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Amaroossa Suite Bali
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Reviews (297)
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2 - 7 of 297 reviews
Reviewed 29 January 2018

having already been in bali the previous eight days we had made a special request for 12pm check in. we arrived at 11:30 to check in to,they took us to an excecutive suite room when i had booked the royle suite. we then had to wait an hr and a half for the room, causeingus to miss my cousins naming ceromony one of the main reasons we come to bali.

moving on to the next day breakfast was ok nothing special the hotel was slow with things but nothing to really to anoy us. that was until we wake up on our second night, my partner all red and rashy and me with ant bites all down my spine. we let the front desk know and after waiting another hr the bed sheets where changed and ants where still found.

we recived no apology from the hotel and when we went to check out the next morning no futher inquiry was made. this hospitatilty was unexceptable anywhere else in the world this place would no longer be going.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank tannahwatson12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaroossaSuite, General Manager at Amaroossa Suite Bali, responded to this reviewResponded 10 February 2018

Dear Pak Tannahwatson12,

First of all I would like to thank you for coming and stay in Amaroossa Suite Bali,

We are very sorry having your stay experience was really unexpectable for you and your family, currently we are reinvestigate all things related what you had share in the comments,

I'll make sure we will get back to you shortly with some information in regards this,

Once again please accept our deeply apology for all inconvenience happen during your visit in our property,

Sincerely yours,

Richard Turpyn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Pros:
- near main street
- nice exterior/interior
- price vs value
- semi indoor pool
- mini bilyard
- good staff
- nice room
- near tourist destination
- near good culinary spot

Cons:
- not too big
- limited parking lot
- mediocre breakfast

Stayed: January 2018, travelled with family
1  Thank Pohan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaroossaSuite, General Manager at Amaroossa Suite Bali, responded to this reviewResponded 5 February 2018

Dear Pak Pohan,

Thank you for visiting and stay in Amaroossa Suite Bali hotel,

We really appreciate for some comment and input as we notice there several Pros and Cons as we could review, follow up and upgrade,

We really expect you could again sometimes in the future with much better improvement as well,

Sincerely yours,

Richard Turpyn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2017 via mobile

Excellent place to stay, profesional staff everywhere, very friendly and helpful, every time and every moment and time always smile for us.
Greet swimming pool, we like the ambience of this hotel, so peaceful during stay here.

Stayed: December 2017, travelled on business
1  Thank Nunuibnulwujuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaroossaSuite, General Manager at Amaroossa Suite Bali, responded to this reviewResponded 6 February 2018

Dear Nunuibnulwujuh,

We are very thankful for the information you have given in regards your stay experiences in here,

We are so please to know you were enjoying your time in here with us,

I hope we could meet again in the future with more chalenging situation and ambiance.

Sincerely yours,

Richard Turpyn

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

arrived and met friendly staff shown our room pleasantly surprised lovely large room. large tv a balcony with a great view but at night in the bar no spirits no cocktails .half the menu missing even the rooftop bar missing very disappointed a shame it has been a beautiful place but cracks and holes everywhere very little English spoken

Stayed: November 2017
Thank 427tonyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaroossaSuite, General Manager at Amaroossa Suite Bali, responded to this reviewResponded 10 February 2018

Dear Mr.Shabby Chic,

We thank you for choose Amaroossa Suite Bali as a place you stay in while you come to Bali, we are glad you were enjoying your time in here,

I do understand there are some improvements and upgrading is still running right now such as adding more english spoken person, finishing and completing some spirits and cocktail products in the bar and rooftop, In the same time we are fixing some damage and crack sort in our building,

I believe there will be a lot of changes you will experience in Amaroossa Suite Bali shortly,

Once again thank you Mr.Shabby Chic and enjoy your weekend then !

Sincerely yours,

Richard Turpyn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

I wasy enjoy stay at this property. Everything was oke, but the things that make me wondering are the lobby and the room a bit dusty (staff should move around and check it as often as they can), less variaty of buffet breakfast, cannot provide iron & board why this is be my concern because they do not have in-house laundry. When i ask sauce dish to put my soy sauce and chilli sauce but unfortunatelly they dont know what i mean. Then they provide me soy sauce with a saucer (unproper) Hemh.... but i love the room, its spacious!

Stayed: August 2017, travelled as a couple
Thank Jakaria Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaroossaSuite, General Manager at Amaroossa Suite Bali, responded to this reviewResponded 27 November 2017

Dear Mr. Jakaria Y,

Warm Greetings from Amaroossa Suite Bali....

Thank you very much for the time you make to write us a kind review. We are really glad to know that you like our spacious room.

We thank you for bringing this matter into our attention and please be assured that we have addressed it with our team to ensure high standards are met at all times.

We do hope this unpleasant situation will not change your impression of our property and wish for an opportunity to welcome you back at Amaroossa Suite Bali in not so distance future.

Please do not hesitate to contact us at sales.bali@amaroossahotel.com and we will be delighted to assist you with your future arrangements.

Best Regards,

Richard Turpyn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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