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Reviewed 12 February 2016 via mobile

Customer service was excellent, property was stunningly beautiful, fantastic views from the suite, cannot fault. Highly recommend the suites they really were luxurious. Good value for money compared to other properties in the surrounding area probably because of the fact it was a bit secluded but with the free shuttle and taxis to the centre only costing 50,000idr (£2.50) you can't really complain.

Stayed: February 2016, travelled as a couple
Thank Samantha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2016

i stayed in this suite for 2 nights with myfamily for the christmas holiday. the suites , balcony and view is amazing. the service and staff also great. its a right place if you want to have a relax holiday ang release stress.

  • Stayed: December 2015, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank florencia i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2016 via mobile

Went to try out this new place. It is located in a quiet area of nusa dua. I have booked a suite facing the sea and stayed 2 night. The suite is big with living room and small kitchen. Had dinner and breakfast there whist staying at the place. Dinner is decent, but when comes to breakfast it was not really up to standard. The selection is not alot and quality of food can be much improved. Service is great. The view is on par with the hotel surrounding that area that face the sea. Overall, the place is not bad.

Stayed: January 2016, travelled as a couple
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulusegara V, Director of Sales at Ulu Segara Luxury Suites & Villas, responded to this reviewResponded 28 January 2016

Dear Anne L,

Thank you for your kind review on tripadvisor. We are very happy to hear that you enjoyed your time with us.
Regarding the breakfast, we very much appreciate your advice. We will surely bring this useful advice to our chef and management.
We hope to welcome you soon again.
Warm regards, Bakti Yasa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2016

This place treats their guests as royalty. There were 4 of us total and had 2 Villa's in the same area sharing a private pool. Excellent views of the ocean, very spacious bedroom and bathroom, nice kitchen and dining room table for those that like to buy fresh seafood and cook it like we did. We were sick of the mediocre pricey food at the more popular restaurants. Would love to have a house with the same interior as the villa.

We all got massages, and the staff were well trained and did an excellent job. We all had the free breakfast which wasn't the biggest one we haven't been to but was really delicious and had some local favorites.

Staff are very friendly, outgoing, and have a smile on their faces. Very pleasant place and will for sure stay again. The only negative thing we could say about the place is the location, it is rather far from markets, and restaurants if you want to get away by foot.

This was one vacation that was well worth the 6+ months in planning to stay at.

Room Tip: Go with the villa's, you won't be disappointed.
  • Stayed: January 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank tetris2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2015

Simply put - this hotel well and truly exceeded my expectations and is definitely one to try. I stayed here for 2 nights in Dec 2015 with my partner and thoroughly enjoyed our stay.

Pros:
- Good location
- Very spacious and clean rooms, decorated beautifully
- By far the most comfortable and dreamy bed, you will sleep amazing!
- Welcome drink and gifts were lovely
- Amazing views
- Great array for toiletry items provided
- Large pool with views
- Beach access
- Pool bar with good variety of food and beverage
- Friendly and attentive staff
- Delicious breakfast buffet offering

Cons:

- The pool is very warm. It is unfortunate given it would be the perfect spot to cool down. It is a large pool so its understandable that this may occur.
- The only letdown of this hotel is the lack of beach activities that Nusa Dua is famous for. It would've been ideal to hire some snorkel gear or a kayak and do some activities.
- There is limited beachfront outside the hotel which means there is no access to the beach during a high tide. On one day, the tide did not recede until around 1pm. It provides a good opportunity to enjoy the large spacious rooms however does impact on your ability to enjoy the beach.
- It is a little far from shops/restaurants i.e unable to walk there.

Overall, my partner and I thoroughly the stay at Ulu Segara and would happily recommend this to future travellers. This hotel would best suit honeymooners or couples who want a hotel with pure relaxation.

Room Tip: Room 402 had great views!
  • Stayed: December 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Fleur_Southgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulusegara V, Director of Sales at Ulu Segara Luxury Suites & Villas, responded to this reviewResponded 8 January 2017

Dear Fleur_Southgate,

Thank you for taking your time to write your review of our property. Your comments are very much valued.
We really appreciate your comments regarding our customer service and ongoing upgrades to the property.
We will note all your suggestions and strive for the better. We look forward to another opportunity to serve you!

Regards,
Bakti Yasa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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