visit us again,your gentle and positive vibes linger all around the villa.
Warm Regards
Kristine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tessa L
Perth, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Absolute Bliss”
Reviewed 21 April 2016 for a stay in April 2016
1
person found this review helpful

This holiday was booked for my 21st birthday and we travelled with the whole family plus partners. To say that we were warmly welcomed is an understatement, we were greeted by Kristen who settled us in making sure we had everything that we needed. Throughout our stay she was always available to help out in all ways but never intrusive. The staff were absolutely gorgeous and I felt part of their family. The villa was so stunning and was perfect for the family to be together but also able to separate into our rooms. It has to be the cleanest place I have ever been with the most beautiful surrounding of pool, gardens and deck chairs it is your own little piece of paradise. Thankyou so much Kristen for making the holiday so special for me and my family it is something that I will remember forever.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Kristen and her friendly staff Katut and Wyan
Liked least: That we had to leave
Travelling group: Extended Family
Your age range 18-24
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Apr 2016
Hello Tessa
I am so pleased that you had a wonderful birthday stay at Shangri-la...all the staff had a hand in making your bedroom unique and special just for you on your very special 21st birthday and are very pleased to hear that it gave you some beautiful memories...Ketut had a big smile when I read your review to her as she takes a lot of pride in her job :-)

It was a real pleasure to host you and your family and I hope that you all return one day back to our special piece of Paradise.
Until then stay safe and happy
Warm Regards
Kristine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bernadett...
Geelong, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Villa”
Reviewed 3 April 2016 for a stay in March 2016

Its always such a hard decision to chose a villa but we are so glad we chose the lovely Shangri La. Kristine made us feel very welcome, was always there if we needed advise or help but was never intrusive. The villa itself is very well set up and had everything we needed and was probably the cleanest place we have stayed at in Bali to date.
Perfectly positioned about a 10 minute walk to the main road and 15 to the beach our family of 8 all loved the place and would not hesitate to recommend to any body looking for a place to stay in Sanur.
Thank you for a lovely holiday Kristine.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2016
Thank you for your lovely review..The Villa staff work hard to ensure that all our guests have an enjoyable stay and that the Villa is always kept super clean...your family were delighfull to have around and always ready with a smile and a happy greeting..even during the times we had loss of power :-) it was a Joy to host you and your family at Shangrila and I look forward to welcoming you back .
Safe travels and stay happy
Warm Regards
Kristine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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