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“Outstanding customer service”

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kaMAYA Resort and Villas
Ranked #58 of 82 Hotels in Sanur
Certificate of Excellence
Reviewed 5 October 2017 via mobile

Great value for the price, a good place to stay if you have a lot of day trips planned. Close to a lot of restaurants and shops in Sanur. kaMAYA is currently under renos and new management. I think it is well on its way to being a 5 star resort. The new manager, Kadek, is amazing. He introduced himself and asked for our feedback, to let him know if we had any problems. We had a few issues with wifi and the room lighting, which he addressed quickly and politely. We were even granted a massage at the spa for our inconvenience. Overall amazing stay.

Stayed: October 2017, travelled as a couple
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 163 reviews

Reviewed 18 September 2017 via mobile

We stayed at Kamaya for 5 nights on our honeymoon, and were really pleased with the place! The room was really nice - pool was perfect, bathroom really great (despite the shower not being the warmest, but in 30degree heat that was welcome...). The breakfast was really good too, with many options (tried all of them) which were all great! The restaurant was good when we ate there too, and the communal pool nice to relax in too. The place is well tended to, and they put a lot of effort into keeping it clean, tidy, and as free from mosquitos as possible considering how difficult that is in Bali!
We had a massage from the in-house masseuse as well, which was pricey but without a doubt the best massage I had in Bali.
The staff ate incredibly friendly and helpful, and cater to your every request. Can't thank them enough for everything they did for us, and a great stay!

Stayed: September 2017, travelled as a couple
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017

Unfortunately the kaMaya did not live up to it's peaceful promise as part of our honeymoon. We booked the hotel through booking.com who have been extremely unhelpful in assisting us with our request for a refund due to the level of noise on both nights of our shortened stay at this tired resort. Arriving on Saturday we were informed at check in that there might be some noise from a religious festival on the first night. There was. The pop music and endless interviewing was audible until the early hours of the morning. We accepted that we knew about this and looked forward to a night of sleep the following day. As we had scheduled visiting places in the day we had chosen the 'peaceful' resort due to the natural surroundings and quiet removed location in the evening. Unfortunately the music continued the second evening to an even louder degree. On speaking to the hotel the following morning we requested a refund of the last night as this had ruined the relaxed honeymoon experience we hoped to have at this location and we were offered a free massage, which was certainly considerate but not what we wanted. The managent stated that we could not receive a refund from them, but as we went through booking.com, however on contacting booking.com we were informed that it was kaMaya who needed to refund us. We are now left very unsatisfied with this hotel and would recomend people do not contact or stay with them as we have later found out that there might be a music event every Sunday evening. Had they refunded us our request we would be happy to recommend the venue to travellers as a relaxing stop off (presumably?) mid week, with tired but cute decor. They were gay friendly and certainly tried to help us as much as possible, even calling up a friend to drive us around bali, although, we had thought we were booking a tour around the Island. When our tour guide turned up, he didn't know where he was taking us. It turned out they had got a taxi driver to dive us around. We also realised we needed to pay extra to venues for access. they did not mention this would not be included in the package. There were a lot of ants and mosquitos about due to the garden location, but in terms of originality it was certainly a quaint hotel! We'll see whether or not the hotel chooses to offer us a refund but overall our advice would be to avoid this tired hotel unless you are looking for a bolt hole.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Kieran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017

We have just had a overnight /day here and I wish we could have stayed longer. We came for the Kite festival so lock in July, worth seeing. This resort is walking distance to the beach. The villa was lovely ,although a little tired but great with a private pool. The best bed/mattress ever!!!! We had a lovely dinner beside the pool and a great breakfast this morning. The grounds are beautiful with amazing gardens. This is a small resort but the staff were fabulous. They offer a shuttle service into town. I recommend this resort , and I will definitely be back.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank lexeneandrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

Very old and outdated. Not maintained. Moved to three rooms in four days. Smelly bathroom, no power, no hot water, shower broken,safe box no working,cannot lock back door, bedding not changed daily ,way too far from Sanur cente, hard to get back to accommodation . Staff are very nice but really bad accommodation. Only four sun lounges for so many rooms. Just SAD.

Stayed: July 2017, travelled with family
3  Thank ShaunB6491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about kaMAYA Resort and Villas

Address: Jalan Tanjung 41, Sanur, Denpasar 80228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#11 Top resorts Hotel in Sanur
#19 Romantic Hotel in Sanur
#21 On the Beach Hotel in Sanur
#29 Luxury Hotel in Sanur
#33 Spa Hotel in Sanur
Price Range: AU$87 - AU$530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — kaMAYA Resort and Villas 4*
Number of rooms: 13
Official Description (provided by the hotel):
A sanctuary from modern world. An island of serenity and quite.A perfect home base for your exploration of the beauty of Bali Island.Located at the western extremity of Sanur - You'll find thirdtheen delightful Balinese - Style dwellings in an exclusive sculptured environment, Seclusion, Relaxation, Serenity.Six individual self contained Villas complete with kitchen. Some with two bedrooms, some with one, all exquisite in design and detail. All stylish Balinese.A Massage Centre and Spa.A swimming pool design to echo the ancient Balinese temple bathing place. Mysterious carved statues peer through the lush tropical plantings. Ponds and water features erupt with lilies, lotus, and colorful fish.With five individual self contained villas.Each villa provides for you to make your own selves coffee or tea at anytime. A communal kitchen for us to cook you anything from a quick snack to a banquet are available. And private swimming pool for you to have relaxation in privacy. ... more   less 
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Also Known As:
Waka Maya Resort Villa Hotel Sanur
Waka Maya Hotel
KaMAYA Resort And Villas Sanur, Bali

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