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AU$367
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Reviewed 31 October 2020

From the reception staff to the breakfast to the cleaning protocole during c19 the excellent confort of the room everything was fantastic.
Great team , perfect location , great experience deserve a perfect 10

Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Thierrymvci
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 2 November 2020

Dear hierrymvci,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!

We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent review and complimentary words has been shared to the entire team as I believe that they will feel very cherished and inspiring.

Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua.

With kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2020 via mobile

We were a group friend and thoroughly
Enjoyed our stay , it’s a beautiful property on the white sand beach and lovely food

The rooms are decent and beach side restaraunt is very good .

Staff is very helpful and kind

Will surely recommend and come back

Date of stay: November 2019
Trip type: Travelled with friends
2  Thank annietwalker82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 28 October 2020

Dear annietwalker82,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you very much for taking your precious time to posting on TripAdvisor page. We are pleased to learn that you have had an enjoyable stay from the beautiful resort with sandy beach, cuisine, nice rooms to the exceptional service delivered by our team.

We really appreciate your kind to recommend the resort to other traveler.

Once again, thank you and look forward to welcoming you back.

With kind regards,
Lucia Liu
General Manager

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Reviewed 5 October 2020

We had a great experience in a beautiful resort. Everything was perfect from the welcome to the restaurant service, without mentioning the facilities.
We had a charming attention from the team, it was my birthday and they brought us a cake in the room with flowers!
We will come back for sure. Highly recommended.

Date of stay: September 2020
    • Location
    • Cleanliness
    • Service
Thank olivierlB2782SY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 6 October 2020

Dear olivierIB2782SY,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

It was a great pleasure to hear how you and family were happy and enjoyed the service delivered by our team during stay and in addition it was your birthday.

Thank you very much for your great feedback and also for recommend the resort to other travelers.

We look forward to welcoming you and family back to The Laguna in the near future.

With kind regards,

Lucia Liu
General Manager

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Reviewed 30 September 2020

I usually do not post reviews, good or bad but I would like to make it an exception this time as my experience at Laguna was way above what I was expecting! Everyone at the resort went above and behind providing us with the most professional and highest level of services throughout the stay. The room upgrade was just amazing! Thank you everyone and special thanks to the staff and Chef at the Arwana Restaurant, the special attention and food was amazing, again thank you all and hope to see you again!

Date of stay: September 2020
    • Location
    • Cleanliness
    • Service
1  Thank MrSt3phan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 1 October 2020

Dear MrSt3phan,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for the compliment and for choosing The Laguna as your preferred resort on this "New Normal". Also, please allow us to say our utmost gratitude to you for sharing your experience with us on TripAdvisor.

We are very delighted to discover that you have had a remarkable nights with us and how impressed you with the luxury service delivered by our associates especially the associate and chef at Arwana who will surely be happy upon hearing your comments. By this review, this is another reason for me to proud of my dedicated team who did an extra mile to make our guest stay flawless.

On behalf of the entire team, we look forward to welcome you back. We will have another chance to offer more enriching and unforgettable holiday experience for you.

With kind regards,

Lucia Liu
General Manager

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Reviewed 24 September 2020

I love how spacious the villa is, looks exactly like in the pictures. The staffs are very kind too. However the highlight of my trip was not only how big the villa is and how hospitable the staffs are, it's the food! OMG I tried all from breakfast, lunch, dinner all taste great! The restaurant itself, Arwana Restaurant, is an award winning so no wonder.. You should try the Megibung Dinner if you're into Balinese Local Cuisine and try Global Explorer it's a themed Sunday brunch with extraordinary all-you-can-eat food!

Room tip: Ocean View Villa
Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
Thank kensugijanto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 25 September 2020

Dear F1748XYkens,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for posting a very positive comment on TripAdvisor after having chosen our resort as preference stay during “New Normal". We are pleased that you have had a wonderful experience while staying at the Laguna with the spacious villa, friendly service rendered by our team and the most important is the cuisine which you really love.

Together with The Laguna team, we look forward to welcoming you back to create more exceptional holiday experience with us.

With kind regards,

Lucia Liu
General Manager

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