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Reviewed 10 January 2018

Need to warn everyone visiting this hotel
Finished our 4 week holiday with 5 days at this hotel,
Very clean and spacious with good food.....
Staff very attentive
BUT....... On our last night our safe was entered and all our cash was stolen,luckily credit cards and passports were left.
Can only guess it was a member of staff as they had to get thru a locked front door and also get into the safe which was locked with a 4 digit code.
Couldn’t involve the police as we were being picked up for an early flight home for which hotel was aware.....
So just Wanted to make people aware

Stayed: December 2017
5  Thank gazza017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segara_Management, Manager at Segara Village Hotel, responded to this reviewResponded 23 January 2018

Dear gazza017,

Thank you for taking the time to share your input and concern with us.

We are sorry that such unfortunate incident had happened on your last night with us.
As previously informed to you, a thorough investigation had been taken by our team and we found no evidence of foul action taken by any member of our staff. From the moment your report was filed in, our Reception team had advised you with the standard procedures in handling the safety deposit box, as well as offering assistance to formally file your case to the local police department, which you declined.

Accusing someone of theft is a very serious issue and should not be mentioned without any supporting proof or relevant information. We have advised the detailed chronology of the incident to your travel agent to clarify our part in the incident. We are open for any investigation required to solve the issue and more than willing to assist with any official inspection from the authorities.

Keeping the issue apart, we are happy to know that you enjoyed the service provided during the stay and favored the dining options by Byrdhouse Beach Club. We pride ourselves on a remarkable team with the genuine and courteous heart which distinguished us from other places in Bali.

We thank you for choosing Segara Village Hotel to care for your stay in Sanur and hope that the issue can be solved promptly. Should you have any further queries, you may contact our Management Team directly.

Warm Regards,

Segara Village Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Good hotel, but not great. Layout of resort is nice, with bungalows dotted around the large grounds. We had informed the hotel prior to our visit that we would be celebrating a special occasion during our stay, but this was not acknowledged by Management. We heard other guests had been upgraded for similar celebrations, so this was disappointing on our behalf. However the most disappointing aspect was the beach, which is heavily affected by tides. We walked out of the hotel one afternoon and couldn't even see the sea, as it was so far out and the residue/seaweed left behind on the beach looked very unpleasant - not the picturesque Balinese beach that we had been expecting. There is not a lot to do in Sanur itself, and we arranged a few trips during our stay, including a visit to Ubud and the rice terraces and monkey sanctuary, which we would definitely recommend. Breakfast was ok, but the cook at the Egg station seemed very inexperienced and didn't understand a lot of the guests requests. Pool areas were lovely, and we had some very nice cocktails at the pool bar during happy hour. Probably wouldn't be able to recommend this hotel, and i am sure that there are many other, nicer hotels and resorts around Bali.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank 362nataliew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segara_Management, Manager at Segara Village Hotel, responded to this reviewResponded 23 January 2018

Dear natalie w,

Thank you for taking the time to share your review of Segara Village Hotel.

We are sorry to know that your recent experience with us did not meet your expectation. Your feedback on the recent experience with us had been shared with the team and noted for improvement. Your input is invaluable for us as we strive to deliver a pleasant and memorable service to each and every of our guest.

The beach in Sanur is favored by many as it is good for swimming and water sports activities. The area, in general, is rich in cultural landmark and community attraction such as temples and local markets. We recommend speaking to our Reception or Concierge team for further insight on the activities that you can do the next time you are staying in Sanur.

Thank you for choosing Segara Village Hotel and we look forward to the opportunity of welcoming you back to the family in the near future.

Warm Regards,

Segara Village Management

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Reviewed 2 January 2018

I will start by saying that this is not our usual type of beach hotel, we would aim to go somewhere much smaller, so I would normally have rated this as average/good. However, our view is too subjective, so in the interests of being fair, I have rated it very good - as it was if you like this type of thing!
We arrived in the pouring Monsoon rains and were escorted by umbrella to the reception. We were quickly booked in to room 459 which was the upstairs unit of a "bungalow". Room 459 was tucked away at the back of the resort and had an huge balcony area which led into a nicely appointed room, with a spacious bathroom. The bed was large and very comfortable, with a big chaise longue type sitting area at its foot.
The grounds of the hotel were beautifully landscaped, with little seating areas dotted around. There was a bar pool (largely unused whilst we were there), a large pool overlooking the beach and a smaller pool more suited to children. There were 2 eateries open when we were there, but as it was low season, neither place was busy and we felt a bit forlorn sitting in a large restaurant with only a few other couples around. There were a couple of veggie options, but they cannot have been brilliant as I cant remember either of them. Various shops and massage places were dotted around the edge of the hotel grounds, so once there, you did not have to leave the hotel if you did not wish to.
In season, if you like a bustling resort, with plenty going on, then this would be perfect for you.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank chillinb30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segara_Management, Manager at Segara Village Hotel, responded to this reviewResponded 23 January 2018

Dear chillinb30,

Thank you for taking the time to share your recent experience at Segara Village Hotel.

We are delighted to know that you have enjoyed both the room and facilities provided during your stay. Our premise is designed tastefully to allow you to relax and unwind in the comfort of 21st-century amenities. For dining options, our Byrdhouse Beach Club is open daily with an extensive selection of 3 different kitchen and cocktails lounge. Vegetarian options are available from the menu and specific dietary requirement can be requested to the Chef. At the moment we are preparing an exciting upgrade to the menu, which we believe will add more variations to the menu.

Thank you for choosing Segara Village Hotel and we look forward to welcoming you back to the family in the near future.

Warm Regards,

Segara Village Management

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Reviewed 2 January 2018

We stayed in Segara Village 2 which is a small group of apartments for couples around its own private pool . The hotel complex had a variety of pools and pretty gardens. Food was good and included a Japanese restaurant. Excellent library of books and CDs. The hotel is located at the beach front with a bay of sand, fishing boats and plenty of small shops and restaurants. Highly recommended for families.

Room Tip: Upper floors are lighter
  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segara_Management, Manager at Segara Village Hotel, responded to this reviewResponded 23 January 2018

Dear Windlers0813,

Thank you for taking the time to share your recent experience at Segara Village Hotel.

We are delighted to know that your stay had been an enjoyable one and our service had met your expectation. Your feedback is invaluable for us, as we are dedicated to delivering a memorable experience for each of our guests and committed to serving you better on your next visit.

Thank you for choosing Segara Village Hotel and we look forward to welcoming you back to the family.

Warm Regards,

Segara Village Management

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Reviewed 28 December 2017

Great hotel. Great food, great staff, great setting, great gardens, great breakfast, great pools. Great everything. Right on beach. Close to markets and eating places. Staff are so obliging. Nothing to much trouble. Birthday cake appeared at breakfast with the happy birthday choir for my grandson. Wonderful.
Please come back to Bali it is wonderful and the local people are so happy that we are here.

Room Tip: .All the rooms are lovely. Great air con. Comfy beds. The best shower in the world.
Stayed: December 2017, travelled with family
2  Thank gemnjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segara_Management, Manager at Segara Village Hotel, responded to this reviewResponded 11 January 2018

Dear gemnjack,

Thank you for taking the time to share your experience at Segara Village Hotel.

We are delighted that you enjoyed the service and facilities provided throughout your stay with us. Your feedback is invaluable for us, as we are dedicated to delivering a memorable experience for each of our guests and committed to serving you better on your next visit.

Thank you for choosing Segara Village Hotel and we look forward to welcoming you back to the family.

Warm Regards,

Segara Village Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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