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Death Star

Zero Star Service

1.0 of 5 bubblesReviewed 17 Feb 2024via mobile
I have stayed in various 5-star resorts in Nusa Dua, including Ayana, Jimbaran, Laguna, Hilton, Grand Hyatt, Conrad, and others.

Ayodya is the worst 5-star resort in Bali. Understaffed and very poor service. First, the telephones in tens of rooms do not work. They forced us to use Whatsapp (WA). But the operator of that WA is not responsive. Literrally no one care what you write in that WA number. I had to complain directly in front office, but he also acknowledge about the poor quality service from WA operator.

Then the elevator stop working many time. Guests complain about it, then the hotel got it fixed, but it stop working again the next day. The problem is, their rooms are on the 5th floor and their only access is that one elevator or the stairs. So imagine if after a long relaxing day by the pool, you have to climb 5 stories by using the stairs.

During breakfast everything is quite chaotic. No one was available to greet the guests or register them at the restaurant entrance, because every staff is already busy handling dirty dishes and cutleries. Basically anyone can just come in and pretend to be a hotel guest and have free breakfast. There were also several situation when you want to request the staff for something, like tissue or knives, they simply ignore you and proceed with their chores. There are around 700 guests in the hotel, everyone is having breakfast at the same restaurant, but only less than 10 staff is available to handle everything. What a mess!

The food at breakfast, also does not have 5-star quality. The sausages and meat balls are just cheap quality. 99% is flour and just 1% meat. Some of the local dishes are just bland, like the Balinese fried rice.

The food quality at dinner is even worse for Indonesian cousine. The Indian cousine is fantastic. But the food served at dinner at Waterfall restaurant is just bland. Lack of seasoning. Ayam Taliwang is worse than the street food quality. Pork ribs also taste worse than the ones served in ordinary restaurants outside the hotel. Surprisingly, it's a recommended menu. Did the hotel hired a street food chef?

The chef is also handling food orders in the wrong way! We arrived first and ordered first for dinner at the restaurant. Waited for 1 hour, but the food is not ready yet. Another guest arrived 30 minutes after us, ordered exactly the same menu, and they got served first. Other guests are also complaining about the waiting time. I've never encountered a restaurant in a 5-star hotel deliver food in 1 hour and easily get skipped by other guests. Other 5-star hotels can serve it in 30-40 minutes max. This is zero-star service!

The staffs near the pool also does not care if you exist or not. The procedure is to give them your pool card in order to get towels for swimming. Unfortunately, the staff handling it, is often not available. So we get confused on whether we can just serve ourselves or not. At that time, there are 3 other staffs within 1 meter distance, who practically ignored me. No one was willing to offer assisstance, as if they don't care if I exist or not. They just mind their own business. This is zero-star service!

In short, I recommend you go to other 5-star resorts if you really want to experience 5-star quality services.
Date of stay: February 2024
Trip type: Travelled as a couple
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Vineet Mahajan, General Manager at Ayodya Resort Bali, responded to this review
Responded 18 Feb 2024
Dear Death Star,

Thank you for your review of our resort. However, we are unable to find your booking details or any pending messages in our WhatsApp system, nor have we received any reports of such incidents. There seems to be a disconnect, and we kindly request you to contact me directly via email at vineet.mahajan@ayodyaresortbali.com with further details. This will enable us to look into the matter and make any necessary amendments accordingly. Guest feedback is crucial to us, and we take it very seriously. Our team works hard to create memorable experiences, and your points and personal preferences are well noted.

However, we would like to address a few discrepancies in your review for the benefit of the wider audience researching our resort for an authentic and memorable holiday experience in Bali.

Ayodya Resort Bali takes pride in offering authentic and traditional Balinese Architecture, based on the theme of Ramayana and inspired by the water palace. It is indeed one of its kind where traditional Balinese architecture has been preserved. Despite the challenges posed by Covid-19 and the pandemic, we have consistently invested in upgrading our resort and facilities rather than cutting costs. We remain committed to preserving the tranquility and authentic Balinese experience at the resort.

Our resort rooms are spread over 5 floors, which can be accessed by ten different elevators in both wings, combined. The rooms are allocated as per the guest's preference, and being in a tropical climate, scheduled preventive maintenance of the elevators is conducted by the professional team for the safety of all our guests and colleagues.

