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AU$202
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Dan H
Birmingham, United Kingdom

Honeymoon Disaster - great marketing video!

1.0 of 5 bubblesReviewed 11 Mar 2020via mobile
We booked the “Honeymoon” suite as this was our honeymoon. After reading the write up and watching the video advert on the website we felt this was the place to have a magical time, it was not! Before arriving I received an email saying the room was being renamed to a “junior suite”. On arrival the room was lacking and all was not as appeared on line. Poor location (20+ minute taxi ride to the beach), next to an abandoned building site and what appeared to be a rubbish tip (really smelly when it rained and was hot), broken hot tub, broken balcony door, dirty shower/toilets, poor food (though cheap), and not a great breakfast included. I will say the staff were friendly and tried, upgraded us to the “crystal suite” but this couldn’t make up for the food, smell, and location. We checked out after two nights/three days and went to the Inaya Putri Bali instead on the beachfront. Better quality room, location, food, and cheaper!
Date of stay: March 2020
Trip type: Travelled as a couple
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thecrystalluxury, Manajer at The Crystal Luxury Bay Resort, responded to this review
Responded 1 Apr 2020
Dear Mr/Ms. Compass582836,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua Bali...

Thank you very much for your recent stay at The Crystal Luxury Bay Resort Nusa Dua Bali.

On behalf of the management and staff of The Crystal Luxury Bay Resort, we would like to express our most sincere apology for the inconvenience you experienced.

We will take the necessary action to make sure that every service given to our guest are no less than exceptional as a five star and to ensure that this we will offer special service treatment for you for the next stay and the management will make sure this not happen again in the future.

Once again, I would like to address my deepest apology to you and hope that we will have the opportunity in the near future to welcome you back to our hotel and provided you with the proper Hospitality standard of The Crystal Luxury Bay Resort that meet your expectation which has been failed to be delivered for you on your previous stay.

We look forward to welcoming you back during your next vacation at our lovely paradise island of Bali.

Kind Regards,

Management
The Crystal Luxury Bay Resort Bali
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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28 - 33 of 236 reviews
Reviewed 24 February 2020

Nice hotel,lovely infrastructure,good location ,clean rooms,good and humble behavior of staff.Breakfast was good.Food was costely and Need more variety of Indian food.overall memorable stay.We enjoy lot.

Date of stay: February 2020
Review collected in partnership with this hotel
Thank nil45678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 24 February 2020

Dear Mr/Mrs. nil45678 ,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2020

Spent 7 days in this hotel, it is described as a luxury hotel, it need updated in certain areas, but overall view is excellent, the staff are very good well versed in management and very friendly. Hotel caters mainly for Oriental persons however all are made equally welcome

Date of stay: February 2020
Review collected in partnership with swissotel.com
Thank X9398RVtomb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 22 February 2020

Dear Mr/Mrs. X9398RVtomb,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2020

Very disappointing. Staff were friendly but were clearly not trained to give the level of service expected. Rooms were tired and had no wardrobes so basically had to live out of the suitcase. On the roof there was a nice infinity pool but the double sun beds were old and the shades which are supposed to open up were broken on all beds.
Don't be fooled by the photos. The hotel is not in a good area and the mangrove it overlooks resembles a swamp.

Date of stay: February 2020
    • Value
    • Rooms
    • Service
Thank PSE4UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 22 February 2020

Dear Mr / Mrs.PSE4UK

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua Bali...

Thank you very much for your recent stay at The Crystal Luxury Bay Resort Nusa Dua Bali. On behalf of the management and staff of The Crystal Luxury Bay Resort, we would like to express our sincere apology for the inconvenience experience.

Once again, I would like to address my deep apology to you as our guests and hope we will have the opportunity in the near future to show you the real “Hospitality" of The Crystal Luxury Bay Resort, which has been failed to be delivered previously.

We certainly look forward to welcoming you back during your next vacation at our desirable island in Bali.

Warm Regards

Raymond Ade HS
General Manager
The Crystal Luxury Bay Resort Nusa Dua Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

Had a pleasant stay at the hotel. Warm and good hospitality provides. Swimming pool at 8th floor is the highlight. It's very neat hygienic and staff are really good. Time we
ll spent.
Like to visit again.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank kmadhu1202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 14 February 2020

Dear Mr/Mrs.kmadhu1202,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

Stayed for one night only it was no enough for us
The staff is great service especially the receptionists .. since check in,escort us to the room, when I requested something until check out,they did the great job.
Huge family Suite with jacuzzi and 2 bedrooms is highly recommended for Family Staycation.
They has two swimming pool (2nd floor and rooftop) with sea-view and one swimming pool for kids is fabulous
The rooftop has pool club,hall and cafe is great concept also

We will back soon for many nights staycation there

We loved it !

Date of stay: February 2020
Review collected in partnership with this hotel
Thank pipityusnia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thecrystalluxury, General Manager at The Crystal Luxury Bay Resort, responded to this reviewResponded 14 February 2020

Dear Mr/Mrs.pipityusnia,

Warm greetings from The Crystal Luxury Bay Resort Nusa Dua.

Thank you very much for choosing the The Crystal Luxury Bay Bali on your special vacation and for sharing your brief and warm review on Trip Advisor. It is a sheer delight knowing you had a memorable experience. We also appreciate your mention of our amazing associates who truly deliver genuine care and sincere hospitality.

We all look forward to the pleasure of welcoming you and your loved ones back again and hope we will have the opportunity of creating more memories.

Warm regards,

Rayomond
General Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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