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All reviews gong restaurant complimentary high tea shuttle service outdoor living room our honeymoon sanur area sunrise breakfast visited bali free massage main bedroom private swimming pool tucked away mosquito net every afternoon special thanks mini bar welcome drink
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Reviewed 4 weeks ago

Having read other reviews on here, we booked the Kayumanis with some slight trepidation, however, don't believe all your read. This place is amazing. If you are looking for 5* accommodation similar to London or Paris then this is place is not for you. If you want 5* service by some of the most attentive and friendly people you will ever meet, then do not hesitate to book the Kayumanis. The one bed villa we booked was fantastic, private, with a well appointed bedroom and our own pool just outside the door. With 24 hour butler service and the best (free) afternoon tea, the thing that makes the Kayumanis special is the staff. They can not do enough for you, want to engage and are genuinely interested in you as an individual, not just you another punter. If you do book, make use of the free push bikes, cycle along the sea front early in the morning and enjoy the sunrise. I would not hesitate to book again and probably will.

Stayed: September 2018
Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made_Budarta_Denny, Manager at Kayumanis Sanur Private Villa & Spa, responded to this reviewResponded 4 weeks ago

Dear Liz W,

Warmest greeting from Kayumanis Sanur private villa and spa!!!

Thank you very much for your wonderful review on TripAdvisor. It was a great pleasure to notice that you enjoyed your stay with us, our facilities and our foods,We noted that you will stay with us next visit and it's good news for us.

We are looking forward to welcome you again at Kayumanis Sanur in very near future.


Sincerely yours,


I Made Budarta
Residences Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My family and I stayed at Kayumanis Sanur Private Villa & Spa for a total of 6 nights. Our experience was fantastic and I couldn't rate the experience high enough. All staff members at the resort were extremely helpful and the food was amazing. I plan to visit Bali again in the coming year and will definitely stay at Kayumanis Sanur Private Villa & Spa again.

  • Stayed: August 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made_Budarta_Denny, Manager at Kayumanis Sanur Private Villa & Spa, responded to this reviewResponded 4 weeks ago

Dear Richard A,

Warmest greeting from Kayumanis Sanur!

Thank you very much for choosing Kayumanis Sanur private villa during your recent vacation. Thanks also for your valuable time in writing such a lovely feedback on this site.

We are so happy to know that you had enjoyed the entire of your stay and decide to come back on your next vacation.

We look forward to the pleasure of having you as our repeat guest in the future.

Sincerely yours,


I Made Budarta
Residence Manager


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Reviewed 27 August 2018 via mobile

My husband and I spent 5 wonderful nights at this amazing resort. Beautiful villa! And the amazing staff - nothing was too much trouble. We had quite a few meals at their restaurant Gong. Excellent food, drinks and service and well priced. Looking forward to staying there again when next in Bali.

Stayed: August 2018, travelled as a couple
Thank amtraveller_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made_Budarta_Denny, Manager at Kayumanis Sanur Private Villa & Spa, responded to this reviewResponded 4 weeks ago

Dear amtraveller_50,

Warmest greetings from Kayumanis Sanur private villa and spa!

Thank you very much for spending your time to write your feedback during your stay in Kayumanis Sanur. We are so happy to know that you enjoyed the entire stay in Kayumanis Sanur private villa and enjoyed our service rendered by our dedicated staff and enjoy our food at gong restaurant. We assure you that we will share this compliments to all team members to reinforce their positive attitude in providing the highest quality service to our entire guest. We strive forward to deliver the best service possible to all our guests and to ensure their comfort during their time with us.

We are looking forward to welcoming you back in near future.



Sincerely yours,


I Made Budarta
Residences Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

We enjoyed Kayumanis but don't think it is worth the 5 rating it has for the price.
Rooms aren't cheap, the food was average, bed uncomfortable and service average.

Pros:
Size and space -we loved the pool and spaciousness of the villa, got good sun during the day and plenty of room in the living space
Spa -expensive but outstanding massages
Service -always friendly staff
High tea and mini bar included

Cons:
Bed -mattress was hard and the wooden frame looked fantastic but creaked every time you moved
Wifi -didn't work first 2 days and then worked very intermittently
Service - Room was generally only serviced once per day rather than the twice they said they would do. When they did do a nighttime service they still left the high tea plates and leftovers out -on the first night we saw a mouse running across the living/kitchen area and on the 3rd night we woke up to nibbled on leftovers across the table and floor (the floor bits were subsequently covered in ants).
Rosters -early morning wake up but not the hotels fault
Location -distance from town/beach, they did have a shuttle but this was never available at the time we wanted and the times we booked it, it wasn't there at the scheduled time anyway.
Wardrobe -was in the bathroom (and there were no drawers/hanging space in the bedroom). They had incense burning constantly and clothes now smell of it.
Food -Breakfast was ok but not spectacular for a 5 star property. Bread and pastries weren't soft. Hot drinks were always lukewarm. Dinner at Gong was not great, especially compared to what we had elsewhere at lower prices.

Overall, if you get at a reasonable price it would be worthwhile but it did not live up to the expectations I had from previous reviews.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Lauren20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made_Budarta_Denny, Manager at Kayumanis Sanur Private Villa & Spa, responded to this reviewResponded 4 weeks ago

Dear Lauren20142014,

Warm greetings from Kayumanis Sanur!

Thank you so much for taking the time to write and giving detailed feedback of your stay experience with us. I also appreciated your lively, friendly tone and positive feelings of our beloved property.

Please accept our sincere apologies for not being able to provide the highest level of product, facilities and yet personalised service, but fell short in this occasion, hoping that this oversight will not permanently tarnish your opinion about our resort. We obviously failed during your stay and I hope you accept my sincere apologies on behalf of the Kayumanis Sanur for not meeting your expectations nor our standards.

In the meantime, I would very much hope you allow us the opportunity to welcome you back, so that we may extend the level of service of Kayumanis Service Concept.

Thank you for having made us your address of choice.



Sincerely yours,


I Made Budarta
Residences Manager

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Reviewed 29 July 2018 via mobile

After vowing to never return to Bali, my husband booked us a villa here for our honeymoon. We enjoyed it so much we cancelled our other accomodation and extended our stay here. Not only were we upgraded to a 3 bedroom family villa, the staff just couldn’t do enough for us. The pool in the villa was enormous, the grounds also spacious and the food was fresh with plenty of variety. The spa is also lovely, meaning we didn’t need to leave the villa for 3 days. We can’t wait to return!

Stayed: November 2017, travelled as a couple
Thank michelletrewartha11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made_Budarta_Denny, Manager at Kayumanis Sanur Private Villa & Spa, responded to this reviewResponded 4 weeks ago

Dear michelletrewartha11,

Warm greetings from Kayumanis Sanur private villa and spa!!

Thank you very much for staying at Kayumanis Sanur and so delight to read your wonderful review. It was a great pleasure to notice that you enjoyed your honeymoon very much and were delighted with privacy, the food and our learning staff members, I will be happy to sharing this review with my team to let them know that their efforts are much appreciated.

Once again thank you very much for your stay with us. We all look forward to welcoming you back to Kayumanis Sanur private villa in not too distance future.


Sincerely yours,

I Made Budarta
Residences Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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