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Lol.travel
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Liam d.
Bali, Indonesia

Need improvement and service issues

1.0 of 5 bubblesReviewed 30 June 2019
We came to the hotel in April 2018 and the least i can say is that our experience was rather a disaster.
From the arrival process taking ages, the room cleanliness to the poor food quality i was glad my holidays were over.
Date of stay: July 2018
Trip type: Travelled as a couple
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Reviewed 9 May 2018 via mobile

I didn’t do enough justice during my very short one day trip to Aman Villas.

And I regret it. All the more inspired to get there soon again.

This Villa is more like a palatial royal home. And we staying all by our self.

There are personalised Butlers that makes it even more special and you feel pampered.

Dina the manager is a great hostess.

The place is simply beautiful. It deserve at least 3 days to experience and do justice to a Visit.

I am going back soon.

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank praveenkenneth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2018 via mobile

Stayed here for a day as our transit stop after our stay in amanwana resort in Moyo Island. It’s a bit out of the way to get to and quite secluded.

When we got here we were the only ones we were a group of 11 and the staff were quite surprised. They needed at least 3 hours to prepare dinner(kept stating this fact) you would think in an aman resort food is readily available anytime right? It’s not like they dint know we were coming.

Staff is nice but need more training. It’s ok for a layover but couldn’t imagine staying here more than a couple of days or if I was in a honeymoon.

Date of stay: March 2018
Trip type: Travelled with family
1  Thank CRL12377
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2018

This was our third Aman and was not our hotel of choice.
We had planned on staying at Amankila but volcanic activity put us off.
We were so glad we chose Amanusa.
As ever the staff were exceptional.
All had been there for many years and everything ran like clockwork.
What made our time so special was the peace around the magnificent swimming pool.
We felt it was ours and could hardly drag ourselves away.
We enjoyed a really special temples tour and blessing..so special.
This is a place to relax and enjoy the surroundings.
Which Aman next? Luang Prabang perhaps!

Date of stay: October 2017
Trip type: Travelled with family
2  Thank Geordie2666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2018 via mobile

We stayed there for 6 nights and enjoyed it very much. It is a wonderful hotel! I love the architecture and design. The rooms and hotel in general is very clean.
The people in the hotel were simply amazing - so nice and unforgetable like other Aman Resorts we visited before.
Breakfast and dinner - excellent.
We like this place very much.
In fact, Golf is near by and very nice too.

Date of stay: October 2017
Trip type: Travelled with family
Thank Pat1970512
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2018 via mobile

Today I arrived at the hotel, the person who show us the room didn’t explain anything about the room, the room smells bad, the air co conditioning doesn’t work the room doesn’t have any amenities (toothpaste kit,coffe etc) and he was supposed to make a reservation at the italian restaurant, he didn’t.
It’s amazing how you trust in a brand thinking they will give you an excellent service and they don’t we are very sad because we heard a lot of good things about this hotel and we had a lot expectations and the only thing we want to do now is change to another hotel.

Date of stay: January 2018
Trip type: Travelled as a couple
5  Thank lucia b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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