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Reviewed 25 January 2023

We chose The Laguna due to the proximity to an event we were attending at the Peninsula Island (short, comfortable walking distance) and was pleasantly surprised by how much we enjoyed the place. Absolutely loved the pools (all hotels should have saltwater pools) and how amazing the beach was. Calm, clean and fairly quiet if not for the Coca Cola regional event set up and sound tests (which was annoying and disruptive) and a neighbouring hotel blasting loud music for some reason. Despite that, we really liked the beach and wish we had a longer break. The room we got was spacious, with a balcony which we really liked. Service and staff were perfect, helpful, warm, friendly and efficient. F&B was amazing too, I think we had meals at all the restaurants for breakfast, lunch and dinner and loved it, although for Indonesian dishes I wish the kitchens would not tone down the spiciness - don't pander to European tastes! Anyway, great place to stay and would definitely stay here again, but hopefully without the noise and disruption from a Coca Cola regional meeting/event - some of their employees were awful, had to call security as they were partying loudly in the next room.

Date of stay: November 2022
    • Rooms
    • Cleanliness
    • Service
Thank 94fatinn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 25 January 2023

Dear 94fatinn,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

We are thrilled to know you have had an enjoyable and wonderful experience during your stay at The Laguna. Your high scoring and positive feedback will surely be shared to the entire team as I believe it would make them feel inspired and motivated.

Thank you for staying at The Laguna Resort & Spa, and we look forward to welcoming you back whenever you visit our Paradise Island, Bali!

Kind Regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2023 via mobile

Stayed here for 2 weeks. Beautiful resort, very clean. Nice rooms. Staff are very friendly and attentive. Good restaurants with vegetarian options. Shopping mall within walking distance. Definitely coming back.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank darkjac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 23 January 2023

Dear darkjac,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you so much for staying two weeks with us and learn that you stay was an enjoyable one.
On behalf of the team, we look forward to seeing you back in the near future.
Kind regards,
Lucia Liu
general Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2023

The Laguna has a collection of large salt and fresh pools so you can choose to be with the kids or hideaway on your own! There are kids activities but not a kids club where you can leave the kids.

Dining options are a trifle limited since one restaurant is closed for renovation but the menu is fine and breakfast is great (and with so many tables there never is a crush as in many other luxe resorts). Also it is a nice stroll to a nearby high end shopping mall with several excellent restaurants (Italian, Seafood, Indian etc.)

The staff is experienced (unlike several other hotels in Bali) and the service is polite, friendly and efficient.

One of the nicest Nusa Dua options especially if you are not into a Club Med environment!

Room tip: A portion of the hotel is under renovation so ideally get a room far away for that area
Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank David G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 20 January 2023

Dear David G,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for having chosen to stay at The Laguna recently and taking time to highly scoring us and giving us such kind feedbacks on Tripadvisor. We are pleased to know that you have had an enjoyable stay in our resort.

On behalf of the Laguna team, we look forward to welcoming you back in the nearest future.

Kind regards,
Lucia Liu
General Manager

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Reviewed 18 January 2023

We visited the Gym during our trip. Gym very clean and well maintained. Staff very friendly and professional. Agus offered a free one to one personal training and guided me during our training.
Thanks Agus! You are a Pro Bro!

Date of stay: January 2023
Trip type: Travelled with family
Thank khash99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 19 January 2023

Dear khash99,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

We appreciate your feedback however I believe your feedback has gone to page belongs to The Laguna Resort & Spa. You could direct your feedback to Sofitel Nusa Dua Tripadvisor page.

Thank you and have a nice day.

Kind regards,
Lucia Liu
General Manager

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Reviewed 17 January 2023 via mobile

This hotel is currently undergoing maintenance and upgrade work and at present is rather a big construction site than a place you will want to stay.

We have been before and it‘s usually lovely - and I‘m sure it will be even more so once done. But as of today, 17 January 2023, construction is in full swing. Jack hammers, drilling etc, especially near the beach, where you would usually want to relax.

We wanted to stay at this place but found out pretty much by chance that „some light renovation“ was going on. This info was hidden as one of three PDF attachments to an email. Nothing was mentioned on the phone, even though we had a few conversations with the front desk and reservation team. Luckily we saw that PDF, but I wanted to alert other travellers.

We chose another hotel nearby after all but went over to have a look - and I‘m very, very happy we did not stay here this time.

Of course it‘s important the hotel upgrades, but the staff should be trained to be a lot clearer about what‘s going on.

Date of stay: January 2023
Trip type: Travelled with family
4  Thank AHCH24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 18 January 2023

Dear AHCH24,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Allow me to thank you for taking your time on giving us such a valuable feedback. As we refresh the resort, it will inevitably cause some disruption. Every effort is made to minimize the inconvenience to our guests, regretfully, there are occasions when circumstances made our guests unable to enjoy their stay at best due to the essential nature of work.

Despite this, we certainly look forward on welcoming you back to The Laguna Resort & Spa once our resort are fully transformed by June 2023.

Kind regards,
Lucia Liu
General Manager

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