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Alex Kuan
Indonesia

The laguna resort n spa at Arwana Modernization resort is the Best and leading by Master Chef Alexander Chong

5.0 of 5 bubblesReviewed 19 May 2024via mobile
Service Praise:

Warm Hospitality: Commend the attentive and friendly service. All services and supervisor at" Arwana" and feel welcome and comfortable.Efficiency: Highlight any prompt service, quick refills, and helpful recommendations provided impeccable service, making our dining experience truly enjoyable.”

Chef Appreciation:

Live Cooking: If there’s live cooking, express admiration for the Master Chef Alexander Chong skill and creativity. Describe the excitement of watching dishes come to life.Innovation: Acknowledge the chef ability to balance tradition and innovation. Unique twists on classic recipes “Masrer Chef Alexender Chong’s live preparation of appertizer to dished to us it was mesmerizing. His modern take on this specialty was a delightful surprise.” Thank you're shared to us your story of dished it was amazing and we're really enjoyed it. Appreciate that your hospitality and with all Chefs as well.

Authenticity and Modernization:
Balance: Appreciate " Arwana" restaurant maintains authenticity while adding modern elements kick, yet the presentation.
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this review
Responded 5 weeks ago
Dear reviewer,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for staying with us and for the incredible good review on TripAdvisor. We're thrilled to hear that you have had a wonderful and enriching holiday experience with us. And your highlight on the culinary experience with Chef Alex has really warmth our hearth.

Once again, thank you for your visit and look forward to seeing you back to create more enriching experience with us.
Kind regards,
Lucia Liu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,696)
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Reviewed 17 May 2024

Great location, friendly staff, excellent restaurants, and top-notch service! We are currently staying at the resort in May 2024. They acknowledged our Silver Elite status by offering an upgraded room and breakfast at their restaurant, which serves an international buffet. Every morning, Ayu surprised us with wonderful and delicious special dishes, and we enjoyed reserving the cabanas. We are already making plans to come back here next April or May.
Mr. & Mrs. UNAL

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Voyage782087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 18 May 2024

Dear Voyage782087,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for taking your precious time for highly rating us and having chosen our resort as your preference stay.

We are thrilled to know you have had a wonderful stay and that our amenities, facilities, and service rendered by Ayu have meet up to your expectations in making your stay at The Laguna Resort & Spa was enjoyable one. It was a pleasure to acknowledge your Silver Elite status with an upgrade.

Certainly, we look forward to welcoming you back next April or May with another memorable experience.

Kind regards,
Lucia Liu
General Manager

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Reviewed 15 May 2024

Was absolutely blown away by this resort. The Lagoons are such a unique and fun design if you want something more than just a pool or beach environment. My wife and I had a swim up pool room and I loved just jumping off of my terrace into the water every morning for a quick pick me up. The room was well designed with the lighting and modern accommodations. Room service and house keeping were always timely and proficient. The breakfast buffet was amazing with so many different options of food and drink. My wife and I couldn't stop eating and drinking even though we were full. The other restaurants, spa, gym, bar, etc on the resort were all very fancy and wonderful as well. However, the one thing that stands out the most about this resort is the staff. They were by far the kindest and most diligent hotel staff we encountered on our honeymoon. They all knew our names and always greeted us with a smile whenever we stepped out of our room from the front desk to even the gardeners; all of them. Everyone went out of their way to make our experience more enjoyable by whatever means they could and that kind of attentiveness was something me and wife really appreciated. Would definitely recommend to anyone who wants a luxurious, relaxing stay in Bali.

Room tip: Plenty of local cuisine and shops nearby along the beach. As well as Hindu religious sights
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tour28929983184
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 15 May 2024

Dear Tour28929983184,
Warmest greetings from The Laguna Resort & Spa, Nusa Dua!
Thank you for sharing such a glowing review of your stay at the resort! It sounds like you and your wife had an unforgettable honeymoon experience. The unique lagoon design of the resort, combined with the luxury of a swim-up pool room, seems to have added a special touch to your mornings.

Your praise for the well-designed room, timely room service, and extensive breakfast buffet highlights the high standards maintained by the resort. It’s great to hear that you enjoyed the variety of food and drink options so much that you couldn’t stop indulging!

The standout feature of your stay appears to be the exceptional staff. The fact that they knew your names and greeted you with a smile at every opportunity speaks volumes about their dedication to creating a welcoming and personalized experience. Their attentiveness clearly made your honeymoon even more special.

Thank you for recommending the resort to others seeking a luxurious and relaxing stay in Bali. Your detailed and enthusiastic review will undoubtedly help future guests make their decision. Wishing you and your wife many more wonderful travels together and look forward to seeing you both back.

Kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

We have been to Bali 6 times in the past 10 years. Coming from North America it is a long journey however it is worth it. Initially we stayed in 2-3 different hotels for a few days each over a 2 week period. Several years ago we started to stay in Laguna... first for a few days, then a week and this time we spent the whole time in Laguna in Nusa Dua. Nusa Dua is a gated community which feels private compared to the hustle and bustle of the busy Bali traffic. The facilities with the restaurants, gym, spa, pools and beach are fantastic. Many resorts can compete with the similar facilities however the difference at Laguna are the people. The hospitality of the staff makes it like we have arrived at our vacation home. From the moment we arrived, we were enveloped in the warmth of Balinese hospitality, with familiar faces like Suka, Suardika, Agus, and Dewi from the restaurant and the pool greeting us like old friends. Our experience was elevated to new heights this year with introduction of Lucia, Verina, Nizel and Alex. Each and everyone of the hosts here reminds us of why we return. Everyone is so welcoming.

The grounds are well maintained and in the morning as we go to the Banyubiru restaurant for the beautiful breakfast we are greeted with Selamat pagi (good morning) with the people who are preparing the pool area for the guests for the day. The beach area there are the local vendors which stop to chat even if you are not buying. The rooms were updated during the COVID period and are well decorated and maintained.

Recently we were in Phuket staying in Marriot hotels and Laguna is the benchmark we compare with.. Stayed in two different hotels in Phuket and Laguna still lands on top.

Laguna, Nusa Dua, Bali... we will see you again soon!

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeff C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 15 May 2024

Dear 1648REjeffc,

Warmest greetings from The Laguna Resort & Spa!
Thank you for being continue being our loyal customer. Your detailed and heartfelt account of your experiences there really captures the essence of what makes a stay at Laguna so special. It’s wonderful to hear how the hospitality of the staff has made such a lasting impression on you, making Laguna feel like a home away from home. From the warmth of familiar faces to the exceptional facilities, it’s clear that Laguna offers more than just a place to stay—it offers a welcoming and enriching experience.

Your journey from trying multiple hotels to exclusively choosing Laguna shows made us very happy. The personal connections you’ve formed with the staff, from Suka, Verina to Alex, highlight the genuine care and friendliness that make your visits memorable.

Thank you for sharing such a glowing review. It’s evident that Laguna has set a high standard for your travels, and I’m sure many future guests will find your insights invaluable.

With kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024 via mobile

My wife and I stayed in Laguna Marriott in early May, to say that the service was superb is an understatement, it was absolutely brilliant! Just one of many examples of the exceptional customer service; we were approached by a staff member who asked if there was anything they could provide, it was just as I was about to try and position my phone on a statue to take a pic of my beautiful wife and I, as we were dressed for dinner. The staff member offered to take the pic for us, and then went on to walk us to several more perfectly landscaped areas for more pics. I think seven in total. My wife and I agree that these are some of best pictures we have of us, and this is just one of many examples of the outstanding customer service we received.

We have more examples of how the hospitality management, housekeeping and restaurant staff went above and beyond to make us feel special and ensure our stay was perfect. The room had a swim out to a salt water lagoon, gym, sauna, steam and spa were immaculate, appeared new, spotless.

Thank you to all the wonderful staff including Ary, who made of our stay a wonderful memory.

Kulbir & Suri

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Suri B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 5 May 2024

Dear Suri B,

Warmest greetings from The Laguna Resort & Spa Nusa Dua, Bali!

Thank you for having chosen our resort as your preference stay. It's a true honor that we were able to host you at our Paradise Island, Bali!

We are delighted to know that our facilities and exceptional service rendered by our team especially Ary exceeded your expectations in making your recent stay was marvelous and wonderful one.

Once again, thank you for choosing our resort and certainly we are looking forward to welcoming you back with more enriching stay with us.

Kind regards,
Lucia Liu
General Manager

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Reviewed 30 April 2024 via mobile

We attended a conference at this hotel and then a couple of days relaxing. Beautiful hotel with very attentive staff.
Rooms very clean and modern.
Lovely sunbeds.
Beautiful breakfast nothing is too much trouble.
Would definitely recommend this hotel

Date of stay: April 2024
Trip type: Travelled on business
Thank Roy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 1 May 2024


Dear Roy W,
Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!
Thank you for chosen The Laguna as resort for your conference and relaxing. We are happy to learn that you had a pleasant stay and that we contributed to making your experience at The Laguna a delightful and exciting one.
On behalf of the team, we certainly look forward to welcoming you back in the nearest future.
Kind regards,
Lucia Liu
General Manager

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