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agunesekera
Melbourne, Australia

Good Holiday experience

5.0 of 5 bubblesReviewed 3 weeks ago
Excellent overall service.
Particular mention of service at Garden Cafe.
Buggy transport around hotel venues was greatly appreciated.
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Public Relations, Lainnya at Grand Hyatt Bali, responded to this review
Responded 3 weeks ago
Dear Agunesekera,

Thank you for your kind feedback. We’re glad to know that your recent experience was beyond excellent, especially on Garden Café and resort facilities. The team and I will definitely look forward to your return.

Simon Graham
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,437)
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Traveller rating
3,606
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All reviews salsa verde garden cafe kriya spa pasar senggol grand club lounge day bed kids club japanese restaurant great beach luxury escapes package ocean view beautiful resort family vacation private beach hotel grounds beach front star resort
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Reviewed 3 weeks ago

We spent 13 nights at the Grand Hyatt, Bali, in May. We chose this Hotel because it held many happy memories of family holidays some 25 years ago when we were regular visitors. We decided to return for our Golden Wedding Anniversary and we were not disappointed. The level of service from the staff in all areas of the hotel was exceptional. The grounds have matured since our last visit and are even more stunning. Comments have been made that the hotel is looking a little tired but our grade of room was well presented and very comfortable. The views of the grounds and sea from our balcony were exceptional. We had access to the club lounge, which provided a relaxed ambiance and a variety of good food at breakfast and during the evening between 5 and 7 pm. The food provided at night was intended as ‘canapes’ but was in fact quite substantial. Complimentary alcoholic and soft drinks were also provided. Would certainly recommend the Club Lounge, well worth the upgrade. All the staff are very welcoming and most attentive. In this regard a warm mention to Suarmi, Jasmine and Sutrisna who made our stay so memorable.
The restaurants at the hotel offer a variety of international cuisine. We ate at the Salsa Verda and the Garden Café. The food and service was good at both. A slight criticism is that throughout our stay the Water Court was unavailable for an evening meal as it was restricted to large organised groups.
We booked directly with the hotel . The hole process was handled very efficiently by the ‘Communication Center’. A huge thank you to Nur Rohman (manager) and Eka Putra who were so professional in the way they dealt with our room enquiries. Payment was simple and they organised transport to and from the airport. They even managed to ensure that we stayed in our original room from our last visit, a kind gesture.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
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Thank Inspire47866967955
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations, Lainnya at Grand Hyatt Bali, responded to this reviewResponded 3 weeks ago

Dear Inspire,

Thank you for taking the time to share a detailed review on your recent stay. I am thrilled to learn that you decided to come back for your special occasions. It’s a pleasure to know that your latest experience with us was also a wonderful one with the excellent service from our staff, beautiful grounds, stunning view and the scrumptious dining selections. It’s also delightful hearing that Suarmi, Jasmine, Sutrisna, Nur Rohman and Eka Putra had provided courteous assistance and elevated your experience. The team and I hope to welcome you back for another memorable experience in the future.

Simon Graham
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Alway a wonderful experience, From the moment we arrive to the moment we leave, we can not fault this Hotel. Every request is met by a friendly staff member. Nothing it too much.
Kids club is a highlight, for our 8 and 5 year old. hands on activities every hour. Dance lessons, disco dancing , painting , cooking !! Plus, you cant beat the pet bunnies !! this centre is located by the beach/ pool area, so you can easily walk by and check in to see how your little one is settling in. Staff are all very friendly and helpful. Location of this hotel is across for a lovely outdoor shopping mall, and away from all the crazy traffic. a very tranquil, peaceful location. Highly recommend.

Date of stay: May 2024
    • Value
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Review collected in partnership with Hyatt Hotels
Thank suzannetextiles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations, Lainnya at Grand Hyatt Bali, responded to this reviewResponded 3 weeks ago

Dear Suzannetextiles,

Thank you for taking the time to share your positive review. We are delighted to know that you and your family had a wonderful stay on your recent stay with us with the extensive facilities offered, beautiful location and the genuine service extended by our staff. We’re also happy to know that you would highly recommend us. We look forward to welcoming you and your family back.

Simon Graham
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We recently stayed at the grand hyatt bali for my birthday trip. The highlights for this hotel include:
- award winning restuarant Nampu
- multiple breakfast locations across the hotel grounds all with delicious food
- professional photography available in the hotel
- direct access to a beautiful beach and there was a swing on the beach
- shopping on the hotel grounds great variety and close to Bali Collection

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jet513836
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations, Lainnya at Grand Hyatt Bali, responded to this reviewResponded 3 weeks ago

Dear Jet,

It is great knowing that you satisfied with the scrumptious dining selections, beautiful location and the extensive facilities offered. The team and I will look forward to welcoming you back here in the near future.

Simon Graham
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

My daughter and I stated for 3 days. Every aspect of the resort and services were beyond expectation. From the breakfast at the Club lounge to attention to every detail to the beautiful beach area. What really makes the trip enjoyable are the people. The Indonesian people are perhaps the friendliest people in the world and even more so at the Grand Hyatt Resort. The day bed in our room with the pond outside was so relaxing. Beyond words really !!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hyatt Hotels
Thank Santokh B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations, Lainnya at Grand Hyatt Bali, responded to this reviewResponded 3 weeks ago

Dear Santokh B,

We are delighted hearing you and your daughter found the experience to be beyond excellent and that you especially satisfied with the excellent service extended by our staff. The team and I hope that we will have more opportunities to welcome you back here.

Simon Graham
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Amazing resort with everything needed for a family. Beautiful gardens and the upkeep and cleanliness of the resort is 5 star. Amazing pools with slide. The staff are available and ready to attend to your every need. From the front desk staff to the restuarant staff evedyone is so friendly and polite. Even the kids club was good and kids enjoyed! Highly recommended for families. The restaurants had good variety and the breakfast did aswell! Loved our stay and plenty if activities for the kids such as table tennis and pool table, foosball and playstation in the teens room. Cannot recommend Grand Hyatt enough for families looking for a clean and beautiful stay within nusa dua.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Sherpa16234720169
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Public Relations, Lainnya at Grand Hyatt Bali, responded to this reviewResponded 3 weeks ago

Dear Sherpa,

Thank you for your kind review. I am pleased you enjoyed our beautiful hotel, the genuine service extended by our staff, the scrumptious culinary and the extensive facilities offered. As we aim on a daily basis to exceed the needs of our esteemed guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. It’s also delighted to know that you would highly recommend us for family holiday! I hope to welcome you and your family back for a more memorable experience in the future.

Simon Graham
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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