We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
Lock in great prices from these sites
Hotels.comUSD 103
PricelineUSD 103
Booking.comUSD 103
Trip.comUSD 103
FindHotelUSD 103
CheapTicketsUSD 103
View all 18 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (5,210)
Filter reviews
5,210 results
Traveller rating
2,786
1,440
559
231
193
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,786
1,440
559
231
193
Show reviews that mention
All reviews salsa verde garden cafe kriya spa pasar senggol grand club lounge day bed luxury escapes package japanese restaurant ocean view beautiful resort kids club great beach private beach hotel grounds beach front star resort other resorts
Selected filters
Filter
Updating list...
3,350 - 3,355 of 5,210 reviews
Reviewed 9 January 2013

We were a family of five, including my daughter and son in law and two children aged just 6 and 3 yrs 8 months, staying for two weeks over the Christmas school holidays 2012. I booked connecting Ocean View Rooms and, after a bit of a hiccup upon arrival when we were allocated Garden Rooms, everything was sorted out satisfactorily and relatively quickly. The Ocean Rooms provided us with a lovely view over one of the many large lily pools where koi and large lizards and ducks and other birds coexist happily, and of course the sea. The children loved feeding the fish, and generally watching the wildlife activity. The connecting rooms worked wonderfully with the children. There was a daybed set up in a large alcove in each room, which provided flexibility with regard to the children's sleeping arrangements, and generally just extra space.

We were well placed, in rooms 3233 and 3234 in the South Village. We did not require lifts or have to change levels between the rooms and the main Lobby area, which was the main hub. There is a fair amount of walking to get from A to B, so the lightweight buggy we brought with us was extremely useful, and able to accommodate both children on many occasions, especially in the evening when they were tired.

Breakfast was also served in other restaurants in the resort, but we stuck to the Garden Cafe near the Lobby every day. An extensive range of food was offered buffet style, to suit all tastes - European and Asian. Food in foreign lands, ie not at home, can always be a bit of a problem with many children - not looking and tasting quite the same - and my grandson wasn't very adventurous. My granddaughter did at least give things a try. Anyway, that was not a fault of the hotel.

Throughout the resort there are several interlinking pools/lagoons with Frangipani trees creating welcome shade, and the frangipani flowers that floated into the pools was a pretty sight. One area had a longish waterside, which proved very popular with young and old. The pools are all 1.30m in depth, so buoyancy aids/supervision are essential for non or novice swimmers.

Food is available in the various restaurants, but obviously at international hotel prices. We ordered meals for the children whilst at the waterside at child friendly times, if it suited, which was relatively inexpensive, but we tended to have our meals at the shopping centre called Bali Collections, which was literally opposite the entrance to the hotel. Bali Collections is a collection of clothes shops, souvenir shops, small stores, supermarket, and many restaurants serving international cuisine, ATM facility, spas, etc. The restaurants were much cheaper than eating in the hotel, and good value for money. This whole area contains all the upmarket hotels, and so Bali Collections caters for them all. Just outside the area, but walking distance away, there are two little villages with shops and restaurants which are even cheaper. Well worth a visit. You could also take a taxi which costs next to nothing. Some restaurants offer to drive you back at no charge. There is also a laundry, which will wash, dry and iron and pack your clothes for a reasonable charge.

So everything in this protected and secure area of Nusa Dua is wonderful. The staff were all very pleasant and helpful, and I cannot fault anything about the Hotel experience.

BUT, you must be aware that traffic can be a nightmare. This is a real problem, and put us off venturing out to some places, as it is a real time consumer. Traffic between hotel and airport is particularly bad between 4.00 and 9.00pm - and I mean BAD. Kuta, a very popular area, is just a bit further on from the Airport, so everyone is on the same route. I could not believe how many scooters kept on passing us and filling up any gaps in the traffic, like a huge surge of water. On our journey from the hotel to the airport on our last day on 3 January, we left at 5.00pm and arrived at the airport check in for our 8.00pm flight at 7.20pm!! Our agent should have been aware of the traffic at this time and picked us up much earlier. His colleague at the airport was, luckily for us, on hand to whisk us through the many hoops to get us through check in, the various levels of security, and, of course, the Exit Tax payment desk. Tense moments, but we made it. If we had missed that flight, goodness knows what would have happened as flights were full for the next few days at least.

Highly recommend this hotel.

