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All reviews dunkin donuts long pool free shuttle poolside room pool side private beach lobby area big hotel buffet breakfast pool access comfortable hotel the ground floor stayed days enjoyable stay the hotel offers sanur area great pool
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Reviewed 4 weeks ago

Impressions:
When you arrive at the hotel, they have security checking the car!
When you go at the reception the staff is polite, kind, and very carrying for you.
The place is HUGE! The pool is divided in different depths, so you can chose which one fits bests for you or your family.
The yard, as the rest of the hotel, is very clean and well kept (how do they manage to keep everything that clean and well organized?).
Food: There was a buffet for the breakfast with a wide option of choices from fruits to beacon going through eggs, fish, muffins, salads, rice, and more...
Location: It's a good location, not far from the beach, and the Hotel has the bus that takes you to other beaches and shopping centers.
Rooms: All rooms were clean. We were in room 265, but since Bali is an exotic place, we found a lizard in our room, so we got moved to room 273. Room 265 was just amazing, while 273 had a humidity smell in it, so they upgraded us to room 115 which is a pool access room. Sadly enough room 115 had an even heavier smell, so they offer us to go around checking rooms to find one that we like (do you get that? one that we liked...) we checked 122 and 166 but they also had a bad smell. We eventually found room 130 (suite), it didn't have the heavy humidity smell of the other rooms, regardless of the trick they pulled off with the refresher in the air conditioner.

So, in all and all, a very good fit for the price you pay.

Room Tip: Good rooms 130 and 265. Bad rooms 273, 115, 122 and 166.
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Aleksandar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 4 weeks ago

Thank you for your positive 4/5 review for the Prime Plaza Hotel Sanur - Bali., we are very happy that you had an amazing time while holidaying with us. Thank you also for your kind words with regards to the food, location and staff. We look forward to welcome you back on your next holiday to Bali.

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Reviewed 4 weeks ago

When we arrived we were welcomed by a lot of friendly faces. The staff behind the reception explained everything and really took the time to do this, eventhough there were more people waiting to check in.
The staff was friendly and the boys working in the lobbybar were so kind! They really made our stay memorable.
We stayed in the room with a terrace and view on the pool. The room was clean and there was a nice bottle of water when we arrived. The beds in the room were lovely, we never had such nice beds in a hotel.
We were here during the earthquakes, but the hotel staff stayed calmed and calmed the guests who were in panic.
The only thing we thought was pitty, was that there were only a few sunbeds by the pool, but you could take the bus from the hotel to their partner hotel which had a bigger pool with a lot of sunbeds.

We absolutely loved our stay here! Much thanks to the staff.

Room Tip: We hired a car + driver at the service desk, this was the best!
  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Marcha m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 4 weeks ago

Thank you for your positive 5/5 review on the TripAdvisor website, we are thrilled that you had an amazing holiday with staying with us. Thank you also for your kind words with regards to the staff being friendly and kind and also for beds in the rooms being lovely. We look forward to welcome you back on your next holiday to Bali.

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Reviewed 3 September 2018

It's not at all worth of money. People go to Bali for relaxation but this hotel is very crowded as it has 400+ rooms. Food is also not good especially for vegetarians.
Most of the tourist spots are far.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Saurabh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 4 September 2018

Thank you for your review on the TripAdvisor website, I see that you were a delegate for the 3 day IEEE conference and was part of the large crowd occupying the hotel. We do apologise about the vegeterian food, all menus had been pre approved by the organising committee before the event. We are located very close to major tourist spots as highlighted by other reviewers on the TripAdvisor website.

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Reviewed 1 September 2018

My boyfriend and I stayed in the Prime Plaza Hotel and Suites for 7 nights. The hotel was beautiful. The staff could not do enough for you. We changed rooms due to noisy neighbours in the next room and the General Manager sorted out a Pool Access room for us. This was brilliant. We were also involved in the earthquake and again we were well looked after by the staff afterwards. Both rooms were clean and well kept. The only thing was there were little bugs that were biting my partner and I but again we rung reception and they organised someone to come and sort out this problem. The staff could not do enough for you. Nothing was too much trouble. The swimming pool was nice. A special mention to the pool attendant Pandy who made sure we were always OK and comfortable. I think maybe a few more sun beds would be better as there weren't a lot. There is a shuttle bus to the beach where it stops at the beach bar. The beach bar is super and the food is really tasty. You can walk 5 minutes to the beach too but there is no designated area for the hotel. I would recommend getting the shuttle bus into Sanur. Lots of choice for breakfast. We had a great holiday and this was due to the helpfulness of the staff and a brilliant hotel!

Room Tip: Pool Access Room is great to walk out onto the pool.
  • Stayed: August 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Abbi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 3 September 2018

Thank you for your positive 4/5 review on the TripAdvisor website, we are very happy that you had a super holiday while staying with us. Thank you also for your kind comments with regards to the staff could not do enough for you, the nice swimming pool and the food being really tasty. We look froward to welcome you back on your next holiday to Bali.

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Reviewed 1 September 2018 via mobile

I have spent 9 wonderful nights at the prime Plaza hotel in Sanur.The hotel is beautiful and the staff cannot do enough for you,first class treatment all the way.The breakfast was just amazing there was so much choice .We used the shuttle to the sister hotel as the children loved the pool area and games room there in the day time.But I would highly recommend this hotel and definitely stay again if I came back to Bali,as a great location close to all the other areas.

Stayed: September 2018, travelled with family
Thank sallystoter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali, responded to this reviewResponded 3 September 2018

Thank you for your your positive 5/5 review for the Prime Plaza Hotel Sanur - Bali, We are very happy that you felt our hotel to be amazing. Thank you also for your kind comments with regards to the first class treatment, the breakfast just amazing and for recommending this hotel. We look forward to welcome you back on your next holiday to Bali.

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