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“Paradise Re-Visited again and again”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #8 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 23 August 2008

We have just returned from Laguna Spa after an eight day stay
and once again we have nothing but praise for the Resort, Staff,
accomodation, grounds, food etc...wonderful.
Our first stay at Laguna Spa was 1999 and we have been drawn back time and time again by the memory of delightful staff, beautiful gardens, the relaxing sound of waterfalls and cascades,
soft breezes from the Indian ocean, excellent service and
very pleasant accomodation.
Situated at Nusa Dua, you are away from the maddening crowds and sounds of traffic. Drive through the gates of Nusa Dua and you will relish the atmosphere of calm.
For those with stressful lifestyles at home and in the workplace,
this is the perfect holiday location. You will recharge your batteries here.
For those looking for night life and noisy shopping streets, stay away, this is not for you.
This Resort offers its guests beautiful memories to take home,
of charming staff (that you will never forget) and after a hard day
at the office, just close your eyes and remember the gardens and
lagoons of The Laguna Spa.

  • Stayed: August 2008, travelled as a couple
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2  Thank JUELLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,630 - 2,634 of 3,456 reviews

Reviewed 23 August 2008

Bali, well i never thought i would ever return. Boy, i was proven wrong. From the moment we touched down we both thought we were royalty. The smile on the Balinese people is worth gold medals all around. If i were a millionaire they would all be coming to my home and treated to the 5 star treatments that we received. Anyway enough of that talk till later on.

To David and the team, although we never got to meet you personally the professionalism of the team reflected on how well a resort of this calibre should cruise. A personal greeting, escorted to room 115 lagoon access i should say, the only way to go, but if you can't get one of these rooms you will not be disappointed, as we met people who were staying in staying in garden view rooms who were just as impressed.

Coffee and chocolates arrived in minutes of request from our butler Tom and the white chocolates were divine.

Popping open a bottle of French bubbly started day one of our 5 night stay in paradise as the sign at the entrance of the resort says.
The waters of the lagoon got the better of me so in i go. Sun beaming down, 30 degrees how could one resist.

5 nights could easily i wish turn into 5 years. Would you like a drink from the bar sir, Bintang thankyou, make that two please, remembering i was not alone by the gentle nudge from my wife.

Pizza followed, i thought of the waist line but who cares after all you are in paradise and if you are really care the fitness centre will more than accommodate your every need. But i needed to save room for the excellent cuisine the resort has on offer. Mee Goreng was on the cards there were no second thoughts and with views of the ocean a white wine in hand what more can one say.

Waking the next day, was omelettes or cereal on the menu for breakfast, it really didn't matter as everything was there even a continental breakfast bar for those on the move, Cafe Lagoon will please every connoisseur. By the way Putra is a great host it is like you have known him for years. Save room for lunch, don't get too carried away.

Afternoon tea at Mayang Sari is a must, sampling pastries and cuisine the restaurant has on offer is the best way to go.

By now it was time to get back to the pool for a little gentle exercise meaning pool volleyball, one has to do something. It was southern hemisphere v northern and for someone of the 40 club i led the southern to a great victory. Well done.

Not forgetting my room and pool access we head back their but not before a challenge of another game and time for tomorrows rematch.
With huge beds and LCD screen and DVD player on call you can get very comfortable but you do want to enjoy what this resort has on offer so it’s back to the pool i go and to capture the sun i came in search of and the tan i got who needs a solarium.

The amenities in the bathrooms are fantastic catering for your every need. I thought i had the best shower in town but i know now i only get the silver medal. With a big bath and bath salts you could lay there forever not forgetting a glass or two of bubbly.

Slippers, bathrobes everything you could want is there.
The Laguna Resort and Spa is there to please and you cannot go wrong. Don't forget to get a massage by the beach, you are in heaven even if you are ticklish like me, an hour is well worth the laugh.

The ladies and gentlemen at reception and concierge are the best with any of our requests met there and then. It was sad to see people checking out and returning home knowing that our turn was soon to come, but hey we all know that just around the corner we will return.

So David, thank you very much to your self and the team for making our stay a very memorable experience. I will be telling friends and colleagues of your resort so that they can share the same experience as we did. We can only wish we were their today. To all the guests that are with you today, Enjoy. Look forward to meeting you in the not to distant future.

Regards,

Dean Potaka

cc David Cuddon
General Manager
The Laguna Resort & Spa, Nusa Dua Bali
E-mail: david.cuddon@luxurycollection.com

  • Stayed: August 2008, travelled as a couple
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2  Thank 5StarPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2008

If only the whole world was as serene and utopian as the Laguna Resort and Spa...take me back to the blue lagoon with gentle franjipani breezes and technicolor bouganvillias.
Always service with a smile, performed above and beyond the call of duty. Fragrant, spacious garden of Eden. Food prepared with loving consideration for fussy vegetarians like us. Staff always ready to return our babies blown kisses. Really only regret about this paradise was having to leave after a glorious week. But we'll be back next chance the Gods grace us with such a magical holiday.
To all the staff, squirrels and nature devas there- Aum Swasti Astu, Thank you.

  • Stayed: August 2008, travelled with family
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2  Thank caroline037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2008

overall beautiful hotel, 99% renovated, large pools, elegant decoration, average tastes in the restaurants, lacking of evening entertainment. the room was very dissapointing.it wasn't as spacious as in other asian 5 star hotels we have been to and especially the bathroom was small and partially renovated. only the first day brought us complimentary fruits and no more for the other days. no orchids in the pillows or decorative towels in the rooms(very common and nice touch in asian 5 star hotels) or a chocolate for good night. the beach was nice but hard to find a sunbed.
in general it was a nice hotel but next time to bali perhaps we will try something different.

  • Stayed: August 2008, travelled as a couple
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4  Thank alex12013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melipan, The Laguna, David Cuddon, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 31 August 2008

Dear Ms. Telis,

Warm greetings from Bali and The Laguna Resort & Spa!

Many thanks for taking time to provide onlide feedback on your recent stay with us. This feedback is invaluable to us in our guest to provide consistently exceptional experience to all our guests.

I have shared your feedback with my team for our immediate review and improvement is made forwith.

Once again, thank you and we do hpe to welcoming you back to The Laguna Resort & Spa in the future.

Best wishes,
David Cuddon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2008

Nice hotel in general, well located and well maintained.

Stayed in a nice superior room, with separate shower, spacious and well furbished. Had a chance to see the standard room, not that nice, oldish bathroom (although they say they have just refurbished the rooms). If you plan to stay at the Laguna, treat yourself to the larger room, it is worth the money.

Service is good, the concierge team will arrange any kind of reservations and day-trips for you.

Breakfast by the pool is very good and pleasant. We have not tried the other hotel restaurants as there are many places to have dinner at nearby (much cheaper than the hotel restaurants). There is the Bali Collection with many stores and restaurants at a 5-minute walk.

A tip: do not use the hotel airport transfer, it costs 23$ per car whereas the normal taxi costs about 6-8$.

  • Stayed: July 2008
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1  Thank Sophie_Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelaguna, David Cuddon - General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 29 August 2008

Dear Ms. Sophie

I thank you personally for taking some of your precious time to write a review about The Laguna on this wonderful website.

I am glad to learn that your recent experience with us was enriching and distinctive and value your opinion of our bathroom in deluxe rooms.

We are in our ongoing effort to improve our service and facilities and such feedback will enable us to better perform in the future.

I hope to welcome you back to The Laguna in the not too distant future!


Warmest regards from Paradise

David Cuddon
General Manager
The Laguna Resort & Spa
E-mail: david.cuddon@luxurycollection.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#6 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range: $196 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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