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sinkadventures
Frankfurt, Germany
First Club Med experience... won't be the last!
Review of Club Med Bali
5.0 of 5 bubblesReviewed 6 Jan 2023
As first timers to a Club Med we really didn't know what to expect. My friend and I wanted some winter sun and sporting activities to welcome in the new year and we were spoilt for choice on what to do here. Special mention has to go to Will (Tennis Pro) and Ujang (Golf pro) for making us feel so welcome, being incredibly patient and ensuring that when I was on my own, that I had company at meal times.
When booking, we were a bit concerned about the family aspect (as we were travelling without children) and whilst the shows / entertainment in the evenings were catered more to families, there were places we could go during the day for "adult only" time.
The weather in December / January was pretty bad, it rained a lot which nobody can do anything about of course, but the team put in so much effort to make the trip special for everyone, helping us to ignore the rain and have fun. I was particularly impressed with the team's agility in building stages, setting up tables outside, then promptly getting them all back inside when it started raining again! Well done everyone involved.
The rooms were perfectly adequate for the stay. Cleaned every day, spacious, with plenty of space to hang our clothes. All services like concierge, laundry etc worked smoothly as well.
Food was good and you could eat around the clock with a choice of buffet or a la carte style, and there was always something yummy on the menu.
I have never done Club Med before, but I would certainly consider it again. Especially if travelling on my own (which I did for part of this trip too). The team ensured I wasn't alone, especially at dinner times. A big thank you goes out to Bruno, who always made sure I had someone to talk to and for introducing me to people who might well be friends for life now! Thank you team Club Med Bali!
Date of stay: January 2023
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (8,092)
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Reviewed 6 January 2023 via mobile

After an excellent experience at Club Med Bintan, our Experience at Club Med Bali was disappointing

1. Poorly maintained facilities - my family had 3 rooms. 2 had no hair dryer and the phone wasn’t working

2. Handling of requests was atrocious. Every time we ask for anything - a towel, a toothbrush, we had to call at least twice. It never gets sent on the first time after it’s agreed. Once I had to request for a baby sterilised 5 times before it got delivered 3 hours later

3. Inaccurate information - the infirmary said doctor will be in daily 5-7pm. We went at 6.30pm to get medicines and they said there was no doctor because the nearby hospital was busy

Also, the pool dinner and party was a far cry from the Bintan one. Bintan was lively and engaging. Bali pool performance felt cursory. Would recommend going to the Bintan one over the Bali one

Only saving grace was the excellent GOs who took care of our little ones. Their professionalism is highly commendable and made our stay a bit more bearable

Room tip: Bring your own stuff. Don’t trust calling reception
Date of stay: January 2023
Trip type: Travelled with family
1  Thank QinEnL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2023

hank you for this nice stay. Yoan is very dynamic, showing example and driving well the village.

A special thanks to Bruno at the Reception, and his particular attention to Gold GMs, and our comfort during this stay.

Thank you Atanas for your smile and energy in so many sports!
We also appreciated Sujit service at the restaurant, Sophie Korean's discussions at the bar and Rosi kindness at the pool.

Communication is permanently happening between GO and managers, every time we had a question or request.

A much greater GOs team and Chef de Village in Bali, than the bad experience we had in OPIO last July with Marco.

Date of stay: December 2022
Thank MarcSG78860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Bali, responded to this reviewResponded 7 March 2023

Dear Marc,

We would like to thank you for choosing Club Med Bali for your holiday.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

We look forward to welcoming you back very soon in one of our wonderful Resorts!

Sincerely,

-Your Club Med Bali Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2023 via mobile

Excellent vacation with a truly all inclusive experience. Despite this being the rainy season we had a good experience and the staff managed the weather change easily. Food variety excellent to suit most tastes. Excursion to GWK park worthwhile. Very difficult to book snorkeling due to high demand. Other sporting facilities easy to access.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Clifford S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Bali, responded to this reviewResponded 7 March 2023

Dear Clifford,

We would like to thank you for choosing Club Med Bali for your holiday.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

We look forward to welcoming you back very soon in one of our wonderful Resorts!

Sincerely,

-Your Club Med Bali Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2023

Unbelievably beautiful property! Service team is excellent, GOs a ton of fun, special shout out to Bruno in reception for being truly amazing!

One key note: Boat excursion was ludicrously bad, mainly due to the quality of the boat. For $2200 USD, that boat was completely unacceptable and ridiculously bad. I would not have paid $500 for that excursion, simply would have shopped elsewhere for a decent quality boat which was designed for the experience that we discussed with the excursion counter (luxurious 40 year old birthday party replete with booze and snacks). Disappointing to see that from ClubMed which is renowned for excellent excursions all over the world. We'll be back to ClubMed, but apparently still need to research our own excursions on TripAdvisor.

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank X690WJsimons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Bali, responded to this reviewResponded 10 March 2023

Hello X690WJsimons,

Thank you for choosing Clubmed Bali as your go-to Holiday. It was amazing having you here.
Your feedback is greatly appreciated as it allows us to grow and provide a high standard of service for our guests.
We cannot wait to see you back soon in one of our wonderful resorts.
Sincerely
Your Club Med Bali Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2023

We had a wonderful and relaxing holidays at Club Med Bali. Loved the activities there especially the yoga sessions with Lynn Kim and the fitness class with Joy. All the GOs are very friendly and helpful especially Lynn, Joy, Arifin and Benz :)

Date of stay: December 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Club Med
Thank TiffanyLean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Bali, responded to this reviewResponded 7 March 2023

Dear Tiffany Lean,

We would like to thank you for choosing Club Med Bali for your holiday.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

We look forward to welcoming you back very soon in one of our wonderful Resorts!

Sincerely,

-Your Club Med Bali Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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