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All reviews spice restaurant magnolia suite beach club turn down service spacious room excellent hotel would definitely stay here again front office walking distance family room boutique hotel a great stay short walk to the beach small hotel hardy's supermarket swimming pool restaurants and bars
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Reviewed 23 September 2018

Newly built hotel on a busy road. Balconies overlook the main street. But if you looking for an hotel that has easy access to shopping and walking distance ( down a lane) to the beach then this is the one! It could be mistaken for an Art gallery as the entrance is filled with art work.This hotel also has a fabulous pool. It ticks most boxes except for cleanliness.You can imagine my surprise to find that the sheets had not been changed. I had to get housekeeping in at 10 at night!I found a hairclip with har under the telephone and days old receipt behind the couch! Clearly rooms had been cleaned in a big rush!

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Joanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NigelDouw, General Manager at Maison Aurelia - Sanur by Preference, responded to this reviewResponded 25 September 2018

Dear Joanne T,

Om Swastiastu, warmest greetings from Maison Aurelia Sanur.

Thank you for taking the time write us a review on your recent stay with us. We appropriate your kind praises on our atmosphere in line with the rich art history of Sanur.

In the same time I would like to thank you for your feedback on the cleanliness issues in your room during your check in at our hotel. Although no excuse for the days old receipts behind the couch, I would like to highlight that part of your party had check in to the room prior to your own arrival and therefore had use of the room already which could indicate it might have looked the sheets had already been used. Regardless we have taking your feedback with great appreciation and will work on tightening our procedures to avoid this from happening.

Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia or any other Preference Hotel throughout Indonesia.

Kind regards,

Nigel Douwes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2018

We stayed here for 4 nights and we could not fault anything. It is an ideal hotel to stay in for couples. The staff were so friendly and the service was excellent. Maison Aurelia is in an ideal location, close to good restaurants and bars and is a short stroll to the beach. We would most certainly stay again.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kimquartermaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NigelDouw, General Manager at Maison Aurelia - Sanur by Preference, responded to this reviewResponded 25 September 2018

Dear Kimquartermaine,

Om Swastiastu, warmest greetings from Maison Aurelia Sanur.

Thank you for taking the time write us a review on your recent stay with us. We appropriate your kind praises on friendly staff and excellent service.

Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia or any other Preference Hotel throughout Indonesia.

Kind regards,

Nigel Douwes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018

Big clean rooms and centrally located near supermarket, restaurants, shops and 5 to 10 minutes walk to the beach. Nothing is too much trouble for the friendly staff. Rooms are serviced and turned down in the evening.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank justineD7351VZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NigelDouw, General Manager at Maison Aurelia - Sanur by Preference, responded to this reviewResponded 25 September 2018

Dear justineD7351VZ,

Om Swastiastu, warmest greetings from Maison Aurelia Sanur.

Thank you for taking the time write us a review on your recent stay with us. We appropriate your kind praises on our big clean rooms and friendly staff.

Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia or any other Preference Hotel throughout Indonesia.

Kind regards,

Nigel Douwes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2018 via mobile

We’ve just left Maison Aurelia after spending 3 nights there before going to Ubud. From the moment we arrived the service and staff were excellent, our room was very spacious, comfortable and clean. The pool area is lovely and we had a balcony overlooking it. The hotel food is really nice and we enjoyed cocktails every night before bed. Also took advantage of the onsite spa which was great. Close to the beach and local amenities, we had the most perfect stay in Sanur and introduction to Bali. Also incredibly affordable- can not fault it!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank jnpalen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NigelDouw, General Manager at Maison Aurelia - Sanur by Preference, responded to this reviewResponded 20 September 2018

Dear Jaz P,

Om Swastiastu, warmest greetings from Maison Aurelia Sanur.

Thank you for taking the time write us a review on your recent stay with us. We especially appropriate your kind praises on the quality of our restaurant, which is a huge boast of confidence for our team considering we have just opened the restaurant part of our hotel a few months ago.

Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia or any other Preference Hotel throughout Indonesia.

Kind regards,

Nigel Douwes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2018

+++ room suite and facilities
+++ situation in the main road
+++ near the beach
+++ personnel very professional
+ breakfast ( to many item on the menu not available and very small portion )
- breakfast not included on the price
++ swimming pool and little fitness place

Room tip: room suite with view on swimmingpool
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Hervé M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NigelDouw, General Manager at Maison Aurelia - Sanur by Preference, responded to this reviewResponded 20 September 2018

Dear Herve M,

Om Swastiastu, warmest greetings from Maison Aurelia Sanur.

Thank you for taking the time write us a review on your recent stay with us. We appropriate your kind praises on our rooms and facilities, especially the location of the hotel.

Myself and the whole team would like to wish you safe travels, with our hope to welcome you back at Maison Aurelia or any other Preference Hotel throughout Indonesia.

Kind regards,

Nigel Douwes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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