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Florencia S

Still Amazing

Review of Mulia Resort
5.0 of 5 bubblesReviewed 24 Dec 2022via mobile
Always love the hotel, and the staffs hospitality are 5/5 especially Ms. Mina Gong.
Thank you for welcoming and taking care of our family during our stay.
My children loved the macarons and cookies 😊
Date of stay: December 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mulia Resort Bali, General Manager at Mulia Resort, responded to this review
Responded 29 Dec 2022
Dear Florencia S,

We were glad to know that you and your family had pleasant stay with us here at Mulia Bali. We appreciate your kind words about the overall service and products as well as the Mulia service culture delivered by Mina Gong.
We hope to see you soon for another exciting Family Holiday.

Best wishes,
Management and team of Mulia Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 December 2022

Hotel nya bagus skali , beautiful beach, staff very friendly, the fitness court very spacious and many high tech fitness equipment. Top destination for me if vacation to Bali. Mungkin saya akan kembali lg

Date of stay: December 2022
Thank cv.sahabat bani... b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mulia Resort Bali, General Manager at Mulia Resort, responded to this reviewResponded 30 December 2022

Dear bycv.sahabat bani... b,

Thank you for giving us such a lovely review. We were delighted to hear how much you were impressed with the Resort, as well as the exceptional service we offer.
We will deliver your compliments to our entire Mulia Resort team for their excellence.

We look forward to being able to welcome you back to enjoy another exciting Holiday sometimes

Sincerely,
Management and team of Mulia Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2022

Best resort in Bali 🤍 wonderful breakfast menu and facilities. My son love the kids club and kids pool here. The beach is clean and kids friendly too.. No regrets staying here, definitely will come back again

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank Yunita Sistri A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mulia Resort Bali, General Manager at Mulia Resort, responded to this reviewResponded 30 December 2022

Dear Yunita Sistri A,

We were happy to know that you and your family had a great stay at Mulia Resort . Your kind compliments regarding our culinary, fun kids facilities and ambience as well as Mulia signature service were truly appreciated. We will be sure to share your compliments to the entire team.

We are all looking forward to being able to welcome you back for another exceptional experience in the near future.

With regards,
Management and team of Mulia Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2022 via mobile

It was the 4th time staying in Mulia for us, the 3rd time stay in this year.

Our family just can't get enough of Mulia.
The only resort in Bali that made us back for the 4th time.
The foods , hospitality, activities, swimming pools, views and gym always amaze us.

I am very happy and pleased to find more activities available.
Tried Sound Healing and Tai Chi for the very first time. I tried yoga for the 1st time at Mulia as well back in January 2022.

Thank you Ms. Mina Gong for welcoming and taking care of us during our stay.
Our children love the cookies and macarons 😁
Also we would like to thank Dayat, Vivin, Kadek, Mawan (gym staffs) , Alfig and Darma (pool staffs).

We thought this time we would feel bored of Mulia already, but the fact is we are far from that.

We'd love to stay again in Mulia next year for sure.
Please always have sports and kids activities, if possible add more programs.
That is what makes Mulia different from other resorts, so we always have unique and joyful experiences in each of our stays.

⭐️⭐️⭐️⭐️⭐️

Date of stay: December 2022
Trip type: Travelled with family
Thank jov14n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mulia Resort Bali, General Manager at Mulia Resort, responded to this reviewResponded 30 December 2022

Dear Jovian S Tjen,

It is great to know that you had a pleasant stay with us once again as well as the wonderful Sound Healing and Tai Chi experience.
We thank you for your wonderful comments on our culinary, activities and facilities as well as the attentive service by our staff.
We shall pass your words of praise to the entire Mulia team especially Mina, Dayat, Vivin, Kadek, Mawan, Alfig and Darma for their signature hospitality.

We would look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.

Best wishes,
Management and team of Mulia Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2022 via mobile

We stayed for 6 nights, two rooms and had a fabulous time in Mulia Resort. Spacious rooms, wonderful and helpful staffs, great buffet breakfast, 4 big n great swimming pools, private beach, gym with complete equipments. Special thanks to Miss Mina, who had helped us to arrange new rooms for us due to some mixed up and miscommunications. Very very recommended resort in Bali.