Room tip: Ocean Rooms have great views. Garden Rooms less bright because they are inward facing.
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Missnoma2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2013

The rooms are spacious and very comfortable. We had a room overlooking a garden area with a small pond. Very pretty! As we checked in we were offered a glass of of fresh squeezed orange juice and a cool washcloth. It was wonderful to have that extra pampering. There is a beautiful open air lobby surrounded by pools of water. The swimming pools are very pretty, and I loved walking the long sandy beach. Also loved all the trees along the beach so you could find a nice lounge chair in the shade. (Order a non-alcoholic blended ice... mint and lime drink. It was supurb!) The buffet breakfast was very good, and it was nice sitting there with a view of the pools and beach. You can arrange for a driver for the day at the hotel, which is helpful. We also had a name of a local driver, which they were happy to call for us. This was helpful because the driver didn't speak English very well. There is a large shopping area within walking distance. For everything else, you need to use a cab or hire a driver. The one negative issue was the road construction on Bali. It wasn't right by the hotel, but when we tried to tour other parts, it was very time consuming getting there due to slow traffic around construction areas. I don't know if other areas in Bali have road construction but between Nusa Dua and the airport area it was an issue. The roads are extremely busy and very slow in areas.
I would definitely stay at this hotel again.

Date of stay: November 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mntraveler18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2013

Food was lovely, breakfast especially! Rooms comfortable. Grounds were beautiful with exceptional gardeners. Close to shopping and massage parlours. Staff very friendly and welcoming. Fantastic views of the sea and rolling waves.

Date of stay: June 2012
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank C4ZAH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 January 2013

We stayed at the Grand Hyatt Bali for a week over XMas. Summary - a little dated property, excellent if you have kids, and are ok staying in a 'large' hotel.

Location - in Nusa Dua. for those unfamiliar with Bali, Nusa Dua is a resort complex. So think of it like a gated community of big brand resorts. A little 'antiseptic' but if you have kids and don't plan to venture out too much, an excellent choice.

Property - is huge - like 500 rooms huge. So this means a lot of walking. I did not see anyone being ferried in a cart, so get ready to walk. The good news is that they have like 3-4 pools and the restaurants are also spread across the property.

Rooms - are 'dated'. Think 1990's wood stuff etc. But can't complain as the rooms are decent sized. We stayed at a grand club room, which means that you get a separate check in and also separate breakfast at the grand club lounge, which is not that crowded as the main breakfast are. There is also a pool reserved for grand club guests, but we didn't see too many people swimming in it. The main pools are large enough.

Restaurants - were ok. You will get bored soon, and in the Bali Collection shopping complex right outside the hotel, there are like 5-6 decent places to eat at like 30% of cost.

Other tips - plan day trips from the hotel, and use your own driver, if possible. (Just call the guy who picked you up, as he would charge you the hotel surcharge).

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pandemonium4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 January 2013