Regarding breakfast and dining experience, we offer a wide selection and choice with local flavors and high-quality fresh ingredients including Balinese, Indonesian, Indian, and international dishes, juices, fresh tropical fruits, flavored yogurts, cereals, pastries, soups, an egg station, cured and cooked meats, cheese, and more. The hot dishes menu is changed cyclically to ensure our guests can enjoy local flavors. The Food and Beverage service team is always present on the floor to ensure that our guests are served without intruding into their personal space for an enjoyable holiday. There is a full brigade of talented chefs and service team to ensure all our guests are served in time and they savor the cuisine and dining experience while enjoying their holiday in Bali.

We offer a choice of 5 different venues and cuisines for dinner at the resort – Ayodya Beach Club & Grill for a sea-side dining experience, Genji – Teppanyaki & authentic Japanese Cuisine, Waterfall – Balinese & Indonesian Cuisine, Java Hut – Sandwiches and light meals, Surfer’s Corner – International pool-side food, and Ganesha ek Sanskriti - Authentic Indian Cuisine. Additionally, 24-hour In-Room Dining is available with a mix and choice of an international menu. In case of any dietary and special requirements, our beverage team is more than happy to prepare special food for our guests. Moreover, guests can enjoy the Indonesian Barbeque for Dinner and live cultural performances at Balinese Theatre every Wednesday and Saturday, subject to weather conditions.

Our people are our true asset, who have been with us since opening, despite all the highs and lows - we are extremely proud of them for delivering authentic Balinese hospitality consistently in the past and are committed to delivering in the future too. We will continue to invest in the right talent pipeline and employment opportunities within the local community for the young and talented future leaders.

We are truly saddened to read that Bali and our resort did not meet your expectations. We sincerely hope to welcome you back one day to this magical island for a memorable stay on the "Island of the Gods."

Best regards,

Vineet Mahajan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 16 February 2024

Staff and facilities were excellent. My children really loved the stay. Tried food at both waterfall restaurant and grill restaurant by the beach. Ambience of the restaurants are really good and food was delicious. Overall experience at the resort was excellent.

Room tip: Try to find out the activities arranged for the guests so that can utilize the opportunities maximum.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Vacation09914233932
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vineet Mahajan, General Manager at Ayodya Resort Bali, responded to this reviewResponded 17 February 2024

Dear Vacation09914233932,

Thank you for choosing Ayodya Resort Bali, for your family vacation. We are thrilled to hear that you and your family had an excellent experience with us.

It brings us great joy to know that both our staff and facilities exceeded your expectations. Ensuring the comfort and satisfaction of our guests, especially families, is our top priority, and we're delighted that your children enjoyed their stay as well.

We're pleased to hear that you had the opportunity to dine at both our Waterfall Restaurant and our Grill Restaurant by the beach. It's fantastic to know that you enjoyed the ambience of our restaurants and found the food delicious. We take pride in offering a diverse and flavorful culinary experience for our guests to enjoy.

Your kind words mean a lot to us, and we're thrilled that you had an overall excellent experience at our resort. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.

Warm regards,



Vineet Mahajan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2024

I don't understand how hotel stars are given but I wouldn't call this resort 5 stars. The staff are amazing and the beach is beautiful but the amenities are average.
I booked the Grande Room, which is dated with an old shower and a bed that is less than average.
The resort restaurants all have a similar menu, with hardly any Indonesian options. Although, the breakfast buffet at the Waterfall Restaurant was great.
Also, many parts of the hotel is under construction, including the waterslide so keep that in mind if you are taking kids.

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Luna E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vineet Mahajan, General Manager at Ayodya Resort Bali, responded to this reviewResponded 9 February 2024

Dear 723lunae,

Thank you for sharing your feedback about your recent experience. We appreciate your views and value your input.

Guest feedback is incredibly important to us, and we take it very seriously. Every member of the team has been working very hard to create memorable experiences. Your points and personal preferences are well noted.

At the resort, we believe that our young guests and families are the heart and soul of the resort. Therefore, we are continuously adding features and facilities for their comfort.
 
The kids play area and water slides are the new addition to the resort, so that kids and families can enjoy the time together. The project is scheduled to be finished in the next 6 days and the water slides with the splash pad will be open to families to enjoy.

Mini Golf, Pool, Chess, Bocce, Squash Court, Gymnasium, and Activities 24-hour gymnasium, recreational facilities, pool basketball, water polo, bicycles, kids club, board games and more are complimentary for our guests to spend the quality family time together. Apart from the above, there is a daily schedule of resort activities for adults, kids, and cultural activities at Bale Banjar for our guests to enjoy their vacation in Bali.


