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Lee

Do not BOOK be warned.

1.0 of 5 bubblesReviewed 12 July 2022via mobile
Do NOT book this hotel is an absolute disgrace! Not what is advertised at all. I’m the middle of no where near to nothing near. Major busy Road! The hotel is falling apart in need of major renovation. Health & Safety issues everywhere. The rooms are dirty and falling apart. The pool areas are derelict like walking through waste land in the infinity pool area. Honestly we could not believe our eyes when we seen it. We booked for 7 nights safe to say we stayed one and moved to Melia Benoa.
Date of stay: July 2022
Room Tip: Do Not Book here
Trip type: Travelled with family
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24 - 29 of 240 reviews
Reviewed 9 June 2022

Do not book this hotel., totally misleading. Bar does not open at all. Major road outside ,car park and reception area are as one. I wish I could upload a video. Can't wait to ho home and I've only just got here

Date of stay: June 2022
Trip type: Travelled solo
4  Thank N311ILlynneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2022 via mobile

The hotel is very big and quite. I visited with my fam. There was only five room booked that day. The family room, design is very good but its not maintenance well. They have 2 pools and very dirty. There was no breakfast buffet but only ale carte menu. At night, hotel was very dark. That was terrible for 5 stars hotel.

Date of stay: April 2022
Trip type: Travelled with family
2  Thank yonathanr766
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2021 via mobile

We came with family to this hotel because of our kids love this place.
Previusly he attend some school activity.
Kids like the pool lower and on Top.
Some spot in this hotel are nice to see.
Like in the afternoon you will see nice mangrove forest and ocean toll road.
We hope to come again in this hotel.

Thank you

Date of stay: September 2021
Trip type: Travelled with family
Thank inflamefoodies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2020

I stayed here before pandemic for business trip. The room was clean and comfort. There was bath tub in bath room. The breakfast also good with complete menu. There were some people playing traditional instruments near the swimming pool. What I most like here was the swimming pool. It was a big one with nice design and environment.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Samuelpas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Crystal Luxury Bay Resort Nusa Dua - Bali, Revenue Management at The Crystal Luxury Bay Resort, responded to this reviewResponded 28 September 2020

Dear Mr/Mrs.Samuelpas

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Management
The Crystal Luxury Bay Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2020

Beautiful 2 bedroom two story family room. Excellent for families. Great pool areas. Excellent breakfast, nice clean bar and eating area. Great service. Free shuttle to Nusa Dua. We hired a driver that picked us up everyday. Our kids loved this place. Great offers for massages etc. staff were friendly and helpful. Great value for money.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank Shez2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Crystal Luxury Bay Resort Nusa Dua - Bali, Revenue Management at The Crystal Luxury Bay Resort, responded to this reviewResponded 18 July 2020

Dear Mr/Mrs.Shez2222

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Management
The Crystal Luxury Bay Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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