My wife and I have gone to Bali about thirteen times. We continue to return to Bali’s wonderful people, unique culture, relaxing tropical environment, and wonderful laid-back environment.
I give this place an average rating, which is really a combination of five star things and one-star annoyances. Out of my 13 visits, I would rank my five day visit to this place in last place.
Let’s start with the positives. The Grand Hyatt Bali in Nusa Dua (GHB) is in an easy to access location, about half an hour south of the airport in Denpasar. The hotel grounds are huge, tastefully decorated, and the landscaping is well manicured. The rooms are well appointed, very large and comfortable. The grounds have four pools, one large main pool that snakes around in a faux river with two small water slides. There are plenty of pool lounges and free-flow of fluffy white beach towels. The beach itself is artificial, which is a good thing. The sand is clean, soft and light like brown demerara sugar sand with almost no waves, sand fleas, or rubbish. Safe enough for even toddlers. There are lots of facilities, including a well-appointed gym, an on-site doctor, numerous shops in three different “villages”, and ample taxis on hand. The hotel is also right next to “Bali Collection” shopping mall and “The Bay” dining area – which includes Indonesia, Chinese, Japanese, and Thai dining options, plus cocktails by the beach. The hotel also has a small area where it has Bali’s own mesmerizing “Kecak” dance, done by a troupe of mostly local adolescents. The place also serves pork bacon. Real bacon is a major plus in my book.
Now the negatives. Nusa Dua is not a great location for seeing other sites on Bali like Ubud, Tanah Lot, or Seminyak. Bali’s economy is developing faster than its infrastructure, which has created horrible traffic jams, which can turn a trip that would take 15 minutes at 9am into a two hour headache at 3pm. Bali is getting a new expressway, supposedly finishing sometime in 2014 – but it’s anybody’s guess when it will really open. So an early flight is recommended, even if it means not having a room ready when you arrive because it is better to wait by the pool with a book and a cocktail in your hand then be in the back of a taxi.
By far the worst thing about GHB is the food. The resort is huge, having over 600 rooms, yet only have two restaurants (open-air Salsa Verde and Garden Café for indoor dining for breakfast/lunch) and a third for dinner (Nampu – Japanese tepanyaki). Salsa Verde is Italian fare while Garden Café is Indonesian. Breakfast is always an International buffet with western, Japanese, Indonesian, Chinese, and Indonesian options. However, the huge resort and only two dining areas makes getting seating difficult, food constantly ran out, and coffee/clean up service was poor. Clean-up is so slow that the place has a rampant fly problem at the restaurants. The food is also average but inauthentic (at best) and downright awful at its worst. One expects better quality from the Grand Hyatt. Alas, the German F&B Manager, Mr. Christian Craner, is failing at his job. When you go to Bali, normally the food is amazing thanks to ample fresh ingredients, amazing spices, and incredible recipe heritage behind the national dishes. Alas, this was some of the worst Indonesian food I’ve ever had, and I am including airports, petrol kiosks, and roadside dives. They made bad pizza and spaghetti Bolognese, the latter not having hardly any tomatoes in its sauce and being almost entirely brown ground meat. The food is so disappointing that we joined a nightly parade of other patrons filing off the grounds to go next door to the Bay Club for better food, better service, cleaner facilities, cheaper prices, and a place where they actually knew how to mix a drink. We ordered one cocktail at GHB that didn’t use the house vodka. I’m ok with paying a premium, but a US$26 drink (before the 21% surcharge) is insulting. Drinks were so expensive that nobody took advantage of even the 50% off “Crush Time” happy hour from 4-6pm because the drink offering was miniscule and half-off was not a bargain.
Good help is hard to find. GHB is full of wide-eyed, well-meaning staff who, unfortunately have not been well trained by the General Manager Mr. Detlief True. As a result, nearly every interaction with staff was messed up. Room ready? No. Greeted properly? No. Security done remotely competently? No. Bill correctly done? No. Did the front desk staff know how many restaurants they have and their locations? No. Promised newspaper ever delivered? No, on four out of five days. When my wife collapsed from illness at a restaurant, I had to tell them to call a doctor when they stood there gawking. And then I had to sternly suggest shortly thereafter that a doctor was a higher priority than clearing dirty dishes from beneath her prostrate body. I was too stunned to slap my forehead. Water and juice that I put on a tray and send with a waitress ever make it to the doctor’s office 50 meters away? No. Here’s another good example. Wanted to know when high tide was at Tanah Lot, but very nice trip centre lady had no idea how to check even though she had a computer in front of her. She said she thought it was 4pm because someone else went last year at 4pm. I explained that tides were caused by the moon, which doesn’t have a 24 hour cycle. She said she would check, but was concerned on whether the same tide would be in effect in Tanah Lot since it was on another part of Bali. Again, missed opportunity to slap my own forehead. Got concierge to arrange for taxi to Tanah Lot. They said it took about 60 minutes to Tanah Lot. We knew it took longer having been to Bali so many times. She revised her opinion to 90 minute, against our verbal doubts. We barely made it to the airport in two hours, which was about one-quarter the way there. Taxi driver laughed at us because *of course* one can’t make it there in 90 minutes, because it’s closer to five hours at that time of day. One should probably expect their concierge to know something about the best known tourist site where they are at. Shame on you Mr. True. Train your people.
The kid’s club was a thatched hut of sadness. The exterior looked nice with a playground, swing set, a colourful playroom, and a trampoline. However, there were two older aunties in this un-airconditioned room who did close to nothing to interact with the kids. The planned activities were boring (learn Bahasa Indonesia, which was learning like five words, mask making which was colouring for seven minutes on a photocopied white-paper sheet, and then strapping it on with a brittle rubber band). As an insult to injury, I paid Rp50,000 (US$7) for that photocopy of paper. The kids were not played with. I saw a kid wander off to swing on her own in a lightning storm, some stare at foreign cartoon on the TV, and another whimper until their parents came to pick them up. Service is the difference between delightful and horrible.
There are so many other annoyances. Bottled water was $3 when ordered at a restaurant with the bottle, but free without the bottle and given away free in unlimited supplies from the room. WiFi service was spotty and exceptionally expensive. The infrequent mosquito fogging meant there were lots of mozzies. Hardly any of the shops had any employees, so you couldn’t shop in the villages even if you wanted to. Water sports were outsourced to a third party, who cited that it was only a five minute wait only to find out it was about a three hour wait. The Kecak dance troupe was amateur kids who giggled and mugged, whereas other places (like the places in Ubud and Uluwatu) are professionals who took this amazing dance seriously. And there were a conspicuous lack of attention to details that other places do right that GHB does not. Cold hibiscus tea on arrival? Nope. Welcome gong? No. Occasional light tinkling of gamelan music? No. Candlelight at night? Incense? Free DVD library? No, no, and no.
Bottom line: It was two star staff running a four star hotel at five star prices. By the last two days, I was looking forward to going home, where the ambience, food, and service is miles better than the GHC. I don’t think I’ve ever had a vacation that I wanted to go faster until now.

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank csanda
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
View more reviews