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Samuel Pasaribu
Bekasi, Indonesia

Nice swimming pool

4.0 of 5 bubblesReviewed 14 Sept 2020
I stayed here before pandemic for business trip. The room was clean and comfort. There was bath tub in bath room. The breakfast also good with complete menu. There were some people playing traditional instruments near the swimming pool. What I most like here was the swimming pool. It was a big one with nice design and environment.
Date of stay: November 2019
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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The Crystal Luxury Bay Resort Nusa Dua - Bali, Revenue Management at The Crystal Luxury Bay Resort, responded to this review
Responded 28 Sept 2020
Dear Mr/Mrs.Samuelpas

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Management
The Crystal Luxury Bay Resort,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (237)
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Reviewed 9 July 2020

Beautiful 2 bedroom two story family room. Excellent for families. Great pool areas. Excellent breakfast, nice clean bar and eating area. Great service. Free shuttle to Nusa Dua. We hired a driver that picked us up everyday. Our kids loved this place. Great offers for massages etc. staff were friendly and helpful. Great value for money.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank Shez2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Crystal Luxury Bay Resort Nusa Dua - Bali, Revenue Management at The Crystal Luxury Bay Resort, responded to this reviewResponded 18 July 2020

Dear Mr/Mrs.Shez2222

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Management
The Crystal Luxury Bay Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2020 via mobile

We stayed here for two nights in the honeymoon suite. Our stay was perfect, the room was nice and clean, the staff were amazing, the swimming pool is huge and beautiful, especially the one on the rooftop.
Such an amazing stay, thank you :)

Date of stay: June 2020
Trip type: Travelled as a couple
Thank Brianaa-12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Crystal Luxury Bay Resort Nusa Dua - Bali, Revenue Management at The Crystal Luxury Bay Resort, responded to this reviewResponded 18 July 2020

Dear Mr/Mrs.Brianaa-12

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Management
The Crystal Luxury Bay Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2020 via mobile

Enjoy stay at The Crystal Luxury Bay, The staff is very friendly and good service. We stay 3 night for honey moon good location, good view and good food, Of course we will very recommended this hotel🙏🏼🙏🏼
The honey moon room set up👍👍

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank dewitata
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 13 April 2020

Dear Mr/Mrs.dewitata

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Management
The Crystal Luxury Bay Resort,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020 via mobile

We booked the “Honeymoon” suite as this was our honeymoon. After reading the write up and watching the video advert on the website we felt this was the place to have a magical time, it was not! Before arriving I received an email saying the room was being renamed to a “junior suite”. On arrival the room was lacking and all was not as appeared on line. Poor location (20+ minute taxi ride to the beach), next to an abandoned building site and what appeared to be a rubbish tip (really smelly when it rained and was hot), broken hot tub, broken balcony door, dirty shower/toilets, poor food (though cheap), and not a great breakfast included. I will say the staff were friendly and tried, upgraded us to the “crystal suite” but this couldn’t make up for the food, smell, and location. We checked out after two nights/three days and went to the Inaya Putri Bali instead on the beachfront. Better quality room, location, food, and cheaper!

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Compass582836
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, Manajer at The Crystal Luxury Bay Resort, responded to this reviewResponded 2 April 2020

Dear Mr/Ms. Compass582836,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua Bali...

Thank you very much for your recent stay at The Crystal Luxury Bay Resort Nusa Dua Bali.

On behalf of the management and staff of The Crystal Luxury Bay Resort, we would like to express our most sincere apology for the inconvenience you experienced.

We will take the necessary action to make sure that every service given to our guest are no less than exceptional as a five star and to ensure that this we will offer special service treatment for you for the next stay and the management will make sure this not happen again in the future.

Once again, I would like to address my deepest apology to you and hope that we will have the opportunity in the near future to welcome you back to our hotel and provided you with the proper Hospitality standard of The Crystal Luxury Bay Resort that meet your expectation which has been failed to be delivered for you on your previous stay.

We look forward to welcoming you back during your next vacation at our lovely paradise island of Bali.

Kind Regards,

Management
The Crystal Luxury Bay Resort Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

Nice hotel,lovely infrastructure,good location ,clean rooms,good and humble behavior of staff.Breakfast was good.Food was costely and Need more variety of Indian food.overall memorable stay.We enjoy lot.

Date of stay: February 2020
Review collected in partnership with this hotel
Thank nil45678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 24 February 2020

Dear Mr/Mrs. nil45678 ,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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