Date of stay: December 2022
Trip type: Travelled with family
Thank jonys910
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mulia Resort Bali, General Manager at Mulia Resort, responded to this reviewResponded 30 December 2022

Dear Jony S,

Thank you for spending your time at Mulia Resort - Bali.
We were pleased to know that all the service and products as well as the facilities have exceeded your expectations.
We will share your compliments to the entire team particularly Mina for their excellent service.
We very much look forward to welcome you again soon.

With gratitude,
Management and team of Mulia Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2022

For us the Mulia had plenty of pro's and con's. Unfortunately the con's outweigh the pros' by a mile! Our trip was booked via Luxury Escapes and we stayed in a Garden Villa. We had access to butlers, buggy transportation, all restaurants and daily afternoon tea and drinks.

If you are after a trip whereby staff dote over you and customer service is valued, this place is rated 10/10. We stayed in the villas. Our villa was stunning. The air-conditioning was ordinary and we struggled with the heat. The butlers went above and beyond to make our trip special. We were left luxurious amenities each day, cute towel animals and appreciated the attentive and prompt service. They left notes and kind gestures. We even had lovely messages formed from rocks out of the garden beds. We were able to WhatsApp chat staff and had immediate replies each and every-time. They assisted with spa & restaurant bookings, cabana access & even set up our Jacuzzi whilst we were away. We have never been treated to staff as attentive as those at the Mulia.

However the conveniences that come with paying premium prices for a luxurious stay left far to be desired. The cost of food and drink was significant. We paid $10 AUS for a bottle of water to share between two people. We had a few dinners included in our package, we utilised them. However if I did this trip again I would be inclined to venture outside the resort and find something better. Most restaurants were extremely quiet and the environment sometimes awkward and uncomfortable. We also found that this resort is 100% marketed towards the Korean tourist. This made it very difficult to find decent westernised food. We are cultured people and aren't afraid to try new things but everything seemed the same. Everyone raves about the breakfast. Although there is a lot of options. Nothing is worth eating, food is bland & lacks flavour and punch. Lots of heavy dishes you'd expect to see in a take away Chinese restaurant. Breakfast mostly consists of fish, noodles, meats covered in heavy sauces and curries. We tried all restaurants and were extremely disappointed everytime. We paid over $200 for Japanese Teppanyaki and were horrified with quality of meat, cooking technique and serving sizes. We left hungry! Cost can be dismissed if quality is on offer. However the quality of food was poor.

There was a serious lack of atmosphere throughout the resort. No music or any excitement. Swim up bar's have potential to offer good vibes but are dull and boring. The same drink menu was provided at all restaurants, bars & poolside access. Drinks were average and most cocktails were simple spirts mixed with softdrinks. It would have been nice to have more variety and hand crafted drinks on offer. Different menus should be provided at beach bar and pool however was the same as apparent 5 star restaurants. Cocktails were approx $16 each and not worth it. Toward the end of our trip we discovered that a lot of the nice restaurants in the area offer free pick up & drop off transportation. We took advantage of the afternoon tea that is provided. This was good, however I believe its a tactic to ensure you stay in the resort for dinner. Afternoon tea should be provided between 3-5pm, not 4-6pm.

We also tried the spa and treated ourselves to a couples treatment. Unfortunately we were unable to splurge on spa treatments as we originally intended as x1 couple massage and access to spa amenities cost over $440!. We ended up organising our treatments via alternative spa's in the area. We had the same massage with a similar quality (if not better) for $90 just down the road. The spa had a luxurious feel but all treatments were more expensive that high end spa's in Australia.

In summary, we wouldn't stay here again. This place didn't live up to the hype and we consider it overrated. Bali is overcrowded with luxury resorts and villas. I believe we would be able to find alternative options for a far more affordable price that are able to tick all the right boxes!

Room tip: Villas were beautiful
Date of stay: December 2022
    • Value
    • Cleanliness
    • Service
5  Thank Liz2626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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