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AU$489
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AU$477
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onyourtrip2021
World class hotel and staff
5.0 of 5 bubblesReviewed 22 May 2023
We stayed in a Cliff oceanview pool suite for 8 nights. A superb room- stunning views, plunge pool, beautifully maintained by housekeeping, spacious and beautifully decorated. Access to the Cliff lounge for delicious breakfasts and afternoon teas was a highlight. Exceptional staff from the Cliff Lounge Manager and Assistant Manager through to all serving staff who are so thoughtful, observant and provide brilliant service. We had most to do with Adi, Maria, Dewi, Rita who were delightful but everyone we came across helped make our stay outstanding. Our favourite restaurant was the Japanese one but all of them were fabulous. The pools and surrounds are stunning. This is the best hotel we have ever stayed in and every staff member contributes to this. Amazing!!Thank you also to Luxury escapes for a fabulous package too. Robin
Date of stay: May 2023
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,435)
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Reviewed 22 May 2023

We have stayed 8 nights in a Cliff Pool Ocean view room in the most wonderful hotel we have ever experienced. The room is spacious, beautifully positioned for the view of the plunge pool, gardens and ocean views. The room was beautifully kept throughout our stay. The Cliff lounge offers a delicious and varied breakfast and delightful afternoon tea. All the staff at the Cliff lounge are exceptional. They are observant, helpful and very focused on ensuring guests are happy and have everything they wish for. We would like to acknowledge and thank in particular the Manager Wayan and Assistant Manager Amar of the Cliff lounge in addition to Adi, Maria,Rita,Dewi however the others were all exceptional too. The staff are so well trained in this hotel. We ate at all the restaurants and the food was fresh, tasty and nicely presented. Our favourite was Izakaya! Thank you again so much for an amazing stay. Robin and Matt

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Robin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 May 2023

Dear Valued Guest,

Thank you for your stay at The Apurva Kempinski Bali and your wonderful review ! We are thrilled to hear that you had an enjoyable experience and our staffs had contributed to make your stay even more enjoyable. We are looking forward to welcoming you back for many more visits to come!

Warm regards,
Management of The Apurva Kempinski Bali

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Reviewed 17 May 2023

The hotel ambiance is top amazing, beautiful entrance, an outstanding lobby with an ocean view and a beautiful garden, and the design is really WOW

The team is very helpful, nice breakfast, and beautiful swimming, and the beach view is so gorgeous.

The rooms is beautiful, and the garden on the beach is so beautiful

Its huge hotel property, for guest, staying a bit far from the lobby, the buggy services are available all the time.

Each staff communicates with the guest through WhatsApp, which speeds the process

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank joonbond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 May 2023

Dear Valued Guest,
We are thrilled to hear that you had a great stay with us and that our staff was able to make your experience even better. We take pride in providing excellent service and accommodations for our guests, so it is always gratifying to receive such positive feedback.
We hope to have the opportunity to welcome you back to The Apurva Kempinksi Bali in the future.

Warm regards,
Management of The Apurva Kempinski Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2023 via mobile

Just got home from a 5 night stay at this resort and it is absolutely incredible.
It looks like an absolute palace
We were in the junior private pool suite and had views of the pool and playground/garden areas

Positives- being on a cliff/on the ocean it’s a lot cooler than being in kuta so that was a nice break from the heat haha

The staff are all so kind and helpful- nothing is too much for them and they are always willing to help with a smile. I want to specifically mention Aryathi who works in the Pala restaurant, she made our stay welcome and was so pleasant every morning at breakfast- she does her job well and goes above and beyond and should definitely be recognised for her hard work- hope to see you again on our next visit Aryathi!
Raki & Ari Harta cleaned our rooms each day and the place was spotless and we are very messy with a toddler haha so they did a wonderful job and my little girl loves the towel animals they made for her 🥰

The pool is amazing- has a great kids area with 4 different slides

Gardens and surrounds are beautiful. Beach is great

Plenty of restaurants to choose from

Room was huge and absolutely immaculate

The lobby even is just absolutely stunning! There literally isn’t a thing wrong with this place everything is just beautiful 😍😂

There is a buggy service to take you wherever you need around the resort- my daughter loved this!

Food was always delish!

Negatives- only negative I have is we had a package deal through luxury escapes and it included meals, drinks etc
All soft drinks, coffees etc were included in the club lounge all day- our meals were included at specific restaurants but the drinks weren’t
So it was for example almost $7AUD for a coke at lunch but I could get the same thing for free all day every day at the club lounge
Would have been good for soft drinks, juices to be included with lunch/dinner

We had an absolutely wonderful stay and will definitely return one day 🥰

Date of stay: May 2023
Trip type: Travelled with family
Thank Alexandra3737
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 May 2023

Dear Valued Guest,

Thank you for taking your precious time to share the review with us. Meeting the expectations of our Guests will always be our uppermost priority, and your comments have certainly been most helpful in ensuring our future improvements. Again, we appreciate your feedback and hope to have another opportunity to welcome you back again in the future.

Warm regards,
Management of The Apurva Kempinski Bali

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Reviewed 17 May 2023

We had the most amazing time at this resort. We have stayed many times in Bali at other lovely resorts but none can compare to the Kempinski. We stayed in a Cliff private pool Villa for 11 nights it was fantastic, the villa, the service, the food it was all second to none. The staff are just so accommodating and genuine and we cannot speak highly enough of them, they were all fantastic!!!
The cliff lounge staff all became our friends but we must make very special mention of Mahaa who made sure our stay was very special even on her days off.
Our room attendants we the most wonderful young men and could not have done more for us so a very special mention to Raka and Gale and I cant remember the other young mans name (sorry) We will certainly be back!!!!!

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Voyager63786391484
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 23 May 2023

Dear Valued Guest,

It has been truly a pleasure to read your review, and we thank you for choosing The Apurva Kempinski Bali for your holiday.

We have treated your description as a success story, and your thoughtful comments confirm that we are definitely on the right track with our numerous efforts and attention to detail. We will be honoured to welcome you again to surpass this experience.

Warm regards,
Management of The Apurva Kempinski Bali

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Reviewed 17 May 2023

From checking in to our villa, with the assistance of our Villa agent Wika, to the stay, the opulence, Koral restaurant and the whole grandeur of this place, simply faultless!! We were checked in separately in the villa lobby which made us feel kinda special. Our 2BR villa was beautiful and everything well thought out and of the highest quality. We travelled with our 16yr old daughter and she had her own upstairs suite which she was pretty happy about. We had breakfast and afternoon tea catered for in the villa lobby. The choices and variety was very good. The hotel caters for everything and the quality is just impeccable! Definitely a place to be proud to have experienced and will recommend and return to.

Date of stay: May 2023
Thank JacquiandPraise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 19 May 2023

Dear Valued Guest,

Thank you for sharing your valuable feedback. We are pleased to hear that you enjoyed your stay with us. This fantastic feedback with pleasure we have shared with our team. Once again, thank you for recommending us and we look forward to welcoming you back at The Apurva Kempinski Bali on your next visit to Bali.

Warm regards,
Management of The Apurva Kempinski Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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