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Lucia B
Leon, Mexico

One of the worst hotels I ever stayed

1.0 of 5 bubblesReviewed 5 Jan 2018via mobile
Today I arrived at the hotel, the person who show us the room didn’t explain anything about the room, the room smells bad, the air co conditioning doesn’t work the room doesn’t have any amenities (toothpaste kit,coffe etc) and he was supposed to make a reservation at the italian restaurant, he didn’t.
It’s amazing how you trust in a brand thinking they will give you an excellent service and they don’t we are very sad because we heard a lot of good things about this hotel and we had a lot expectations and the only thing we want to do now is change to another hotel.
Date of stay: January 2018
Trip type: Travelled as a couple
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Reviews (223)
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10 - 15 of 223 reviews
Reviewed 24 December 2017 via mobile

The facility is top notch and a really unique design and layout. The view speaks for itself. We experienced unraveled service with the kids from the welcome to departure. And they keep referencing the food there only! Even the visit to the beach was a real treat with a manicured sand plot. Kids were treated to kite making and flying, given their own welcome personalised soft toys and loved their first baby sitter experience. The food quality is amazing enough we went back there for a meal while staying at a different resort nearby.

Date of stay: September 2017
Trip type: Travelled with family
Thank Tsunami33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2017 via mobile

We found out Amanusa proves their own luxury class as group of Aman collection. It’s so luxury but also rich in traditional Bali feeling around the property and of course great hospitality and service from the staff. Definitely will come back..

Date of stay: October 2017
Trip type: Travelled as a couple
1  Thank hartawan_cheung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2017

This hotel is the template for excellence. The arrival and welcome is magnificent. Drinks are offered immediately. The bags vanish in seconds. You're offered a seat, and the staff bring the paperwork to you. The manager, Mark, introduced himself and gave us his card... "If there's anything we can do etc." Staff smile and say hello. The food is top grade - in the restaurant and rooms.
The villas are spectacular... beautifully constructed, spacious, immaculate. There's a large bath, an indoor shower, an outdoor shower, a swimming pool. The rooms are serviced throughout the day. The main pool area is magnificent.
This place is a masterclass in quality, care, professionalism.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank deepoceansw1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2017

Amanusa is a beautiful hotel however I would not go back sadly. There is little to do actually on sight that is resort worthy. Its in the centre of Nusa Dua surrounded by other hotels and a few convenient stores. To go to the beach you must take a car for 5-8 minutes and its only a patch of beach jammed right between other resorts beach area so very little privacy. It was just my son and I and we didn't feel that it quite had down that Aman perfection that one expects from the brand. I guess if you are an avid golfer this could be an upside but if you are coming for a relaxing beach holiday I would definitely stay at Amankila.

Date of stay: October 2016
3  Thank Jef-0120
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 September 2017

Considering the price for accommodation, our expectations were very high; they were exceeded by far! If you want to be pampered to the extreme, don't hesitate to make your reservation. We stayed in no. 23 with a very nice view of the Ocean in the distance over the resort grounds and the golf course. NOTHING here disappointed; it was worth every penny.

Room tip: Number 23 will not disappoint
Date of stay: August 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
1  Thank George H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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