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Maree G

Home away from home

5.0 of 5 bubblesReviewed 4 weeks ago
The staff at kayumanis Nusa Dua deserve special recognition. Their friendliness and attentiveness made us feel welcome and well-cared-for throughout our stay. From the concierge to the housekeeping team, every member of the staff contributed to the seamless and enjoyable experience.
In conclusion, Kayumanis exceeded our expectations in every way. With its friendly staff, it is the perfect destination for anyone seeking a luxurious and memorable getaway. We can’t wait to return!
Maree and Pedro (stayed in Waru villa)
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayumanis Nusa Dua, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review
Responded 3 weeks ago
Dear 910mareeg

Greetings from Kayumanis Nusa Dua Private Villa and Spa!

Thank you for taking the valuable time to post a review on TripAdvisor. It's delighted to hear that you had a memorable time during your stay at Kayumanis Nusa Dua recently. We greatly appreciate your positive feedback regarding our service and facilities.

We look forward to welcoming you back to stay again at Kayumanis Nusa Dua in the near future.

Best regards,

Karta
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,054)
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Reviewed 11 June 2024 via mobile

We checked in to Kayumanis for short, too short it turned out, stay after a hectic 7 nights in Kuta with family and it was the perfect way to finish off our stay in Bali.
Everything about our stay was incredible, from coordinating our transfers from our previous hotel, to the food, the service, the villa and the amazing spa treatments.
The staff here are incredible, everyone we encountered, from the front desk, to the restaurant and beach club, housekeeping, spa staff and even the gardeners greeted us like we were family and went out of their way to make our visit as perfect as it could be.
The food was delicious and fresh, with beautiful flavours served delightfully.
Our villa was amazing, simple but so relaxing with everything we needed to enjoy our stay. To be able to just close the doors and relax in our own private world with our amazing pool was just what we needed after a week of being offered shopping, taxis, girls and the other “delights” of Kuta.
The Beach Club is fantastic, albeit a bit of a hike from the villas, but we made use of the free bicycles to get down there which was a bit of fun and a very easy flat ride.
Special mention to the Mango Daiquiris at the Beach Club, delicious !!
The bikes are so handy, everything you might need is a short 5-10 minute bike ride away, so make sure you take advantage of them, unless you want to use the complimentary local shuttle service.
We enjoyed amazing spa treatments, thanks to our lovely friendly therapists Devi and Alit, unbelievably good massages !
The property is less than a 10 minute drive to Bali National, still one of favourite courses anywhere in Asia, another bonus.
Overall, an incredible experience that we enjoyed so much that we are already planning our next visit.

Room tip: Relax and forget there’s a world outside the doors of your villa. Take advantage of the feee bicycles, everything is close by.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Wanderer_Pete
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayumanis Nusa Dua, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this reviewResponded 5 weeks ago

Dear Wandarer_Pete

Greetings from Kayumanis Nusa Dua Private Villa and Spa!

Thank you for sharing your review on TripAdvisor.com. It's very happy to learn that you had an enjoyable time during your stay in Kayumanis Nusa Dua recently.

We will share your feedback with our team members, and for sure they will be more motivated to keep maintaining and even improving the quality in the future.

We look forward to welcoming you back to stay with us again in the future.

Best Regards,

Karta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2024

Kayumanis Nusa Dua Private Villa and Spa delivers a wonderful experience. We stayed for a week and can't speak highly enough of the Resort and friendly staff. Our Villa and pool were beautiful, food delicious, spa treatments amazing, well kept grounds, beach bar and Grill an extra delight, perfect relaxing resort, we will be back :)

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank julieeX2035BX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayumanis Nusa Dua, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this reviewResponded 13 June 2024

Dear JulieeX2035BX

Greetings from Kayumanis Nusa Dua Private Villa and Spa!

Thank you for sharing your experience on TripAdvisor. We are very glad to hear that you had a perfect time during your recent stay at Kayumanis Nusa Dua.


We look forward to welcoming you back to stay again at Kayumanis Nusa Dua in the future.

