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patti0311

Nothing grand about it

3.0 of 5 bubblesReviewed 23 Mar 2024
We took 2 rooms. In one of the rooms upon check in we found the tv not working n the room safe was not working as well. The hotel put in a new tv but we didn't bother telling them about the safe. There was no laundry list or laundry bag either. This hotel is totally handicapped unfriendly. One of the staff proudly told me "there are no elevators in this hotel" it is a 3 storey property but if u hv problems climbing, don't stay here! The food in the restaurant is expensive n palatable at best. I pressed the coffee machine for a latte but what came out looked like ditch water! None of the toilets had hooks for u to hang ur bag so u hv to hold on to it while relieving yourself! There is also no drying rack for ur wet clothes like swim suits n u either hv to drape them over the bath tub or balcony railing. This property is sorely in need of a make over. Furniture in the room is peeling off n chipping. The only saving grace is the staff who r friendly n helpful.
Date of stay: November 2023
Trip type: Travelled with family
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9 - 14 of 577 reviews
Reviewed 7 March 2024

During my stay at this hotel, the staff's friendliness stood out the most. The rooms were clean and provided a peaceful environment. Although it takes more than 30 minutes to walk to the beach and shopping center (Bali Collection) from the hotel, a complimentary shuttle bus is available. Along the way to the beach, there are many local restaurants and souvenir shops. The hotel facilities are a bit old-fashioned, and I noticed that the power outlets in my room were only of the Indonesian type. Nonetheless, I had a peaceful time in the room with a lovely balcony.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Coastal58401986242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

We had an awesome amazing time all your staff were very friendly and helpfull and we had a super amazing time in Ubud n Nusa Dua
Thanks to the amazing staff at the hotel and Beach club
We will definitely recommend your hotel. And will be back if we visit amazing Bali.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Farida P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2024 via mobile

The room was very big and the bathroom as well, everything was exceptionally clean, except a smell a bit weird in the room.
The pool was never full of people, good water and also very cleam.
The staff was above any possible expectations and the hotel’s spa is a must try! I had the best massage and spa experience in Bali here.
Also, the laundry service is excellent.
We didn’t go to the beach club , but I find it a great addition
I consider that value for money was very, very good

We were bothered by the mosquitos in the room - it could be great to put anti mosquito device in the room
Also i think the coffee can be improved, it is actually a kind of Nescafe 3 in 1

Date of stay: December 2023
Trip type: Travelled as a couple
Thank simb1092
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2024

My wife and I has just returned from two weeks holiday in the most amazing hotel, our bedroom was enormous and absolutely beautiful our view from our balcony was like a jungle , the food was amazing, and last but not least the staff, the from the young male housekeeper, the reception staff especially Marsha , the restaurant staff , every single staff member were a credit to the management , they really were amazing, thank you so much.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank daviebr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2023

First time in Bali, we had a 4 night stopover in Bali en route to Australia. Due to flight delays we arrived later than expected and was upgraded to a suite with our own sun terrace and spa pool - fantastic surprise! We had such a beautiful time at this hotel, lovely pools and gardens with lots of amenities for all visitors. Restaurant was excellent and staff were very friendly. Great shuttle service to private beach. So relaxing. We would definitely stay again.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lynn P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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