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“Very queit atmosphere”

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VOUK Hotel & Suites
Ranked #38 of 54 Hotels in Nusa Dua
Reviewed 24 July 2017

Like the sound of pool water splashing, its a romantic hotel with a bathtub and good view in a balcon. like the atmophere the hotel. good breakfast and service. but Im little bit dissapointed with cleanliness of the floor

  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Aditya E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 304 reviews

Reviewed 23 May 2017 via mobile

I had very Bad experience at this hotel, when my big group of family stayed at this hotel. The service from check in to check out very disappointing. especially the marketing doesn't help at all. I don't recommend this hotel for group or family, because not only the management was very bad, but also the sanitary of the room.

Stayed: October 2016, travelled with family
1  Thank Stephanie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

I checked with my local travel agent about the price for a room and when she told me how much, I asked how many stars are they and she answered, “they claimed to be five.” I visited their website and indeed, their tagline was “Experience affordable 5-stars…”
Now I’m excited…
The day came and I think a trainee was handling our check-in process because the lady and the gentleman behind the desk was whispering (loud enough for me to hear) to remind her to read me the terms and conditions. She took a glance at them and complied. To me this was a little entertaining as I felt like being a teacher in a practical test.
My son shrieked in delight upon seeing the pool, stretched all the way from the bar’s front step to the Restaurant at another corner. A few points of ‘waterfall’ in the middle, giving some fun accent on it.
Until this moment as I wrote this entry months later, I’m still dumbfounded. How they define “Five Stars”. Like, are you serious? For real?

- Carpet-less room (okay, some $1000-a-night’s resort in the Bahamas might even apply wood for its floor. You can argue about this one)
- A terrace that looked very much unfinished, due to the cracks, holes and plaster-less floor (okay, it could be the design but even if that would be their reason, they might want to consider on firing the designer)
- Loose parts of the curtain from the hooks so they sagged on each end, therefore unable to be closed properly. Also means that we can never experience darkness unless it was night time.
- Pool seemed to be inviting so we brought our boy to swim in the morning but I had to say that once I took a dip with a closer look, I just realized not only it was unclean, the water was also murky. Well, you might blame falling leaves or bugs but shouldn’t it be cleaned regularly and spending some amount to purchase chemical substances to clear the water? Within 5 minutes I took my boy off the water…

And then this would be the most gross of all the filthiest things you could ever found in a FIVE-starred hotel room:

- MOLDY LAMP. I turned this side of the lamp to have a picture taken because before, I was trying to apply my make up at this mirror (since it was hard for me to reach the one in the bathroom) and my eyes caught some black dots on the reflection like thousands of ants. So I came closer to check it out and with much bravery (i would have jumped out and yelped), I turned it around and this was what I found.. I doubted that the housekeeper was not aware of this because: If he was not aware, why would it be facing away like it was deliberately hidden? Let’s say in his defense, he insisted of not knowing of it, it would be the next intimidating question I’d ask my staff: “Are you doing your job according to SOP and checking the room thoroughly or not?” So whether he knew about it or not, this would still be the one of the worst faults a housekeeper could ever made

Do NOT ever opened the wardrobe. I could not take pictures to find the source of the smell because it took just split seconds for me to open the doors and felt nauseous, almost puked thanks to the foul odor, might be caused by wet/moist wood.

Breakfast was so-so. Nothing special, other than their Nasi Jinggo that was freshly made and delicious. Live cooking was not so bad either. These two would be the only consolation during my stay. However I would still be very strongly disagree to say that this hotel is a five-starred. I don’t think it was even closer to being 4 stars. Then the price becomes too high for a 3-and-a-half stars property. I genuinely believe that their tagline is too far from reality and they should point out their strength like “an affordable place at the best location” sounds more sincere and closer to reality.

To complete all? I chose one poor in cleanliness on their high tech guest comment on iPad as I checked out. Next day I receive template email of apologise and promise to change. I replied, asking how they know my problem specifically but oh well. They did not reply my email up to today. My loss? Definitely not.

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank lsylviano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2017 via mobile

Im stayin in this hotel for 2 days, and it was nice to stayin in this hotel. The room is so spacy, and very clean. Staff and service quiet good, but the main concern is the parking lot, at that time the hotel got a full parking lot and i need to park my car outside the hotel.

Overall : 8 of 10 for Vouk Hotel

Stayed: June 2016, travelled on business
Thank Tobias R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2017 via mobile

We had lunch among friends. It's a spacious dining room. Service is good and the quality of food is exceptional. Salted egg fried rice was d*mn good!!
We had 6-7 courses of menu, quality was good and the portion were quite generous also.
Ambiance is pretty modern chinese restaurant. Hip design.
They have even a smoking room inside. So smokers don't have to go outside.
We would highly recommend this restaurant for a casual lunch or formal dinner.
You will not disappointed.

Stayed: December 2016, travelled with friends
1  Thank ronaldimanuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VOUK Hotel & Suites

Address: Jalan Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia (Formerly The Puri Nusa Dua)
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Romantic Hotel in Nusa Dua
#31 Spa Hotel in Nusa Dua
#33 Luxury Hotel in Nusa Dua
Price Range: $94 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — VOUK Hotel & Suites 4.5*
Number of rooms: 176
Official Description (provided by the hotel):
At VOUK Hotel & Suites (Ex Mantra Hotel and Puri Nusa Dua Hotel) you can truly immerse yourself in Bali. Relax and let your stresses float away in the azure blue resort style pool, a warmth combined with a level of service and attentiveness that will make you want to stay forever. Enjoy panoramic hill top views to the Indian Ocean or hillside vistas from your contemporary style accommodation with all the conveniences to make your stay comfortable. Our feature and facilities are fully equipped gymnasium, beach club, restaurant, wedding venues, mice facilities, bar and lounge, Chakra Spa, resort style pool, and 24 hour reception. Spacious 51sqm Superior room and Deluxe room for your convenience stay facilitated with individually-controlled air conditioning, Wi-Fi, private balcony with daybed, personal safe, bar-refrigerator, cable tv with international channels, lounge, tea & coffee making facilities, rain shower, full amenities, bathtub in Deluxe & Suite. Extra Spacious 102sqm at our Suites designed for family and facilitated with living room. Dining experience in Rasa Restaurant and Splash Bar that both facing the romantic pool. MICE is our specialties with an exceptional facilities to support different setup and panoramic views. There are multiple meeting and function spaces to selected, including a grand ballroom that can cater up to 400 guests cocktail. Located just 20 minutes from Ngurah Rai International Airport and in the heart of Bali’s 5-star destination Nusa Dua. Advantages: Panoramic views of Indian ocean Close to the Airport & GWK Culture Park Close to Pandawa Beach, Melasti Beach, Geger beach & Nusa Dua beach Close to Uluwatu Balinese historical temple & Jimbaran bay We will always continue to do our very best for our guest and we are currently upgrading the hotel to serve our guests better. More facilities will be added to provide a greater living experience, includes: Kids Indoor Playground Youth Games Room Chinese Restaurant Japanese Restaurant POOL BAR with BBQ Grill ROOFTOP BAR Souvenir Store 24 hours Virtual Drugstore 24 hours in-house medical assistance Orthopedic beds for Spinal problem guest Disabled friendly Seaview Terrace IP TV & IP Phone Internet Surfing in every room International Language Speaker In addition to these, we are also renewing our hotel rooms with a nicer design and better amenities. This renovation project will be completed by May 2016 and we are apologize for your inconvenience during your stay with us due to renovation. ... more   less 
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Also Known As:
VOUK Hotel & Suites Bali/Nusa Dua

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