Dining Options: We offer a choice of 6 different venues and cuisines for dinner at the resort – Ayodya Beach Club & Grill for a sea-side dining experience, Genji – Teppanyaki & authentic Japanese Cuisine, Waterfall – Balinese & Indonesian Cuisine, Ganesha ek Sanskriti - Traditional Indian Cuisine, Java Hut – Sandwiches and light meals, and Surfer’s Corner – International pool-side food. 24-hour In-Room Dining is also available with a mix and choice of an international menu. In case of any dietary and special requirements, our culinary team is more than happy to prepare special food for our guests.

We understand that our property may have elements that reflect the rich history and culture of Bali, and we continuously strive to improve and update our facilities to meet the expectations of today's guests while preserving the unique charm of the past and “Bali”.

Your feedback is valuable to us, and we take it seriously as we work on ongoing preventive maintenance and enhancements. We hope that you will consider visiting us again in the future to see and enjoy all enhancements.

Should you wish to discuss more in detail, please feel free to contact me directly on my email vineet.mahajan@ayodyaresortbali.com

Best regards,


Vineet Mahajan 
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2024

Booked a five night stay through the Luxury Escapes All-inclusive deal for a family of 5 with 4 teens.
By far the best holiday option with older kids, no looking for restaurants or meal options or constantly getting your money out to buy food.
Food was amazing, adjoining rooms were huge and when they say All-inclusive it means fill-your-boots…. Food, drinks and any alcoholic beverages you desire (except the top shelf cognac).
The Resort and staff were spectacular, kids were in awe when we arrived and still couldn’t quite grasp that you can get anything on the menu.
Excellent value for money and will be back.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank Amena B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vineet Mahajan, General Manager at Ayodya Resort Bali, responded to this reviewResponded 6 February 2024

Dear 816amenab,

Thank you for sharing your enthusiastic feedback about your recent stay with us! We are thrilled to learn that you and your family had an amazing experience, especially with the Luxury Escapes All-inclusive deal.

It's wonderful to hear that the all-inclusive package made your holiday stress-free, allowing you to enjoy the exceptional food and drinks without any worries. We're glad the adjoining rooms were spacious and accommodating for your family of 5 with teenagers.

Your appreciation for the amazing food, the spectacular resort, and the attentive staff means a lot to us. We're delighted to have exceeded your expectations and that your family had a memorable time.

We appreciate your kind words about the excellent value for money, and we look forward to welcoming you and your family back for another fantastic stay.

Thank you for choosing us, and we can't wait to host you again!

Warm regards,



Vineet Mahajan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2024

The resort offers the best Balinese experience! We truly enjoyed our stay! The staff was very friendly and helped us with every request we had. We loved the Balinese dancing show offered in the lobby. If you’re not interested in staying the most luxurious hotel, you should try this one. We would definitely visit the resort again!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lapusan O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vineet Mahajan, General Manager at Ayodya Resort Bali, responded to this reviewResponded 22 January 2024

Dear Lapusano,

Thank you for choosing Ayodya Resort Bali and for sharing your positive experience with us. We're delighted to hear that you found our resort to offer the best Balinese experience, and we appreciate your kind words about our friendly staff.

It's fantastic to know that you enjoyed the Balinese dance show in the lobby at Bale Banjar, which is part of the scheduled daily cultural activities for our guests to learn and enjoy the rich Balinese culture. We strive to provide an authentic and memorable experience that captures the essence of Balinese culture, and we're thrilled that we could contribute to your enjoyable stay.

We're grateful for your recommendation, and we look forward to the opportunity to welcome you back for another wonderful visit in the future.

Best regards,



Vineet Mahajan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2024

I had the best holiday with my kids at Ayodya Palace. Bina, the palace manager, was amazing as she suited us with every need we asked for. I would 100% come back here and recommend it to anyone coming to bali

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Alpay F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vineet Mahajan, General Manager at Ayodya Resort Bali, responded to this reviewResponded 19 January 2024

Dear Alpay F,

Thank you for choosing Ayodya Palace for your holiday, and for taking the time to share your positive experience. We're delighted to hear that you had the best holiday with your kids at Ayodya Resort Bali.

It's wonderful to know that Ibu Bina, our Palace Manageress, played a key role in ensuring your stay was comfortable and met all your needs. Providing excellent service is our commitment, and we're glad to have exceeded your expectations.

We appreciate your recommendation and look forward to welcoming you back to Ayodya Palace on your next visit to Bali.

Best regards,



Vineet Mahajan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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