Best regards,

Karta
General Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

We had an 8 night stay at Kayumanis in Nusa Dua, using a luxury escapes package. We stayed in Pinang villa. The villa was comfortable and very clean. The housekeeping staff were amazing - always discreet in coming into our villa and ensuring it was ready for our return from meals and outings etc. Our pool was huge and very refreshing after venturing out in the heat of the day. We took advantage of a well stocked mini bar and the fridge worked well in the hot weather. However the aircon did seem to struggle and seemed to be an older air con unit so our villa did become a little hot at times but with both ceiling fans going and access to the swimming pool this helped to cool us down.
Our package included daily afternoon tea and bucket of bingtangs - nice to have this each day. Room service staff were prompt and very helpful.
We ate at both restaurants, for breakfasts and some dinners. Food was of good quality.
The Kayumanis Beach Bar was also a great spot to dine and soak up the happy hours. The bar was a really nice spot to relax in the late afternoon into the evening for a quiet drink and relaxing meal. Although bikes were provided, we found it very easy to walk there from our villa.
Access to the butler service was fantastic, drop off/pick ups from Bali Collection was prompt and reliable.
For the first half of our stay the WHO World Water Forum was in progress. We were not aware of this prior to check in and there were some road closures in place around Kayumanis. Our taxi driver had some issues trying to find his way in to Kayumanis so we arrived a bit later than planned. I would suggest that guests need to be informed prior to check in if there are major events happening in the Nusa Dua area just so they can plan ahead.
We also enjoyed some massages at the Kayumanis Day Spa - beautiful oasis. Wayhu, Pita and Yuyun were all delightlful and deserve recognition for their care and skill with our massages.
Tri and Dian from the restaurants were also delightful and provided wonderful service to us during some of our meals.
The gardens and walkways were simply stunning, the groundstaff, gardeners and other staff were always smiling and saying hello when we were walking around the villas and to/from restaurants.
Overall we had a fabulous stay at Kayumanis in Nusa Dua. Would definately recommend for couples seeking a place to disconnect from their stressful lives, relax and unwind.

Room tip: Outdoor bathroom and toliet area - enjoy the experience but do use the mozzie coils and insect repellant to keep the mozzies/ants at bay
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DeeandDean1971
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayumanis Nusa Dua, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this reviewResponded 13 June 2024

Deeanddean1971

Greetings from Kayumanis Nusa Dua Private Villa and Spa!

Thank you for sharing your review on TripAdvisor.com. It's very happy to learn that you had a fantastic time during your recent stay in Kayumanis Nusa Dua. We really appreciate your compliments to Wahyu, Pita, Yuyun, Tri and Dian. For sure, it will be motivating for them to maintain even better.

We well noticed your constructive feedback regarding the major event taking place in the surrounding area that we should inform prior to guests arrival.

We look forward to welcoming you back to stay with us again in the future.

Best Regards,

Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

Beautiful resort, wonderful staff,food was excellent.
A much needed holiday at Kayumanis.
Thanks to all the lovely staff for a great holiday.
Beach dinner we had was fabulous as were the massages, room service and attention to detail cleaning our rooms.
Thankyou to all the team at Kayumanis we will be back in December.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Tishie21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayumanis Nusa Dua, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this reviewResponded 13 June 2024

Dear Tishie21

Greetings from Kayumanis Nusa Dua Private Villa and Spa

Thank you for taking the valuable time to post a review on TripAdvisor. It's delightful to hear that you had an amazing time during your stay at Kayumanis Nusa Dua recently. We greatly appreciate your positive feedback towards our staff and facilities. We look forward to welcoming you back again in December.

Best regards,

Karta
General Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

I have left it sometime before writing this review to make sure I have had time to reflect and provide a fair and balanced assessment as Kayamais does seem to receive so many positive reviews.
Unfortunately the service was not to a standard expected of such an establishment.
On arrival we were advised that on the 2nd day of our stay all restaurants were off limits and we weren't allowed to even enter and exit through the main entrance of Kayumanis, instead being told to use a back alley! NOT the way to treat paying guests. This information should have been presented to us BEFORE arriving so we were given the opportunity to cancel our booking and look elsewhere.
We were disturbed late into the night by the drone of a portable generator which was being used for whatever function was deemed more important than their villa guests. I understand it is a business there to make money but it is advertised as an up market relaxing retreat with service as a focus.
There also seems to be a communication breakdown between the phone butler service and the restaurant as every meal ordered for delivery to our villa had something incorrect. After giving up on trying to dine in our villa when ALLOWED we ate at the restaurants and the service was fine mostly although on one night they decided to charge for plain drinking water they hadn't charged for the previous night.
I emailed management while there with my concerns and to their credit I was met by them at breakfast the following morning where they were apologetic and keen to improve our stay. It shouldn't require an email in the first place at a 5 star establishment.
We have stayed at many places throughout Bali and Nusa Dua and Kayumanis really needs to improve especially at the prices you are currently charging. I'm glad others have enjoyed their stay but we will not be returning.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
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2  Thank garyandpoppie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayumanis Nusa Dua, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this reviewResponded 13 June 2024

Dear Garyandpoppie

Greetings from Kayumanis Nusa Dua Private Villa and Spa

First of all, we would like to thank you for choosing to stay at Kayumanis Nusa Dua recently. We sincerely apologize if your experience did not live up to your expectations, both upon arrival and during your stay. As part of our commitment to prioritizing the guest experience, we have already shared this case with our entire internal team to prevent it from happening again in the future.

Should there be any further concerns, please contact us at any time.

Sincerely yours,

Karta
General Manager


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